Thayer De Alba

I had a very disappointing experience with Volvo Cars Marin, specifically with their sales advisor Thayer De Alba. I was seriously interested in a pre-owned XC90. After confirming details and arrangin Marin, specifically with their sales advisor Thayer De Alba. I was seriously interested in a pre-owned XC90. After confirming details and arranging a test drive, I even persuaded my wife to make the long trip from the South Bay, and we booked a weekend stay in San Rafael. Then, at the last minute on Friday afternoon, I was suddenly told the car had been sold. No apology, no effort to make things right, and my follow-up email was ignored. The whole process felt like a bait-and-switch tactic, using a good deal as a lure to get people into the dealership, only to claim it’s “already sold.” That is NOT HONEST BUSINESS. This wasted my time, money, and trust. A dealership representing Volvo should hold itself to higher standards of professionalism and integrity. Unfortunately, that was not my experience here. More

Report | Print

I worked with Thayer and he was super nice and helpful and he made buying a car a breeze. and he made buying a car a breeze. More

Report | Print