Terry Dies

A few weeks ago, we purchased a used, 2023 Toyota Tundra SR5 (less than 20,000 miles), from Wilde Toyota (West Allis), and to say our experience was less than ideal is an understatement. Upon entering the SR5 (less than 20,000 miles), from Wilde Toyota (West Allis), and to say our experience was less than ideal is an understatement. Upon entering the showroom, we were greeted by pre-owned sales associate Terrance Dies. Initially, Terrance was pleasant to work with, took down my information, then allowed us to go on the test-drive alone. When we returned from the test-drive, Terrance exited the building and asked how we liked the truck; completely normal, and professional behavior from a salesman at a dealership. Being a used truck, I advised Terrance we would like some time to look the truck over; Terrance obliged, advising us to come inside when we were done. When we were done going over the truck, we went back inside, at which point we made contact with Terrance at his desk; it was at this point, things started to go downhill. Terrance asked us what we wanted to do, at which point we pointed out many damages on the truck, which they purposely made sure the online pictures didn’t show; I understand this is an extremely common practice, since the dealership is just trying to get people in the door. I also understand that we were purchasing a used truck, and minor scratches/scuffs are common, but there were quite of few damages we believed should be addressed in the negotiation process; all four rims had major curb-rash, a decent dent in one of the door panels, and a large scratch on the side of the bed, which looked like a 5-year-old touched-up. Terrance dismissed everything we said, except for saying they could re-condition the wheels for $125/wheel, if we purchased the vehicle; that cost being on us. We briefly asked about Toyota Vehicle Service Agreements (VSA), at which point Terrance told us a VSA was something that would be addressed later in the process. As we continued speaking with Terrance about the issues we found with the truck, he appeared to get irritated with us, as if he had somewhere better to be, and just assumed we were just going to say, “okay, we’ll take it,” at asking price, without any sort of negotiation. Terrance then asked us where we would like the price to be; I gave him an acceptable/fair starting-point for negotiations. Terrance immediately got up from his desk and walked to the back. A few minutes later, the sales manager (I don’t recall his name), sat down in-front of us, and told us the price I gave wasn’t realistic, at which point I advised him it was a starting point for negotiations. The sales manager proceeded to show us a piece of paper which showed the price the dealership purchased the vehicle for, versus the price they were asking. He told us they were upside-down on the vehicle already, and they couldn’t reduce the price any further. Whether or not he was telling the truth about being upside-down on the truck (I didn’t believe it for a second), it’s not our fault or problem; he specifically told us they made a bad purchase on their end. After going back-and-forth with him for 10 minutes or so, he slightly reduced the price, then stated he would try to get us more for our trade-in. It should be noted the asking price for the truck was above the overall average asking price. In the meantime, Terrance sat back down with us. Terrance attempted to further persuade us to purchase the truck by telling us it would be getting a brand-new engine, free of charge, due to a major recall of more than 100,000 engines. I knew about this recall long before considering purchasing a 2023 Toyota Tundra, and checked the VIN prior to arriving at Wilde Toyota; it showed the specific truck we were looking at wasn’t part of the massive engine recall. I advised Terrance of this, at which point he stated he had just checked the VIN to verify it was part of the recall; Terrance appeared to get upset I was advising him otherwise. A few seconds later, another Wilde Toyota employee approached Terrance’s desk. This emp More

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Always had Great service from Wilde Toyota, and the service is Great no matter who you work with. Love my new car! Kudos to Terry Dies for steering me in the right direction, received alot of car/opt service is Great no matter who you work with. Love my new car! Kudos to Terry Dies for steering me in the right direction, received alot of car/options for the dollars. See you at service time :) More

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Terrance was great to work with, not pushy and helped make us make a deal. make us make a deal. More

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Despite a hectic back and forth to get my used Veracruz bill had to be the shining light of the whole experience. Had back and forth issues with financing and even though my co-signer had over a 800 credit bill had to be the shining light of the whole experience. Had back and forth issues with financing and even though my co-signer had over a 800 credit score we were denied financing. Bill was sincere and apologetic and worked with us to still make it possible for me to get this vehicle. I would refer anyone I know looking for a vehicle to him ! He is a shining example of how a salesman should be, considerate, compassionate, and works with you to find the right vehicle. Unlike a lot of salesman he isn’t just trying to sell you a vehicle to get a commission, he is making sure it’s the right one for you and is by far the best salesman I’ve ever had the pleasure to work with! More

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I don't enjoy writing bad reviews, but my experience with salesperson Terry Dies was the worst experience compared to the other dealerships we visited. Terry was decent up to the moment he learned we were lo salesperson Terry Dies was the worst experience compared to the other dealerships we visited. Terry was decent up to the moment he learned we were looking for a used car for around $10,000. Then, his tone shifted. He was extremely rude, arrogant, unhelpful, and condescending. Among many disparaging comments, he even said he wouldn't call us back. That is not customer service! Seems like he's just after the big bucks. While he did take us to see one car in the lot, he was unhelpful and rude in answering our questions and describing the features. The comments Terry made were unacceptable. All customers should feel appreciated and respected. Because of Terry Dies, Wilde Toyota lost our business. After leaving, I went down the street to Russ Darrow Mazda and had a much better experience. More

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Have always gotten a fair price from helpful people. Terry Dies is a real gentleman Terry Dies is a real gentleman More

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Very friendly staff. Easy to work with. Wait time for part work was kinda long. All in all very good Easy to work with. Wait time for part work was kinda long. All in all very good More

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I came in on 10/25/22 looking to test drive some used cars. Terry immedicably approached me asking what he could do for me. I stated, I'm not buying a car today, but I would like to test drive some used cars. Terry immedicably approached me asking what he could do for me. I stated, I'm not buying a car today, but I would like to test drive some used cars. He asked, "do you have pictures?", I stated, yes, I have some, but I would like to see what you have to offer. We walked over to his desk; he sat down, and I informed him of my price range. The cars I was showing him were slightly over a price range and he stated, "I don't recommend you test drive cars that are over your price range because if you like it then you can't have it". I stated, okay, well I know there are a few in my price range that I would like to test drive. I said, my mom was here on a Sunday, doing some research for me and taking pictures. He states, "do you need your mom here in order to buy a car?". I said, no, she did some research for me, and if you're asking if I need my mother here to buy a car, the answer is no. I then was looking again in my phone for pictures I had previously taken, not realizing that some pictures were from other dealerships. He looked at the pictures, stated, "this is another dealership, guess you're just gonna go there after here, so what would you like to do?". I stated, I would like to test drive some cars. As he was getting up to walk and get the car he stated, "when do you plan on buying a car?" I stated, I'm not sure, probably before the end of the year. He then said nothing and walked away. he brought out a car, came over and said I need your driver's license and stated, "I'm not going to bring out any more cars because if you don't plan on buying a car in the next week, here is no point". I test drove the car for less than five minutes, crying the entire time, came back, asked for his card and stated I guess I'll wait until I feel comfortable buying a car. I left Wilde Toyota crying and made the decision that I will not be returning to purchase a vehicle from this business. I have never felt so looked down on in my entire life. He was the rudest person and clearly didn't listen to me at all. I felt very uncomfortable talking to him and he gave me zero customer service. I bought my first car from Wilde Toyota a few years back and I'm very disappointed at how terrible my service was there this time around. I will not be returning solely because of him. Terry Dies, if you are reading this, thank you for reminding me why I became a registered nurse. I work with people who have attitudes just like you, and I get treated poorly more than I deserve. and for zero reason. I am trying to help YOUR salary by giving you MY business and you reminded me that no one deserves to be treated as xxxxty as you treated me. I help people for a living just like you, and you could definitely learn a lesson or ten from me on how to properly deal with a situation effectively to get a great outcome. You are an unfriendly human, and i hope this message opens your eyes. More

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Wilde Toyota was the only dealership in the state of Wisconsin that was selling pre-owned Rav4 Hybrids at a reasonable cost and seems to have a solid operation put together allowing for a quick and smoo Wisconsin that was selling pre-owned Rav4 Hybrids at a reasonable cost and seems to have a solid operation put together allowing for a quick and smooth car purchasing process. More

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I’m not one to leave poor reviews because I work for a living in the sales industry. To anyone reading this my sales rep treated me very poorly. I was 19 buying my first car and he never listened to any o living in the sales industry. To anyone reading this my sales rep treated me very poorly. I was 19 buying my first car and he never listened to any of my concerns or anything I had to offer before interrupting me and telling me anything I wanted to hear. They lied to my face through the whole experience. Took out the floor mats when I bought the car and when I asked if they came with them, they lied to my face and said it didn’t. This place is horrible. Save your money and go somewhere else! More

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