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Terrence Sutherland

Overview Reviews (155)

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Terrence Sutherland

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Terrence Sutherland

Sales Professional

Expressway Dodge Chrysler Jeep Ram

5531 East Indiana St
Evansville, IN 47715

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4.8

155 Reviews

Overview Reviews (155)

Dealership Experience

9 yrs, 7 mos

Industry Experience

9 yrs, 7 mos

Specialties & Trainings

Training with Communications

Training with People Skills

Retail Managment Experience

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Languages Spoken

English

Employee Video

4.8

155 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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155 Reviews of Terrence Sutherland

October 30, 2024

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Employee Rating

Would give a zero they sold me a lemon and triple what it worth. It been in shop off n on since I got it. They need to fix this or pay off car n get me something else n worth it. I cant trade it because I ow worth. It been in shop off n on since I got it. They need to fix this or pay off car n get me something else n worth it. I cant trade it because I owe 13000 and trade value 4000 n it's only worth 7000. Also my credit is almost 800 so that is t why I owe so much. They rip me off and there is a lemon law in Indiana. I am also getting ahold of the BBB. They sold me a tire warranty with bad tires so the warranty wouldn't even cover that. More

by Amanda.

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Nov 05, 2024 -

Expressway Dodge Chrysler Jeep Ram responded

The 2016 GMC Acadia was traded in to our dealership on 4/6/24. On 4/15/24 a Used Car Inspection was completed. According to the repair order, the tires measured 5/32nds in the front & 10 and 7/32nds in the rear. Tires are considered unsafe when the tread reaches 2/32 in. The customer purchased the Acadia “As Is” 5/1/24 with 138,382 miles on it. A tire & wheel service contract was also agreed upon during the purchase. On 5/24, you reached out to your salesperson, who let you know to contact the phone number on the tire & wheel contract to start a claim for your tires. You also sent copies of ESTIMATES for service work. One on a Nissan 100NX, one on a Chevy Traverse & one on the 16 GMC Acadia. We did send a check to reimburse you for $350 on 6/7 as a good faith gesture, even without proof the work was completed on your vehicle. According to the representative for the tire & wheel service contract, on 5/28 the customer called inquiring about coverage. 8/9 called to ask about how to get a repair covered & on 8/19 called to cancel the contract. No claims were ever initiated, and no one visited our service center. We issued a refund check for the tire & wheel contract to your lien holder to be applied to loan principle on 8/29. It is unfortunate that you're having issues with the vehicle, however we feel that the $350 reimbursement check for work that may or may not have been completed elsewhere along with the tire & wheel service contract refund was sufficient. The vehicle was not brought to our service department, nor a claim filed for the tire issue, therefore we have reached an impasse. We would not knowingly sell a vehicle with issues to anyone. Our dealership thrives on repeat business & excellent customer service. - Expressway Dodge Chrysler Jeep Ram

Nov 05, 2024 -

Amanda. responded

Um idc what that says I took it to a mechanic because it's a lemon n u guys triple charged me for the thing. They couldn't even patch my tire because by law you can not patch a tire that bad. The tires wire was showing in May right after I bought it. Don't believe me call Mr muffler in Carmi Illinois. I can't even trade the thing off because how much y'all over priced it. I owe 13000 n no one will trade it because I'll be -9000 n fyi my credit perfect

Nov 26, 2024 -

Amanda. responded

Why in the world would I bring it to your service department when you guys lied about the tires? Then you lied on the BBB saying I never called the tire warranty place when I did three times I'm going to try to get proof of that too. Then you said oh your mechanics probably just trying to get money out of you no cuz they will show you proof of it. They said there's no way it passed the inspection unless you just look at one freaking tire and oh it's they're all good because two of them the wires were showing and the other ones were bald. It's just sad you guys won't make it right and you guys take advantage of all kinds of people all the time. And I wish the people on my Facebook and the friends about vehicles for me I seen their reviews before I went there because you sold a couple cars that were lemons and you wouldn't do nothing about it one of my friends was handicapped in a wheelchair..

September 30, 2024

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Very nice employees. Quick smooth buying experience. It was our 6th vehicle we’ve bought there. We Love Terrance and John Michael. Quick smooth buying experience. It was our 6th vehicle we’ve bought there. We Love Terrance and John Michael. More

by Ajc

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Recommend Dealer

Yes

Other Employees Tagged: Jon Michael Matthis, Brett Sprinkle

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Oct 14, 2024 -

Expressway Dodge Chrysler Jeep Ram responded

Thank you for your continued trust in us! We're thrilled to hear that Terrence and John Michael made your experience smooth and enjoyable. We appreciate your loyalty and look forward to helping you with your next vehicle! - Expressway Dodge Chrysler Jeep RAM

September 11, 2024

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Employee Rating

They listen to what I was wanting and followed how I wanted to get to the final stage of purchasing. wanted to get to the final stage of purchasing. More

by Matthew

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Trade-in Experience

Purchase Time

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Recommend Dealer

Yes

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Sep 17, 2024 -

Expressway Dodge Chrysler Jeep Ram responded

Fantastic! Thank you for the positive feedback in regards to your purchase here, Matthew! - Expressway Dodge Chrysler Jeep RAM

August 14, 2024

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Employee Rating

They made the entire process extremely easy and fast. There was no pressure and everyone was very helpful. There was no pressure and everyone was very helpful. More

by twoboys23

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Purchase Time

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Recommend Dealer

Yes

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Sep 17, 2024 -

Expressway Dodge Chrysler Jeep Ram responded

Your 5-star review made our day! Thank you for choosing us and for your kind words. - Expressway Dodge Chrysler Jeep Ram

August 14, 2024

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Employee Rating

Terrance made our experience easy and hassle free. Buying a vehicle is not high on my list of favorite things but this overall was a great experience Buying a vehicle is not high on my list of favorite things but this overall was a great experience More

by Misty

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Trade-in Experience

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Recommend Dealer

Yes

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Sep 17, 2024 -

Expressway Dodge Chrysler Jeep Ram responded

Your 5-star rating is truly appreciated, Misty! Thank you for taking the time to share your positive experience. We're thrilled to have made a difference and provided you with excellent service. - Expressway Dodge Chrysler Jeep Ram

February 18, 2024

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Employee Rating

Friendly especially Terrence is a great person to deal with. Would recommend him to all my friends and family with. Would recommend him to all my friends and family More

by Stevestillwell34

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Recommend Dealer

Yes

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Feb 20, 2024 -

Expressway Dodge Chrysler Jeep Ram responded

Thank you for giving us 5 stars! We appreciate it! - Expressway Dodge Chrysler Jeep Ram

November 18, 2023

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Employee Rating

Terrence was excellent to work with. Simple and easy to deal with. Great experience, and a great vehicle! Simple and easy to deal with. Great experience, and a great vehicle! More

by Rclibbert

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Finance Experience

Recommend Dealer

Yes

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Nov 21, 2023 -

Expressway Dodge Chrysler Jeep Ram responded

Fantastic! Thank you for the positive feedback in regards to your purchase here! - Expressway Dodge Chrysler Jeep RAM

September 15, 2023

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Very friendly atmosphere with plenty of inventory to choose from, sales staff are very helpful. choose from, sales staff are very helpful. More

by DJ

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Recommend Dealer

Yes

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Sep 20, 2023 -

Expressway Dodge Chrysler Jeep Ram responded

Thank you for taking the time to review! We appreciate it! - Expressway Dodge Chrysler Jeep Ram

June 30, 2023

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Employee Rating

Terrence S. Is wonderful, he helped the process right along without any bumps! The fact that he cared to follow up after shows I am not just a number! Great work Is wonderful, he helped the process right along without any bumps! The fact that he cared to follow up after shows I am not just a number! Great work having him represent the company! More

by ladarraguess

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Recommend Dealer

Yes

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Jun 30, 2023 -

Expressway Dodge Chrysler Jeep Ram responded

Thank you for the review and for the recommendation to others! - Expressway Dodge Chrysler Jeep RAM

June 27, 2023

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Employee Rating

Thank you for my new Jeep! I love it! Fast, friendly , and quick service I I love it! Fast, friendly , and quick service I More

by Ctitzer79

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Trade-in Experience

Purchase Time

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Recommend Dealer

Yes

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Jun 30, 2023 -

Expressway Dodge Chrysler Jeep Ram responded

Thank you for giving us 5 stars! Glad you had a positive experience! - Expressway Dodge Chrysler Jeep RAM

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Terrence Sutherland

Sales Professional

Expressway Dodge Chrysler Jeep Ram

155 Reviews of Terrence Sutherland

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