Tessa McCown
Tessa McCown at Serra Chevrolet
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Tessa McCown

Service Advisor

Serra Chevrolet

1170 Center Point Pkwy
Birmingham, AL 35215

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4.1
317 Reviews
4.1

317 Reviews

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317 Reviews of Tessa McCown

April 21, 2024

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Enjoyed getting my service with the Serra team. Great, friendly, and precise. Thanks Serra Team! More

by Jessica.king
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Recommend Dealer
Yes
Apr 23, 2024

Serra Chevrolet responded

We can’t thank you enough for writing this awesome review for our dealership, Jessica! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Serra Chevrolet Birmingham Team

April 14, 2024

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Started out bad but has gotten better Tess is fantastic and I’m glad we stuck with them More

by kenneth.mccutcheon
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Recommend Dealer
Yes
Apr 16, 2024

Serra Chevrolet responded

Thank you for your feedback, Kenneth. We always strive to meet the needs of our customers no matter the situation and are glad Tess and our team were able to turn things around. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Serra Chevrolet Birmingham Team

April 14, 2024

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Customer service was nice and professional. My car was carefully maintained. Please with the service. More

by anniej632
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Recommend Dealer
Yes
Apr 16, 2024

Serra Chevrolet responded

Annie, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Serra Chevrolet Birmingham. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Serra Chevrolet Birmingham Team

April 13, 2024

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First off. I paid the highest price in Kelly blue book for this truck. The on star doesn’t work and service department said cost 1400$. I just bought this t More

by deangober
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Recommend Dealer
No

Other Employees Tagged: Cedric Robinson, Chris Smith

Apr 15, 2024

Serra Chevrolet responded

Dean, we appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Serra Chevrolet Birmingham Team

Apr 15, 2024

deangober responded

Ok. I feel short changed on that’s on Star deal. I travel. Which is why I bought this nicer truck. I’m on back roads a lot. If I were to have an accident the on star could be the difference in saving my life. So you make this right I’ll change the star rating and feel better about this whole situation. I’m free this Thursday. Give me your name and contact and let me know. Thanks. Dean

Apr 22, 2024

deangober responded

Well it’s like I’ve stated. My on star doesn’t work. It’s a safety feature that I wanted when I bought this truck. Also when I came for oil change and tire rotation. The tires were not rotated. I feel as though with how much I spent to buy this truck these issues should be address and fixed.

February 26, 2024

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My experience at Serra Chevrolet was 1st class all the way when I brought my truck in for repair. Tess in Service was amazingly efficient and made the entire process smooth. I never even had to call the w More

by RollTideJake
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Recommend Dealer
Yes

Other Employees Tagged: Blake Whisenhunt, Trevor

Feb 29, 2024

Serra Chevrolet responded

Your willingness to share your positive experience makes us so grateful for the community we have. Without your support, we could not do what we do, and it means the world to us that we have that support! We look forward to seeing you again soon. Sincerely, The Serra Chevrolet Birmingham Team

January 25, 2024

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Lots of problems with repairs. Misinformation provide about the problem/needed repair, the time of completion and extensive mixups. Tessa in service usually takes care of my servic More

by Rlasr1@icloud.com
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Recommend Dealer
Yes

Other Employees Tagged: Vicky Wright

Jan 26, 2024

Serra Chevrolet responded

Hello, we take your feedback seriously and would appreciate the opportunity to discuss your experience at our Service Center. Please contact us at your earliest convenience. We look forward to speaking with you. Sincerely, The Serra Chevrolet Birmingham Team

December 24, 2023

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The service department is professional and explain the work performed. I can see myself coming back using their services More

by ctpacman
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Recommend Dealer
Yes
Dec 27, 2023

Serra Chevrolet responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Serra Chevrolet Birmingham Team

December 22, 2023

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I enjoy the service that I receive every time I go in there the people are very nice and friendly More

by squaresam65
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Recommend Dealer
Yes
Dec 26, 2023

Serra Chevrolet responded

Sam, thank you for writing this amazing review for our team! At Serra Chevrolet Birmingham, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Serra Chevrolet Birmingham Team

December 21, 2023

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Shady at best. Crap work, no communication, they don’t care about anything other than putting money in their pockets. Zero regard for customer satisfaction or safet More

by LT
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Recommend Dealer
No
Dec 22, 2023

Serra Chevrolet responded

Thank you for your feedback. Here at Serra Chevrolet Birmingham, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, The Serra Chevrolet Birmingham Team

Dec 22, 2023

LT responded

I have repeatedly tried to communicate with your staff. I have been told so many times that I will be called back. Mike Battle is the worst and will not communicate, will not answer or return calls or emails! My brakes literally went out on the car I bought here (due to a crap brake job done by your technician) nearly causing a serious accident with myself and MY CHILDREN in the car and Mike didn’t seem to care at all. From the time I traded my car in (Oct 25th) until early December I was without a car completely due to the crap cars you guys sold me! Your dealership refused to get me a loaner or a rental, leaving me without a vehicle with three children! The car you sold me is STILL having issues, but I’m honestly terrified to let your staff even touch it. Matt in service used to communicate with me, and now he won’t either. He refused to replace the wheel on my vehicle that is damaged due to the horrible brake job that your technician did. Everything to do with Serra has been awful!!!!

December 19, 2023

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I was very satisfied with this dealership. They figured out what was wrong with our car right away and they had to order the part, but my car was ready for me to pick up the next morning. I hi More

by Srsanders1950
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Recommend Dealer
Yes

Other Employees Tagged: John Ard

Dec 19, 2023

Serra Chevrolet responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Serra Chevrolet Birmingham Team

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