Terry Kelly

Ever since starting to work for the Lorenzo team, everyone in every department has been nothing but kind! Everyone is willing to give a helping hand and thats what makes this dealership great! everyone in every department has been nothing but kind! Everyone is willing to give a helping hand and thats what makes this dealership great! More

by ERISMANCAVAN Verified Customer Verified Customer

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Este consesionario es la mejor opcion porque tienen muy buena atención al cliente y servicio personalizado , estoy muy agradecido y sin pensarlo los recomiendo buena atención al cliente y servicio personalizado , estoy muy agradecido y sin pensarlo los recomiendo More

by Greivin Rodríguez Verified Customer Verified Customer

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I bought a 2014 Nissan Pathfinder SL from you guys. I paid $11,000 cash. I got in the mail that something was wrong with the hood connection so I brought that back to the dealership to have it looked a I paid $11,000 cash. I got in the mail that something was wrong with the hood connection so I brought that back to the dealership to have it looked at he told me they could not have it looked at because of my car had been in a wreck, but I bought that vehicle from you. I thought it was you know Not cool to send me the information on getting the recall fixed and then I can’t get the refill fixed because before I bought it and I’ve been in a wreck you guys fixed the car sold it to me and then wouldn’t respect the recall so I’m not that happy with your service. I thought they could’ve done something for me that I bought that vehicle from you given it any damage some damage happen before it’s just a couple of screws in springs that you guys can fix but chose not to. More

by martinhafu Verified Customer Verified Customer

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I’ve been servicing my car there since 2019 and Craig was my Service Manager and he still is and I have always received 5 Star service, if I could give him more I would. He explains everything and answers an my Service Manager and he still is and I have always received 5 Star service, if I could give him more I would. He explains everything and answers any questions that I have in a simple way that I understand. I feel comfortable with the work that is being done on my car. More

by JLEVESQUE1272 Verified Customer Verified Customer

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Mr. Craig is the man 🫶🏾! It was so great looking him back working. He’s very helpful and professional. Willing to help you with answers to any question(s) you make have. Which is always a plus in my eye back working. He’s very helpful and professional. Willing to help you with answers to any question(s) you make have. Which is always a plus in my eyes. More

by misscookie23 Verified Customer Verified Customer

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He was nice and my car is working great I thank you for everything you did everything you did More

by RENEEMCPHERSON42 Verified Customer Verified Customer

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This car dealership is the worst. I would never come back here to purchase a vehicle nor take my vehicle for service ever again the way I was treated as a customer was terrible. I’ve I would never come back here to purchase a vehicle nor take my vehicle for service ever again the way I was treated as a customer was terrible. I’ve never been treated in such a way before I left a voicemail for the service manager over a week ago and still have not received a call back. Worst experience I’ve ever had. More

by DESTINYG70 Verified Customer Verified Customer

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The service department supervisor lacks customer service skills. I would give him ZERO STARS. Anthony one of the advisors was a great listener and compassionate with great customer service. His supervisor c skills. I would give him ZERO STARS. Anthony one of the advisors was a great listener and compassionate with great customer service. His supervisor could learn something from him. As far as the actual service and situation so I am so extremely disappointed in this dealership I have repeatedly brought my car back and it is a brand new car and still have no answers and still have the same problem. I have contacted Nissan corporate and hope to get farther with them. as a customer, I would not recommend Lorenzo Nissan to anyone in fact, I would tell them to stay as far away as they can. I am so disappointed that I don’t think that I will even buy another Nissan. I have least every two years and I am on my fourth Nissan. This may be the last due to this experience. You may have lost a loyal customer.. More

by Allentown7 Verified Customer Verified Customer

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They were unprepared for the service. The parts were at another location. What should’ve been 4hrs took 8hrs. The parts were at another location. What should’ve been 4hrs took 8hrs. More

by HallTheWay Verified Customer Verified Customer

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Great service people timing did a good job in my car happy customers we will go back happy customers we will go back More

by estebanrocha Verified Customer Verified Customer

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