Thomas Dusablon Jr.

2020 Gladiator Writing this review is difficult for me, my experience was mostly good and I want to keep a positive relationship with the dealer since I’ll be having my vehicle serviced there. Sales sta my experience was mostly good and I want to keep a positive relationship with the dealer since I’ll be having my vehicle serviced there. Sales started as a 5 star ended maybe a 3. Chris Graf was good to deal with during the sale, follow up to get a tow bar removed didn’t happen. Several calls, emails and texts later, still no answer. It wasn’t till I called to speak to a manager when Chris answered the phone. Chris stated prior to delivery of the vehicle he would pick up the vehicle, have the work done and get me a ride back to the dealership. This didn’t happen either. Finance was 5 stars all the way, the process was quick and painless. A couple days after owning the vehicle the tire pressure warning came on, no big deal. Took the vehicle to a tire shop to get the pressure sensor repaired. Was told the tires were over seven years old, couldn’t be serviced due to being dry-rotted and unsafe. I then took the vehicle to the dealership to see what they said. Tire department and service people said the same thing, tires needed replaced. Apparently the safety inspection recommended the tires to be replaced, the sales team sent the vehicle out anyway. Service team: Ryan Swoll and Tommy Dusablon… 5 stars all the way. Ryan and Tommy worked to get the issues corrected, followed up on a few other concerns I had and got everything covered.. I spoke to the general manager, he apologized for what happened and said he would look into it. He explained it’s unusual for a five year old vehicle to go out to the customer without receiving new tires, let alone with seven year old tires. In the end, I’m grateful everything was made right, just aggravated having to waste my evenings, weekends and only days off, making several trips back and forth to the dealership and lack of concern from the sales team. More

by thman314 Verified Customer Verified Customer

Report | Print

Was very pleased with Marcus. We have bought 2 or 3 cars from him in Ocala and that’s why we came to CJDR in Leesburg. We have bought 2 or 3 cars from him in Ocala and that’s why we came to CJDR in Leesburg. More

by willbanks1956 Verified Customer Verified Customer

Report | Print

Amazing service! Everyone is always so helpful, professional and kind! I recommend this dealership to anyone I know that is in need of a vehicle! Everyone is always so helpful, professional and kind! I recommend this dealership to anyone I know that is in need of a vehicle! More

by sarahbphoto97 Verified Customer Verified Customer

Report | Print

The greatest place. The service advisor was very attentive. He went above and beyond. The lane manager was the best I have ever had the pleasure of working with. The service advisor was very attentive. He went above and beyond. The lane manager was the best I have ever had the pleasure of working with. More

by TOMDUSABLON Verified Customer Verified Customer

Report | Print

The sales person went through my glove box to find out how much I paid for my jeep. Very dishonest sales person. Said he was looking for the vin #, which is on the dash. Crooked people there. I mentioned how much I paid for my jeep. Very dishonest sales person. Said he was looking for the vin #, which is on the dash. Crooked people there. I mentioned it to the service manager and he didn’t care. I will not go back. More

by penelson25 Verified Customer Verified Customer

Report | Print

Excellent salesperson Jay was great Matt was also great wait time to complete buying was long wait time to complete buying was long More

by krysjames Verified Customer Verified Customer

Report | Print

Kobe is a very competent service advisor. He is very prompt when getting my estimate together for repairs. I didn't have an appointment and was quoted 2 days or 48 hours for diagnostics. I th He is very prompt when getting my estimate together for repairs. I didn't have an appointment and was quoted 2 days or 48 hours for diagnostics. I thought I was not going to hear anything for quite a while, but they got back to me next day with a solution for the concern I was having. Repair was a little pricey but what isn't these days? 10/10 will be going back again for future service and referring to my friends and family! More

by Mopar Guy Verified Customer Verified Customer

Report | Print

Helped us get the job done Set us up with enterprise and got us a loner dodge 250 truck and we took care of Shadyroad Ranches in Ocala Florida and got us a loner dodge 250 truck and we took care of Shadyroad Ranches in Ocala Florida More

by daisymae678 Verified Customer Verified Customer

Report | Print