Terry Miller

I’ve worked with Phil Englander at Gray Crossley Ford and he had been an invaluable resource for any Ford we need. From personal vehicles through my commercial fleet, I’ve never left feeling anything but gra he had been an invaluable resource for any Ford we need. From personal vehicles through my commercial fleet, I’ve never left feeling anything but grateful for the experience and service. More

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The service department at Gary Crossley Ford in Liberty, MO is friendly, knowledgeable and places a high value on communication. MO is friendly, knowledgeable and places a high value on communication. More

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Great place to buy and service vehicle! Highly recommend to anyone looking for a vehicle. Highly recommend to anyone looking for a vehicle. More

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Bait and switch. Have some screenshots i can post soon of my correspondence. It’s pretty shady. Josey will inevitably try and sell you a car from his driveway. He’ Have some screenshots i can post soon of my correspondence. It’s pretty shady. Josey will inevitably try and sell you a car from his driveway. He’ll say, I was planing on giving this vehicle to my son, but I want to make things right and sell it to you. Then the personal vehicle josey owns will pop up in your Facebook feed showing he posted it for sale anyway. When you try to go over josey’s head, you’ll inevitably only get to talk to josey. This dude made me feel like he was gonna help me. He never did. Commission, is all good, but it makes some people act very unethical to make a buck. I walked into this dealership interested in a truck that fit my budget of 25k. The truck had a deposit already to be sold to another buyer. Like most dealers they still want your business they showed me another truck that was 5k more than the one I came into see. I told them this vehicle was out of my range. I already hadg my rate and financing locked in through my bank, and a few thousand cash to put down. So I wouldn’t have any surprises. The finance manager told me about this truck and said he could sell it for anything he wants. Wasted several days and hours negotiating just for them to tell me they couldn’t make a deal. Why even get my hopes up? Seems they were banking on me to fall in love and outspend my budget. I missed out on other vehicles because of this. Misleading “deal”. This was the most exhausting car buying experience of my life to not even end up with the truck they offered up to me. I’m bummed out, and no longer feel like shopping for a bit over this experience. Telling me you can sell for anything just to tell me you’re losing money by selling me this truck. Next time don’t tell your customer you can make it work, when you really can’t. So the response below implies you’re getting a response from Gary Crossley himself. The number just takes takes you to an operator who doesn’t know who to transfer the call to. Twice they just connected me back to the nice sales person. This will lead you to showing up in person for your resolution where you’re led back to josey. This will lead to an argument and more xx from him. This guy will just publicly gaslight you the customer. I don’t expect this post to make much traction, but maybe the local news will help with that. More

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When I forgot to call able a recall on my Fusion, the service dept. called me with a reminder before the recall expired. They got me in soon at a time that was convenient for me. Checkin and checkout w service dept. called me with a reminder before the recall expired. They got me in soon at a time that was convenient for me. Checkin and checkout was a breeze. We have purchased at least 9 cars from Crossley over the years and would not go anywhere else. More

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I was never given an opportunity to test drive a Maverick. They sold it before I even made an offer. Maverick. They sold it before I even made an offer. More

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I have purchased cars here for the last 15 years. They never let me down. I would highly recommend their sales team. They never let me down. I would highly recommend their sales team. More

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I highly recommend Daniel Pearon as your salesman. He will absolutely go the extra mile to serve you. He is trustworthy, dependable and friendly. If you are looking for a vehicle, new or used, see Dan He will absolutely go the extra mile to serve you. He is trustworthy, dependable and friendly. If you are looking for a vehicle, new or used, see Daniel, you won’t be disappointed! More

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Had my F250 in last month for a full service as I have the extended warranty and it never fails they dont complete the entire work. So here I set again to have it done correctly. The service has declined the extended warranty and it never fails they dont complete the entire work. So here I set again to have it done correctly. The service has declined sufficiently and they seem to do less and less work each time. More

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