Terry Lange

Joe was awesome. So helpful and always gave me consistent updates on the status of my Expedition! Every time I come in for service or oil changes I ask for Joe So helpful and always gave me consistent updates on the status of my Expedition! Every time I come in for service or oil changes I ask for Joe More

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Tony responded, he assured me that our transaction would take time, he emailed me the form to start the process the next day. I check the website often to see the status. .As promised this takes time. take time, he emailed me the form to start the process the next day. I check the website often to see the status. .As promised this takes time. More

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Purchased a 2023 F150 Limited from this dealership. Used truck with 3,900 miles. Met Terry Lange through the negotiation process and was he on his game! His Dad is the GM and his Sister also works ther Used truck with 3,900 miles. Met Terry Lange through the negotiation process and was he on his game! His Dad is the GM and his Sister also works there. Had an extremely positive attitude and it was truly an experience like purchasing from a "family" run business which is extremely rare. Terry was very ambitious and definitely willing to do whatever necessary to answer any questions, schedule a drive, etc. After getting the vehicle home and hand washing it for the 1st time, I noticed an unusual panel gap between the drivers door and front fender. Nothing extreme but enough to ask the dealership to look at it to make sure it was a minor factory flaw and not a previous accident even though the CarFax for the vehicle showed no accidents. Terry offered to send a staff member to our home to pick up the vehicle and deliver it if necessary. I wanted to be there in person to see the vehicle on a lift so I declined but his willingness to help and never once be defensive was really impressive!! When I arrived to have the truck inspected, Terry and 2 Technicians that were knowledgeable in body/paint damage put the truck on a lift so we could look at it to ensure the truck had never been damaged in an accident. He said if there was any issues, they would refund my money and take the truck back. He said he wanted me to be 100% satisfied with my experience. Everything checked out 100% but Terry went over and above in every aspect of the transaction. I personally haven't seen customer service like Terry provided in a very long time, if ever. Would never hesitate to do business with a professional like Terry Lange! More

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Car was listed at 11K, and agreed to a cost of 10. 5K for this car with Herb. At no point did he tell me of the $399 used car fee this dealership has. During the final signing I discovered the fee and 5K for this car with Herb. At no point did he tell me of the $399 used car fee this dealership has. During the final signing I discovered the fee and that my cost was really 10,899. I was told by Aaron and Terry that the fee is in their fine print on their website and there is nothing they can do about it. If this fee was told up front I would have negotiated more or walked away at immediately. Apparently buyers need to look at the website over a handshake with the salesman. They could have easily waived this fee, but instead they now have a seller that will never come back and tell all about this shady practice here. I also said something to Herb on my way out, but he was useless and didn't even say sorry for the mix up. More

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Bought my new Ford Bronco from Tony Vleck, he makes the process super easy and pressure free. That same level of service continued on all the way through the buying process, i didn't feel pressured to buy process super easy and pressure free. That same level of service continued on all the way through the buying process, i didn't feel pressured to buy anything in the finace office and was extremely happy. More

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leased/bought many cars from this dealer. They are always helpful and honest throughout the process.. I recommend all my family and friends to this dealer. They are always helpful and honest throughout the process.. I recommend all my family and friends to this dealer. More

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Worse post sales services ever. I bough my car a 2016 Lincoln Navigator on February 17 of 2024. 3 days later the car suddenly stop working I try to call never pick up the phone. I bough my car a 2016 Lincoln Navigator on February 17 of 2024. 3 days later the car suddenly stop working I try to call never pick up the phone. Also they force you to buy their Powertrain Extent guarantee by LYING and saying the bank is the one who force to purchase the extended powertrain guarantee. I got a call from the bank today and they said their isn't such thing. I took the car to a dealership here on Columbus Ohio and repair the car cost almost the same price tha they were selling it for. Last they took 2 weeks to send the owners tittle to my home address. WORSE DEALERSHIP EVER!!! THEY LIE TO MAKE YOU BUY THEIR POWERTRAIN AND ALSO LIE ABOUT THE SHAPE OF THE CAR. ON TOP OF THAT THEY DO NOT ANSWER THEIR PHONES More

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Brian lagodna was perfect in helping me purchase a used car for my daughter. Highly recommend. car for my daughter. Highly recommend. More

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Purchased a 2021 CPO. I asked Terry one question: will you take care of any issues that I might encounter after I have a chance to drive the vehicle and familiarize myse I asked Terry one question: will you take care of any issues that I might encounter after I have a chance to drive the vehicle and familiarize myself with it? Well, there were some items ( no fault of the dealership), and Terry has been absolutely amazing in taking care of these issues. More

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I absolutely hate buying cars. I was helping my daughter find a car and we had walked away from two other dealerships because the salespeople were constantly trying to add cost to I was helping my daughter find a car and we had walked away from two other dealerships because the salespeople were constantly trying to add cost to the vehicles we had checked out. Meeting Brian Lagodna was a breath of fresh air. He listened to our concerns and took great care to get us into a vehicle. My daughter was so happy. By far, the best transaction I have ever had purchasing a car. I would also like to thank Annabelle Lange for getting us through the paperwork in record time, amazing! A huge shout-out to Terry Lange and Brian for getting me some info on having another of our vehicles shipped to Colorado. Gentlemen, it went off without a hitch! Just perfect! I've never said this about a dealership before, but I will today - I will be back! Thank you Suburban Ford of Troy! More

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