Terry Caudle
Terry Caudle at Niello Acura
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Terry Caudle

Service Manager

Niello Acura

150 Automall Dr
Roseville, CA 95661

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5.0
14 Reviews

Dealership Experience

12 yrs, 4 mos

Industry Experience

24 yrs, 2 mos

5.0

14 Reviews

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14 Reviews of Terry Caudle

April 07, 2024

Dealership Rating
Employee Rating

Great people and great service. Would not go anywhere else to purchase or service a vehicle. More

by BBAUSCHER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Knutson, Jimmy Pizziferro, Brian Zambrano, Chuck Towle , Yana Esipciuc, Brian Powers

July 12, 2023

Dealership Rating
Employee Rating

Thank you Terry, Chris for making the purchase of my new car quick and smooth :). More

by Sharon Oerding
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Knutson, Randy Reading, Gary Harmon , Yana Esipciuc

July 07, 2023

Dealership Rating
Employee Rating

Always great service! Been working with Spencer Penrose lately and he's been just wonderful. More

by LMSLINKARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 12, 2023

Niello Acura responded

Thank you so much for the kind words! We're so happy that you trust us to help you care for your vehicle and that you've enjoyed working with Spender. We look forward to your next visit!

July 06, 2023

Dealership Rating
Employee Rating

Great service! Mike was very helpful and well as the service dept. Always great customer service. More

by BETTY8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 12, 2023

Niello Acura responded

Thank you for the great review, Betty! We're thrilled to hear that Mike and the team made your visit a great one. We hope to see you again next time!

June 30, 2023

Dealership Rating
Employee Rating

I always look forward to my visits to Acura . Everyone from the porter to the cashier are personable friendly people. Thank you More

by BZAMBRANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chandra Rosales, Josh Gustafson

June 29, 2023

Dealership Rating
Employee Rating

We bought our Acura TLX from this dealership. We use there service department and they have been great. Terry Caudle is a very nice service manager. Spencer was a great advisor. We send our frien More

by brianhall1963
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Spencer Penrose

Jul 07, 2023

Niello Acura responded

Thank you for trusting our Roseville team with your TLX, Brian! We appreciate your recommendation and are thrilled to hear that Terry, Spencer, and the rest of our staff always provide you with a 5-star experience.

June 23, 2023

Dealership Rating
Employee Rating

An overall great experience, fantastic customer service and knowledgeable technicians who work fast and are very helpful. More

by kylesauer
Service Price Transparency
Recommend Dealer
Yes

June 23, 2023

Dealership Rating
Employee Rating

Terry and Spencer went over and above to make sure we were happy with our service experience. More

by gminej
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Daniel Johnson , Brian Gamble, Spencer Penrose, Pedro Valverde

June 19, 2023

Dealership Rating
Employee Rating

Niello Acura is the best dealership I've been to. The staff there are so friendly and always help me prioritize any recommended repairs after sending me videos and photos of anything they find on the More

by ACARR7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 21, 2023

Niello Acura responded

Thank you for the love! It's great to hear that we are the best dealership that you've ever been to. We're glad to know that you appreciate our recommendations and text messages regarding our findings. We will make sure to pass your kind words along to Robert and the rest of our team. See you next time!

June 15, 2023

Dealership Rating
Employee Rating

The Best Dealership I've ever experienced! ! Great Service, Knowledgeable and Courteous Employees!! Love their Waiting areas, Great Coffee and Treats Too!! And Above All, GM Jimmy is Truly Outs More

by melkino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 21, 2023

Niello Acura responded

Thank you so much for your kind words, Mel! It means so much to hear that we're the best dealership you've ever experienced. We're happy to know that you enjoyed the service, our team, and the amenities like our waiting room and snacks. We look forward to continuing to take exceptional care of your TLX for years to come!

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