Terri Adams
Terri Adams at Honda Cars of Bellevue
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Terri Adams

Service Advisor

Honda Cars of Bellevue

510 Fort Crook Road N
Bellevue, NE 68005

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4.5
67 Reviews

Dealership Experience

5 yrs, 7 mos

4.5

67 Reviews

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67 Reviews of Terri Adams

March 15, 2025

Dealership Rating
Employee Rating

The service lady was rude and unprofessional. She tried to use aftermarket products on my car without asking me. You go to the dealership for Honda/Acura parts not after market. I am not sure More

by mdaiken12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 20, 2025

Honda Cars of Bellevue responded

I apologize that we did not have a factory air filter for your 2016 Acura MDX. We do not stock Acura air filters for that year/model because we do not see them in our service department very often. So, we offered you an aftermarket one. We always use factory parts when possible, but as a Honda dealer we do not stock a lot of Acura parts. As far as your tire rotation, it is no longer the case that they should be hand tightened. Terri tried to explain to you that wheels are now tightened using a special Torx Wrench that prevents the wheels from warping. It's very important to make sure the lug nuts are fully tightened to ensure the lug nuts do not work themselves loose causing the tire to potentially come off. That's why a Torx Wrench is now used.

Mar 20, 2025

mdaiken12 responded

I was not offered the after market one. I was not given the choice. I would have not accepted any after market product for my car! As for the tire rotation - I asked for hand tightened and was told you could honor that request! It was not given. Otherwise I would have left. If you don’t work on Acura then you should have accepted my car. Acura is a Honda.

March 04, 2025

Dealership Rating
Employee Rating

This is my second new truck from HCB. Both times I was treated fairly and the staff was very helpful in answering my questions. More

by Arleyj30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 01, 2025

Honda Cars of Bellevue responded

Thank you so much for the great review!

February 16, 2025

Dealership Rating
Employee Rating

I have had excellent customer care from Terri and her team since I started using her team in 2022. HI highly recommend Honda Cars of Bellevue for Arura or Honda service, More

by Roy Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 18, 2025

Honda Cars of Bellevue responded

Thank you so much for the great review!

December 12, 2024

Dealership Rating
Employee Rating

I have always had polite and timely responses. We’ve purchased all our cars from this dealership. More

by smjenson15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Brock

Dec 13, 2024

Honda Cars of Bellevue responded

Thank you so much for the great review!

November 29, 2024

Dealership Rating
Employee Rating

When the other Omaha Honda dealer could not repair the recall issue with my 2024CRV until Dec 31, I called Honda Cats of Believue and had my repair schedule and completed the day after I contacted them. P More

by rouses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 10, 2024

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Employee Rating

Have purchased 5Hondas here and always have them serviced here. Would not go anywhere else. Pat and service team are the best! More

by Repeat Buyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Brock

Oct 14, 2024

Honda Cars of Bellevue responded

Thank you so much for the great review!

July 15, 2024

Dealership Rating
Employee Rating

I have been coming to this dealership on and off since 2021, I was happy doing business until I had to have my front lip on the bumper replaced. The part took about a month to come in when Terri had origi More

by Mattmurrayyyy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rick Unger

Jul 16, 2024

Honda Cars of Bellevue responded

I'm sorry to hear your lower engine shield came off. As you pointed out, the work we performed on your vehicle was over 9 months ago. If the engine shield had not been installed correctly, it would have come off long before now. You stated you heard a loud pop; you most likely ran over something that tore the engine shield off. I'm assuming something similar happened when we replaced it the last time. We have not seen your vehicle at all since that repair 9 months ago. The last time we did a maintenance on your vehicle was November of 2022. This would be something you could claim on your insurance.

May 08, 2024

Dealership Rating
Employee Rating

Very friendly and helpful. Great service and followup. Lower priced than other Honda Dealers in Omaha. More

by bergoch7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 08, 2024

Honda Cars of Bellevue responded

Thank you so much for the great review!

May 07, 2024

Dealership Rating
Employee Rating

Did not have an appointment for an oil change and tire rotation was able to get in and out in approximately 90 minutes More

by Tjv2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2024

Honda Cars of Bellevue responded

Thank you so much for the great review!

April 11, 2024

Dealership Rating
Employee Rating

Prompt, professional, and courteous service are what I have come to expect from Honda Cars of Bellevue. More

by Jeff Norton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2024

Honda Cars of Bellevue responded

Thank you so much for the great review!

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