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Theresa Lamer
Theresa Lamer at Lester Glenn Ford
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Theresa Lamer

Service Advisor

Lester Glenn Ford

900 Route 35
Ocean, NJ 07712

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1 Review of Theresa Lamer

December 11, 2024

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I have purchased two pre owned ford edges from Lester Glenn in ocean The purchases were great but their service department is unacceptable. I had two reasons to use them and both were unacceptable. Mo More

by Gbelmontej
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Recommend Dealer
No

Other Employees Tagged: Mike DiMaggio

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Dec 27, 2024

Lester Glenn Ford responded

Hi Gbelmontej, Thank you for sharing your feedback. While we're thrilled to hear about your positive purchasing experiences, we regret that our service department didn't meet your expectations. We strive to provide friendly and transparent service, and it sounds like we fell short in this instance. We have shared your concerns about the service interaction and pricing with our management team and our service manager Steve has reached put to speak to you. If you'd like to discuss this further, please reach out—we’d love the opportunity to regain your trust! Happy Driving, The Lester Glenn Ford Team

Jan 08, 2025

Lester Glenn Ford responded

Hi Gbelmontej, Thank you for sharing your concerns. We're sorry to hear about your dissatisfaction with your service experience. We strive to provide accurate diagnostics and fair pricing, so it’s disappointing to hear we fell short of your expectations. We understand that our service manager Steve has been attempting to contact you via phone and email. If you'd like to discuss this further, please feel free to contaft him or email us at socialmedia@lesterglenn.com. We’d appreciate the opportunity to make things right. The Lester Glenn Ford Team

Dec 28, 2024

Gbelmontej responded

FYI. I already wrote and reviewed this service center. I was totally unsatisfied with my experience. I went to a local Firestone dealer today. Without knowing details, they reinforced my feelings your dealership service center is a total rip off and not trustworthy. Your service rep told me I need TWO shroder valves at $ !70 each when I actually only need 1 Schroder valve at a cost of $89 Your service rep told me $184 to diagnose the issue. They charged NOTHING!!! Totally unacceptable. GERARD BELMONTE

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