Terrence R

Had just started looking for a car, told him my needs and he immediately came out with the atlas and it was love at first sight. It was late so I was going to go back the next day but they stayed late and we he immediately came out with the atlas and it was love at first sight. It was late so I was going to go back the next day but they stayed late and we got the car that night. Everyone was very pleasant even though it was way past closing time. They told me to come back the next day so they can clean the car and fill the tank. Awesome!!!! Thanks. More

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I had good experience dealing with Osteen vw salesman Quan sales manger Matt , Rob and Terrence in financial services were all very nice and professional. I will buy new car from them again . Quan sales manger Matt , Rob and Terrence in financial services were all very nice and professional. I will buy new car from them again . More

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Quan was amazing! ! He made my daughter and I car shopping experience a breeze! I will definitely be back for that Atlas!! ! He made my daughter and I car shopping experience a breeze! I will definitely be back for that Atlas!! More

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After having a horrible experience at another dealership, I took a chance and called O’Steen in Jacksonville since I would be in town. While the other dealership was rude and pushy and condescending, even b I took a chance and called O’Steen in Jacksonville since I would be in town. While the other dealership was rude and pushy and condescending, even bordering harassment not to mention questioning my integrity….Quan and Matt had me approved and basically in a brand new car in under 3 hours. They made the process easy, they didn’t promise what they couldn’t provide, and I’m now in a brand new car for the first time in my life. They reassured me I had been thru enough and deserved a break and deserved what I wanted. Even during the test drive, Quan took the time to explain all of my trucks features. They made it happen. THIS is how it’s supposed to be done. More

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Purchased a CPO from O’Steen VW. Had a miscommunication on the deal. Shame on me for not looking over the paperwork. It also got past the Finance dept. I called and explained the iss Had a miscommunication on the deal. Shame on me for not looking over the paperwork. It also got past the Finance dept. I called and explained the issue and my disappointment. I got a call back Chuck explaining his disappointment in how things went. He offered me to come in and let them show who OSteen really is. Well he proved whom they were. They went ahead and stood behind what I thought was the miscommunication, and went a step further to make the purchase price better for me. To me he proved OSteen values their customers and will always stand behind their reputation for being a 5 star dealership. They serve the best price with top notch customer service. More

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Rashad was professional, prompt and did everything possible to make sure I was taken care of. possible to make sure I was taken care of. More

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Quan was very friendly and professional. He walked me through every step with purchasing my car. He walked me through every step with purchasing my car. More

by latishat83 Verified Customer Verified Customer

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Overall great experience at O'steen. Second car purchased with them for a new teen driver, they were attentive to what we wanted and worked with us to get there! Second car purchased with them for a new teen driver, they were attentive to what we wanted and worked with us to get there! More

by ted30 Verified Customer Verified Customer

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This is our 4th VW we have purchased. We love this dealership. So thankful for Deeter in the service department as well. Your staff goes beyond to help each client. Love being a part We love this dealership. So thankful for Deeter in the service department as well. Your staff goes beyond to help each client. Love being a part of the Volkswagen family. More

by ARTSYBEAR Verified Customer Verified Customer

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Andrew Strickland was great! He made the process so easy. I am thoroughly enjoying my Benz/SUV! Hats off to O’Steen :-) He made the process so easy. I am thoroughly enjoying my Benz/SUV! Hats off to O’Steen :-) More

by jchrlj Verified Customer Verified Customer

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