Thomas Bobb

Let me start by saying I am fully reviewing my full experience. aspects were great. some ruined it for all. Sales/Financing - Amazing. Tom Bobb did a fantastic job with the sales portion and the f experience. aspects were great. some ruined it for all. Sales/Financing - Amazing. Tom Bobb did a fantastic job with the sales portion and the finance department was phenomenal. Tom Bobb is a very personable sales rep who makes sure you know what you are getting and takes time to explain value and features. Finance (I feel bad I forgot his name) took their time explaining coverages and warranties and made the process as smooth as buying a new car could be. I have purchased about 5 new cars in my life and this was one of the best experiences I've had. Parts/accessories - I ordered floor mats and some other accessories to go with the new vehicle - great ordering experience. The floor mats... eh. I should have went with weathertech instead of the ford branded ones but that was my call and I'll live with that decision. Weathertech feel much better quality for me, but they're mats and they'll do. Now here is where you need to stick with me because I am going to sound a bit diva-ish. Service - Today I went to pick up my plates, mats, etc. I went in around 4 on a Thursday - the dealership as you would expect was not busy due to the day of the week. My sales rep was off today and so was the accessories guy. One of the sales managers helped me get the mats and stuff. I was literally bragging to him that the process has been the smoothest I've ever had. Didn't offer to put the mats in - I can live with that absolutely. Wanted to vacuum out the floors before putting them in anyway. He did offer to put the plates on - but here comes the downfall. I asked about one of my key fobs - for some reason it wasn't working. I was 95% confident it was just a dead battery. Having bought the car two weeks ago I didn't test both fobs - and again. That piece is on me. He said that I needed to go over to the service department and they could help me out with it. Totally fine, get it. He also said they could put the plates on. Cool. Drive around the block back around to the service side - here's where things get a bit stupid. I go in the service office and there are a handful of guys there doing what I assume is paperwork - which is fine. One of the guys asks what I need and I explained I bought the car about 2ish weeks ago and one of the fobs doesn't work - likely a battery that needs replacing and if someone wanted to put my plates on that would be great otherwise I can just do that myself. He said. Sales sent you over here? Yes, they did. He said who is your sales guy? I said he wasn't there today but I just needed a battery for a key fob. He then said... well. if you want to go back around to our parts department they can sell you a battery and then come back over here and I'll put it in for you.. that would save you like 40 bucks. EXCUSE ME. I just bought this car... just gave your dealership a ****load of money and you'd really say something like that? What is going on here. So I said okay, I was hoping someone could just switch it out. Literally two week old car here. He said because my sales guy wasn't there it would turn into a we owe they owe thing... whatever the xxxx that means. and I said... okay so what am I supposed to do now? He said go around the block over to the parts people and get a battery and come back over and I'll put it in for you. (I remind you they're all just there. no customers in service at this time). I said okay, I'm probably not doing that but thanks. Got in my car and left. WHAT. IS. GOING. ON? I just gave your DEALERSHIP about 40K for a new car. Just because my sales rep isn't here means I get no help? On a very minor issue on a car that is about 2 weeks old? I left fuming. Told you it was a bit diva-ish. It's a battery. I will get my own battery and replace it. It's not a big deal. The big deal is no one here wanted to help someone who just spent a crapload of money. All this fuming and a bad review over what would have taken 10 min maybe. More

by ROBERTJMORGAN Verified Customer Verified Customer

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We were misled and deceived with what we believe were fraudulent photos of the interior of a vehicle, which we were led to believe we would be purchasing! There were multiple misrepresentations made by fraudulent photos of the interior of a vehicle, which we were led to believe we would be purchasing! There were multiple misrepresentations made by the dealership's representatives, including the failure to disclose, prior to purchase, that if we bought certain treatments, it would void their seven day return policy. Had we been notified by the finance manager when he was recommending we purchase the treatments, that they would void the return policy, we would not have purchased them. We were not provided the return policy disclosure for review and acknowledgement until after the treatments had been applied! More

by HUNTERDCO Verified Customer Verified Customer

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Loved work with Leif Johnson! Mike found exactly what I wanted!! I’ll be back to Leif Johnson for sure! Mike found exactly what I wanted!! I’ll be back to Leif Johnson for sure! More

by BEAUTIFULLAUGHS Verified Customer Verified Customer

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Leo and Juan helped me get an even better deal than I was hoping for. The got me top dollar for my trade in. hoping for. The got me top dollar for my trade in. More

by WESLEYSTATON Verified Customer Verified Customer

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Great dealership, I have a lot of family who loves Leif Johnson Ford. And I will definitely send people to this dealership. So Awesome. Johnson Ford. And I will definitely send people to this dealership. So Awesome. More

by Jasonmurray586 Verified Customer Verified Customer

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Tom and Drew were both great to work with. A really great experience all around. A really great experience all around. More

by BRYAN.KOROLESKI Verified Customer Verified Customer

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Everyone is very friendly and know the product. You will be treated with respect. I ordered a new truck and I am very happy. Tom Bobb kept me informed through the process. This is the 5th vehicle You will be treated with respect. I ordered a new truck and I am very happy. Tom Bobb kept me informed through the process. This is the 5th vehicle I have purchased at LJF. More

by austinlandscapebob Verified Customer Verified Customer

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Great experience! So willing to help in any way! I felt supported and valued as a customer. So willing to help in any way! I felt supported and valued as a customer. More

by DAWBRIA Verified Customer Verified Customer

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Great experience from beginning to end! Leo helped us find a used Expedition in our budget, THEN he found a new Expedition for the same payment! Leo and Wesley had all of the paperwork, etc Leo helped us find a used Expedition in our budget, THEN he found a new Expedition for the same payment! Leo and Wesley had all of the paperwork, etc. ready when we arrived. Wesley took us through the financing process...it was seamless. Leo showed us the features on the Expedition...and we were out in less than an hour! I have been dealing with Leif Johnson since 1996...this was just another great experience with the Leif Johnson Team. I will not purchase a vehicle from anyone but Leif! More

by FOMWELDING Verified Customer Verified Customer

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Maurice is a one of a kind salesperson! You tell him what you want and he gets it done ! He is not pushy, he listens to you , is on the ground and keeps in touch every step of the way . Lei You tell him what you want and he gets it done ! He is not pushy, he listens to you , is on the ground and keeps in touch every step of the way . Leif Johnson from the salesman to the , loan officer are all exceptional . Maurice called me to see how my truck was doing after the sale, Five stars to Maurice and Leif Johnson ! More

by GLAFARMER22 Verified Customer Verified Customer

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