Thankful Ackerman

Thankful had the best customer service! She went above and beyond to get me a deal! My mom is in the market for a Lexus and I'll definitely refer her to Thankful She went above and beyond to get me a deal! My mom is in the market for a Lexus and I'll definitely refer her to Thankful More

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Very professionnel and keeping you update during the process. Provide all informations with accuracy. Best auto Dealer. process. Provide all informations with accuracy. Best auto Dealer. More

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Thankful was a very pleasant, helpful, knowledgeable sales person. . I would recommend her, especially for a female car buyer. However, I had a dreadful experience with the finance gentleman. He began sales person. . I would recommend her, especially for a female car buyer. However, I had a dreadful experience with the finance gentleman. He began as very pleasant and complimentary. But at the end, he wanted to discuss 10yr and 5 year car warranties. The first cost $6,000 and the second $4000. I told him I wasn't interested. He said he had to review them with me so I listened to his pitch. When he was finished I told him I was not interested. He asked why and I told him if he continued to try to sell the warranties to me, that I would walk out. He then tried to again explain how good the warranties were so I walked out of his office and returned to Thankful. I told her I was very angry and upset that the finance guy was pushing me to buy the warranties that I did not want. She apologized, got the paperwork that I did need to sign (for the title, ths cost of the car, etc) and I left. The moral.of the story, especially for women, is refuse ro be pushed to sign something you do not want. Toyotas are great cars and don't need the warranties. I've had my Prius for 15 years. No major problems. Just tires and brakes. Update: I just read my new car warranty. The new Camry hybrid's warranty covers hybrid components for 8 years or 100,000 miles. the hybrid battery is covered for 10 years or 150,000 miles. It also has a 36 month/36,000-mile basic warranty and a 60,000 mile/60-month power train warranty. All of this information is online. The finance gentleman told me there was only a one year/10,000 mile basic warranty and a 2 year/20,000 power train warranty. Liar, liar pants on fire. More

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Such a pleasant experience! My salesperson Thankful was amazing. No high pressure sales tactics, no surprises. My best auto buying experience by far! My salesperson Thankful was amazing. No high pressure sales tactics, no surprises. My best auto buying experience by far! More

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Great experience with Ed Martin Toyota and with my sales consultant Thankful Ackerman. As well as their finance guy Xavier. He was amazing! consultant Thankful Ackerman. As well as their finance guy Xavier. He was amazing! More

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I had an amazing experience purchasing my 4Runner from Ed Martin! The process was smooth and easy, and the staff was incredibly helpful, friendly, and knowledgeable about the vehicles. Thankful, Josh, Sam, a Martin! The process was smooth and easy, and the staff was incredibly helpful, friendly, and knowledgeable about the vehicles. Thankful, Josh, Sam, and Xavier did an excellent job making everything seamless. A special thanks to Thankful, who went above and beyond to show me some key features of my new vehicle after the deal was done—which says a lot about their commitment to customer service. The facility was spotless, and the vehicles were in excellent condition. Highly recommend Ed Martin for a great car-buying experience! More

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The dealership was clean and efficient. Every step of the car purchasing process was smooth. Every step of the car purchasing process was smooth. More

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Folks are friendly helpful nice professional & it’s clean especially restrooms courteous great dealership compare to others I have visited especially restrooms courteous great dealership compare to others I have visited More

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Thankful and Bryan made this an easy and straight forward experience after we had a less than favorable experience at another dealership. I highly recommend! experience after we had a less than favorable experience at another dealership. I highly recommend! More

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Thankful was friendly, knowledgeable, and professional. She made buying our new 4Runner a great experience! She made buying our new 4Runner a great experience! More

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