Theresa Wainwright

Theresa is more than a knowledgeable professional, she's the nicest, makes you feel "safe, educated and confident in what is actually happening" sales person I've ever met. After buying 8 cars in my life, t the nicest, makes you feel "safe, educated and confident in what is actually happening" sales person I've ever met. After buying 8 cars in my life, that's the first time that ever happened. I'm excited about my Toyota and Theresa is now part of my trusted referrals to people who trust me!! More

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Two things were important that Ardmore provided. Upfront they told me how the process would work for buying a used car. They also told me how they prep a vehicle and recondition it to add value to Upfront they told me how the process would work for buying a used car. They also told me how they prep a vehicle and recondition it to add value to car. They even let me talk to the mechanic that was working on it. Understanding how the process of buying it and what goes into the car was really refreshing. Also knowing the the sales were non-commissioned really helped with the experience. It made me feel more comfortable talking about needs, price, and just discussing the car in general. Theresa is one of the nicest car salesman, or just person in general, that I have met. She was very knowledgable, kind, understanding and went out of her way to make sure I had anything I needed to make a decision. Once I made the decision she followed through on everything and more. I also appreciated being able to talk to the sales manager who was also very nice. He helped me to understand how their approach works in provided excellent cars and service. More

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The process was stress free and the staff were very friendly and so very helpful friendly and so very helpful More

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I showed up to look at a car that was actually at another dealership. When a similar car on your lot was not exactly what I wanted, Theresa was great in helping me find the perfect car! dealership. When a similar car on your lot was not exactly what I wanted, Theresa was great in helping me find the perfect car! More

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Great Customer service and stress free process. The assistance with paperwork made the process smoother. The assistance with paperwork made the process smoother. More

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Theresa was awesome, she kept me up to date on the delivery of my car, sent me a video of the inside and outside. When I arrived I was on my way home in my new Camry in what felt like minutes, she re delivery of my car, sent me a video of the inside and outside. When I arrived I was on my way home in my new Camry in what felt like minutes, she really streamlined the process. Looking forward to seeing her again when I buy my next Toyota More

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My salesperson Miss Wainwright was the best she really helped me and she broke down everything so that I can understand what the xxxx she gave me and purchasing my first new car helped me and she broke down everything so that I can understand what the xxxx she gave me and purchasing my first new car More

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I personally visited 11 dealerships. I had deposits at five of them, including Ardmore. Ardmore was the only one to look at their allocation notice, and modify it so that I could get the I had deposits at five of them, including Ardmore. Ardmore was the only one to look at their allocation notice, and modify it so that I could get the exact car I wanted. All of the others immediately charged my credit card for the deposit. Ardmore waited until they knew they had the exact car I wanted in the allocation, to finally charge my card for the deposit. Five of them either required a market allocation charge, a dealer add-on (such an additional brake light blinking system and/or a protective sealant), or dealer financing for six months. Ardmore required none of these. Fortunately, Ardmore happened to be the closest to me physically, and accessible via public transportation to facilitate pick up and service drop offs. To be fair, most of the dealers treated me kindly and respectfully, including Ardmore. And some, including Ardmore, did not make me feel like they were pressuring me in any way. More

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Theresa Wainwright and Quasim “Q” are extremely knowledgeable about Toyota products and financing. They are the ultimate “Dynamic Dual!” COVID had an impact on my delivery but because of them, I ne knowledgeable about Toyota products and financing. They are the ultimate “Dynamic Dual!” COVID had an impact on my delivery but because of them, I never questioned the status of my vehicle. More

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I was sold 2003 Toyota Camry just 4 weeks ago. I was tired that day and needed car urgently. I purchased this car for $6,134 with taxes. I came there that day to purchase another Toyota Camry, golden co tired that day and needed car urgently. I purchased this car for $6,134 with taxes. I came there that day to purchase another Toyota Camry, golden color which I tested a week ago. The same Sales Agent came to me and asked what I want, I told her the Toyota Camry which we made test drive last week, I want to buy it. She said you know that Camry is lost, nobody knows where it is. Let me search for it. I will call you when we find it. When I left dealership, it was already dark outside, Teresa called me and said that she found that Camry. When I returned and asked to show it, she said lets start our paper work first. I agreed as I thought: Ok, I saw that car, so it must be ok. After finishing paperwork and paying cash, I went out to the car and found out that it was totally different Camry, silver color. When I told her about that, she said: Oh my God, I thought you were asking this one! But its the same as the one you wanted and that one is already sold! Don't worry the car belonged to our friend who was doctor, so it is in good condition. I reviwed the car on high level and we drove it for 10 minutes, it seemed to be ok and I agreed to take it. Next morning when it was light outside I reviwed the car again and found out so many deficiencies! Wheel covers were damages, car inside was totally dirty, large stains on the carpet, ouful odor. Then I returned to dealership and asked to take the car back and return me money. Dealership totally refused to return money, they said it is possible only in case if I trade this car in, to some other car, and the trade in they will take will be no more that $2,500 dollars! I was shocked and returned to dealership agan next saturday, asking to take the car back as I started hearing bad noised from engine. Again the same answer. After 3 weeks of driving on my back home way "engine check" light switched on and engine was very hot, and started smelling. I took the car to dealership next day. They said that there are many other clients in que so I need to leave car till monday! I left car at service, and took car for rent on my own expense. On Tuesday I called to the service asking about my car, Serviceman told me that exausted manifold, catalytic converter needs to be changed and this will cost me $2000 spare parts and $3000 for work and that all of this is not covered by my "comprehensive" maintenance plan, sold by them. After that I contacted to Used Cars Manager John Irwin and told that it is not possible to spoil catalytic converter in 3 weeks, it means car was sold me in a very bad condition. He said ok, give us some time we will search for solution. I left my car at service for whole week, using rent car all these days, spending $300 on rent. When I came on Saturday to John Irwin, he said: why did you came, we didnt call you! we still have not found any solution! When I said: I am sorry but this issue cannot wait forever, for unlimited time. I need car to go to work. He said: You can pick up your car and use it! However I read in internet that this is quite seriouse problem and car may stop any place in the middle of the road, which could be quite dangerouse on a highways, especially dark times. Then I said to John you should return me money for this car back, he said: "NO way!". I said but you were ready to take it if I trade-in, I will agree if you just write me check for amount you wanted to take it as trade-in, e.i $4,000. He said I cannot decide it General Manager decides and he is not at office today. I said OK, let me know when he comes. After couple more days, I decided to pick up my car and show to independent mechnic. When I came to dealership and entered the building, I saw John and said: Hello! To him, he answered: Goodbuy! Can you imagine how rude he was after he lost any financial interest in me! I was shcked but still kept talking to him politely, asking weather General Manager in office. He said: NO. When I asked him when he come: He said when I see him! That was all our dialogue. After that I just left dealership, and now thinking what steps to undertake further. More

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