Terry Mullane

Disorganized and Unresponsive – Don’t Expect a Call Back I had high expectations when visiting Parks Ford of Wesley Chapel, given their claims of putting the customer first and their prestigious 202 Back I had high expectations when visiting Parks Ford of Wesley Chapel, given their claims of putting the customer first and their prestigious 2022 President’s Award. Sadly, my experience was anything but award-worthy. The sales team was unresponsive and seemed completely overwhelmed. Despite their promises, it became apparent that they were simply too busy to prioritize potential customers, which led to multiple instances of no follow-up and no callbacks. Their marketing emphasizes “30 years of experience” and “high standards for excellent service,” but that was nowhere to be found. If they’re too busy to respond to potential buyers, I can’t imagine how poorly they handle after-sales service. The fact that I never got a simple call back lost them a sale. For a dealership that prides itself on customer satisfaction, it’s clear they can’t handle the volume of business they claim to want. If you’re looking for a dealership that values your time and business, I’d recommend looking elsewhere—unless you’re okay with being left in the dark, waiting for a call that never comes. More

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Amazing people, I was in the look for a car for a while and they made the purchase easy! and they made the purchase easy! More

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Always so helpful and outstanding in sales and service! 5 Star treatment! Start there their is no need to compare 5 Star treatment! Start there their is no need to compare More

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Seamless transition from my old car to a new 23 Mach E. Friendly staff and amazing deals. Pedro helped finalize my purchase we ease. Friendly staff and amazing deals. Pedro helped finalize my purchase we ease. More

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My review of this dealership is not a typical review. It's an open, honest, heartfelt review of my encounter with Mr. Gene Margolies, Mr. Terry Mullane and Mr. Ron Parks from Parks Ford Wesley Chapel and It's an open, honest, heartfelt review of my encounter with Mr. Gene Margolies, Mr. Terry Mullane and Mr. Ron Parks from Parks Ford Wesley Chapel and the Parks Motor Group. In the past I was diagnosed with late stage cancer. I was in need of a used car to (1) drive locally (2) was reliable enough to use to go back and forth to the hospital for cancer treatments. I went on the on-line used car platforms and saw a 2008 AWD Infiniti EX35 Journey for sale. I spoke with multiple people at this dealership including Mr. Gene Margolies Sales Manager. He reassured me although the car was 15 years old, it was in super clean condition, passed the dealerships physical inspection and was safe to be driven. After agreeing on a price, all paperwork and related fees to purchase the car were concluded. The dealership had an employee deliver the car and drop it off several hours away. I accepted delivery of the vehicle. The person who dropped it off expressed he was in a rush, had to reach the other employee bringing him back to the dealership and had little or no time to spend with me. After I received the car, I had the disappointment of my life. The front floor mats were filthy and covered in mold. The entire car looked like homeless people had been seeping in it. The interior leather was torn, cut and destroyed in multiple places. The steering wheel was black and filthy from years of not being taken care of. The car had been painted multiple times with massive paint over runs all over the rear bumper. Dings were located all over the car. It was far from ready for sale. In addition to the cosmetic issues, the car was in need of mechanical repair. After no less then six unanswered emails and phone calls to Mr. Gene Margolies, I was told that the dealership had engaged a "new" third party vendor to recondition and prep all of the used cars for sale. "I simply don't know what happened in this case" expressed Mr. Margolies. I spent several thousand dollars to recondition the car and also fix any and all mechanical related issues. I also had a second fob made for the vehicle which was never provided at time of purchase. Six months later from the original date of purchase, I put on roughly a total of 500 miles on the odometer. The car ran very well and was now very clean and reliable. I had all up to date service done and purchased new top of the line floor mats. I had the car fully detailed no less then two times in six months and washed by hand every ten days. This past week sadly my oncologist informed me my cancer had spread, my status was terminal with only months to live. I reached out to Mr. Margolies and advised him of the very sad news. I had requested he please advise as to how much the dealership would pay to repurchase the car. I now had to focus on my end of life issues. I was ignored repeatedly and then I followed up with an email copying Mr. Terry Mullane VP and General Manager at the dealership. After many attempts I secured a reply from Mr. Margolies. A very cold two line reply stating the used car market had changed from the prior six months when I had purchased the vehicle. He would contact me the following morning via email. Next day after traveling home via flight from my oncologist and obtaining the worst news of my life, I received a one line email from Mr. Margolies. It stated I should click on a KBB link instant offer link. The fact the dealership would have sold me a vehicle in the fist place with representations and warranties made about the overall appearance and mechanical condition of the car all appeared to be false. Secondly after explaining my overall health and terminal cancer status with only months to live, you would at a minimum hope to receive some type of compassion and help. To the contrary. I have never encountered a more unprofessional and sleazy dealership in my life. Please avoid this place at all costs. The BBB rating is a D More

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The salesperson was very friendly and everyone was very nice i would recommend parks ford to any one this is the second truck that i have purchased here nice i would recommend parks ford to any one this is the second truck that i have purchased here More

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Even though it takes me more than an hour to get to the dealership, I don’t ever go anywhere else, but Parks Ford in Wesley Chapel. I’m on my third Mustang, all of them purchased at this dealership. When i dealership, I don’t ever go anywhere else, but Parks Ford in Wesley Chapel. I’m on my third Mustang, all of them purchased at this dealership. When it comes to car maintenance or anything that I have to handle, I choose Parks Ford. Professional staff, very friendly, and I always leave here with a great feeling! When it comes to service, Destin is your guy! He makes every process so smooth and easy, not to mention he has a great personality and attitude! Always friendly, warm, and welcoming, and makes sure that the customer is well taken care of! More

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We had a great experience with the team Parks Ford of Wesley Chapel! Garfield was very friendly and helpful, not pushy at all which we appreciated. He took the time to understand what we wanted and he de Wesley Chapel! Garfield was very friendly and helpful, not pushy at all which we appreciated. He took the time to understand what we wanted and he delivered. He made sure we were comfortable and set up even after the sale. The manager made a promise to make things work on our upside down trade-in and he came through. We went to 2 other Ford dealerships (including the big one) who didn’t make it happen but these guys did! Vince in finance even stayed to help us on his child’s birthday, which we wouldn’t have expected. We are very grateful for your dedication and highly recommend! These guys care about their customers and go the extra mile! We couldn’t be happier with our new car! Thank you!! More

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Nice new vehicle Garfield is a big help! Nice new car, helpful staff Rob in finance is also a good guy and big help. Need a car check themout Garfield is a big help! Nice new car, helpful staff Rob in finance is also a good guy and big help. Need a car check themout More

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Best Service Experience I've Ever Had!!! I have been buying and servicing my Fords since 1993 and this was HANDS DOWN... THE BEST service experience I have ever had. Trevaris Glass aka Tre I have been buying and servicing my Fords since 1993 and this was HANDS DOWN... THE BEST service experience I have ever had. Trevaris Glass aka Trey was absolutely exceptional with a very customer first attitude and a great personality. From being greeted as I first drove in to the service lane to the moment I drove out, everyone here was super professional and extremely teamwork oriented. Really loved the Secret Service style headpieces for quick and stealthy communication between everyone and how fast they had a rental vehicle ready for me. Also appreciated that Trey had them plug in our C-Max Energi in one of their chargers so that it was 100% charged up when I arrived to pick it up. Classy!!! I was so impressed with my experience that I even took time to meet their Service Director, Ellis Adams, and thank him for leading such a well run crew! I have had my daughter's car serviced at ALL THE REST... now I am only coming back for THE BEST. Thank you Parks Ford of Wesley Chapel for a truly terrific service experience. More

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