Terry Morse

Have purchased several Transit 350 Cargo and passenger vans from them and had them shipped to Key West. Tom Oneal is awesome to work with. vans from them and had them shipped to Key West. Tom Oneal is awesome to work with. More

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Least a car from Castle Ford for 3 years they send me an early buy out 2 months before the lease was up. Talked to my rep at Castle i said it shows they have another Ford Explore on lot he said it wasn't du early buy out 2 months before the lease was up. Talked to my rep at Castle i said it shows they have another Ford Explore on lot he said it wasn't due in for another week i kept calling their weekly about the SUV i find out they sold it instead of calling me to trade my lease in. I started to work with another rep about a Lincoln Aviator that shows they had she said that's not in either i told her i want to lease that SUV a couple weeks go buy i found out they sold that SUV from under me again. Now my lease was up 9/21/2022 so i had to buy the SUV out so i could have something to drive I will never refer or deal with Castle Ford again. I been leasing cars for 30 years this by far was the worst experience i ever dealt with. More

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Very nice dealership. No pressure. Very informative process. Ended up buying a car from them. Salesman - Terry Morse was excellent. Made the buying process a pleasure. process. Ended up buying a car from them. Salesman - Terry Morse was excellent. Made the buying process a pleasure. More

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Made it stress free Terry was great, couldn't ask for a better sales rep. He made the transaction easy and stress free. Everyone we encountered was friendly. There was Terry was great, couldn't ask for a better sales rep. He made the transaction easy and stress free. Everyone we encountered was friendly. There was even singing in the office! More

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Difficulty trusting this dealership, but have few choices My father (deceased) was a lifelong salaried employee of Ford (Chicago Hts Stamping Plant) and I've owned nothing but Fords my entire life (along w/ m My father (deceased) was a lifelong salaried employee of Ford (Chicago Hts Stamping Plant) and I've owned nothing but Fords my entire life (along w/ my parents & 6 bros & sis. My mother is still alive and our discounts come through her). Having moved here from IL 17 yrs ago, most of our purchases have been in IL (River Oaks Ford), but my last 4 have been in this area. At River Oaks Ford, in addition to cars, expensive items such as tires have all been reduced to "A" plan prices for us. Earlier this year, Castle Ford has let me know through their actions that they will not be participating in employee discounts. If this topic warrants further discussion, feel free to contact me. This week, I brought in my escape to check the location of an oil leak, and to have my oil changed. I was informed that my oil filter came loose, and whereas that has never happened to me in the past, I cannot doubt that the possibility of this situation may not be subsequent to the filter not being correctly tightened in the first place (oil last changed at Castle). I picked up my car on Saturday, and on Sunday, noticed the bottom panel underneath the car was falling off. I was reluctant to drive it because it is hanging inches off the road and I'm fearful it will catch on something and be ripped off. When I called Castle, was just informed to bring it in. Not being able to bring it in myself (I work in Chicago and am gone from 5:30 am - 6 pm CST) I hope when my wife brings it in today at 1:30, it will not cause an accident. If the bottom panel could not be affixed properly, it should have been replaced. Otherwise, to come off in less than 24 hrs, it was not affixed properly in the first place. I am therefore concerned of both sales and service at Castle. More

by harryhausoul Verified Customer Verified Customer

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Great service and ease of purchase Terry was professional and helpful finding my new car. He kept us informed during the purchasing process and we negotiated a great price. This is m Terry was professional and helpful finding my new car. He kept us informed during the purchasing process and we negotiated a great price. This is my second vehicle purchase in the past ten months from Castle. I definitely recommend Castle Ford and Lincoln. More

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Review of new car purchase I bought a new vehicle from your dealership because we've gone there for two generations. Amazing people, good knowledge, and they are very eager to w I bought a new vehicle from your dealership because we've gone there for two generations. Amazing people, good knowledge, and they are very eager to work with you and for you. More

by Kp Verified Customer Verified Customer

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great price on new 2018 friendly people, no pressure; terry is a very personable person. i told them what i wanted, and that is what i rec'd. no extra sales pitches friendly people, no pressure; terry is a very personable person. i told them what i wanted, and that is what i rec'd. no extra sales pitches More

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Worth the Drive! Found the car I wanted on the Castle website, drove over from Illinois and completed one of the most pleasant car buying experiences ever! My thanks Found the car I wanted on the Castle website, drove over from Illinois and completed one of the most pleasant car buying experiences ever! My thanks to Terry and Greg for both their helpfulness and follow-through! And...did I mention...I got a great deal too! More

by bhohmann Verified Customer Verified Customer

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Great experience Terry was fantastic found me what I was looking for. Explain everything to me. He also found me the best deal. Definitely would to back. Terry was fantastic found me what I was looking for. Explain everything to me. He also found me the best deal. Definitely would to back. More

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