Theresa Moss
Theresa Moss at Heritage Ford
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Theresa Moss

Finance Manager

Heritage Ford

1600 Shelburne Rd.
South Burlington, VT 05403

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5.0
311 Reviews

As someone who doesn't know (or even want to know!) much about actual vehicles, I love working at Heritage Ford because I care about the people who drive them. Heritage is the only dealership with which I have experience that not only allows complete transparency, we insist upon it ~ and what a breath of fresh air that is to our car buyers. The auto financing process can be quite confusing and nerve-wracking; my goal is to walk you gently through it, leaving you feeling comfortable about each decision you've made. When I'm not guiding consumers through the car-buying process, I'm cozied up at home with my menagerie of pets, watching & listening to true crime documentaries. I have two handsome, outstanding sons and a beautiful, perfect daughter-in-law, and we spend as much time together as possible. I hope to meet you the next time you're in our showroom buying your next Ford!

Dealership Experience

4 yrs, 3 mos

Industry Experience

27 yrs, 5 mos

5.0

311 Reviews

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311 Reviews of Theresa Moss

January 20, 2025

Dealership Rating
Employee Rating

Olin worked with us the whole way through, an entire afternoon! Very engaged with getting us in the right truck. Very nice person too. More

by vermont.sort
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 21, 2025

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Olin to shop for your new Ford, and that together you were able to find the perfect fit for your needs! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

January 12, 2025

Dealership Rating
Employee Rating

Very neat clean and organized everyone I met on my trip there were very pleasant More

by Rbow38166
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jake Dwinell, Zack Roberts

Jan 13, 2025

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Jake and our team to shop for and bring home your new Ford, and that everything went smoothly for you! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

January 09, 2025

Dealership Rating
Employee Rating

The people make the magic! ! Heritage is, looking from the outside-in, a large campus of a car dealership. But as soon as you walk in the door, my lady-love and I were greeted a More

by rfleming
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charlie Moriarty, Ryan Crowley

Jan 09, 2025

Heritage Ford responded

Thank you for taking the time to share your feedback - We are so pleased to hear that you enjoyed working with Charlie and Theresa to shop for and bring home your new Ford, and that everything went smoothly for you throughout the process! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

December 27, 2024

Dealership Rating
Employee Rating

Second time buying a vehicle there, have been nothing but satisfied each time. Working with Charlie and Tess made the whole buying experience easy and I couldn't be any happier ! Thank you! More

by duquette.nicole
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charlie Moriarty

Dec 30, 2024

Heritage Ford responded

Nicole, Thank you for taking the time to share your feedback, and for making Heritage Ford your dealership of choice! We are so glad to hear that you once again enjoyed working with Charlie and Theresa, and that they made choosing Ford #2 another smooth process. We look forward to seeing you in the service department when it's time for your next scheduled maintenance visit, Until then, safe travels!

December 17, 2024

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Employee Rating

Amazing experience! Bill did everything he could to help me out and thanks to him I have a car after going a year without one AND I can go see my son for Christmas! Than More

by Katy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bill LaBonte

Dec 18, 2024

Heritage Ford responded

Katy, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Bill to shop for your new Ford, and that he was able to lend a hand helping find the right vehicle for you to take on the road to visit your son for the holiday! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels and happy holidays!

December 12, 2024

Dealership Rating
Employee Rating

Theresa is unquestionably the best in her role at Heritage Ford. My lease buyout was a seamless process, her attention to all the details were impeccable and she was a delight to work with. More

by Will
Recommend Dealer
Yes
Dec 13, 2024

Heritage Ford responded

Will, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Theresa, and that she was able to help make your lease buyout process a smooth one! We look forward to seeing you in the service department when it's time for your next scheduled maintenance visit, Until then, safe travels!

December 10, 2024

Dealership Rating
Employee Rating

Bill and Theresa were awesome. They made the process of buying my Mach E super easy. They were attentive and answered all the questions that I had. I would recommend working with H More

by Noah Ranallo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bill LaBonte

Dec 12, 2024

Heritage Ford responded

Noah, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Bill, Theresa and our team to shop for and bring home your new Mach-E, and that everything went smoothly throughout the process! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

December 09, 2024

Dealership Rating
Employee Rating

The staff at Heritage in particular Nathan Hardwell my salesman, Therese Moss the CFO and Zack the general manager really went out of their way to make this purchase stress free. They worked hard for us a More

by Davidbardes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zack Roberts, Nathan Wardwell

Dec 10, 2024

Heritage Ford responded

David, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with our team to shop for and bring home your new Ford, and that everything went smoothly for you throughout the process! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

December 03, 2024

Dealership Rating
Employee Rating

On a scale of 1 to 10, I would give them a 12. I showed up with no appointment because I saw a vehicle on the website that I was interested in and received outstanding service. Had the privilege More

by norman v
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charlie Moriarty, Marc Halliday

Dec 04, 2024

Heritage Ford responded

Norman, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with our team to shop for your new Super Duty, and that everything went smoothly for you throughout the process! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

November 09, 2024

Dealership Rating
Employee Rating

This may be duplicate as I have already written one. My entire experience was superb. We didn't have an appointment but were very lucky that Charlie Moriarty made himself available. I got my dream Bronc More

by kgissendanner-Cote
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charlie Moriarty , Rico

Nov 11, 2024

Heritage Ford responded

Thank you for taking the time to share your feedback, congratulations on your new dream Bronco! We are so glad to hear that you enjoyed working with Charlie and Theresa throughout the process, and that everything went smoothly for you. We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

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