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Terrence R
Terrence R at O'Steen Volkswagen

Terrence R

Sales Manager

O'Steen Volkswagen

11401 Philips Hwy
Jacksonville, FL 32256

4.7
59 Reviews
4.7

59 Reviews

Write a Review

59 Reviews of Terrence R

March 11, 2025

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Employee Rating

Quan was very knowledgeable and helpful. He took his time to show us exactly what we were looking for and answered all of our questions. Quan and his manager worked to find the perfect vehic More

by Asteero77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris N, Quan R

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Mar 11, 2025

O'Steen Volkswagen responded

Thank you so much for sharing your experience! We're thrilled to hear that Quan was able to assist you in finding the perfect vehicle and answer all your questions. We appreciate your feedback and hope you enjoy your new vehicle! /MM

March 08, 2025

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Employee Rating

The staff is friendly & kind that made our lease return & new Atlas purchase very easy. More

by insurejohnryan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marquis B

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Mar 10, 2025

O'Steen Volkswagen responded

Thank you for your kind words! We're so glad to hear that our team made your lease return and new Atlas purchase a smooth and easy experience. We appreciate your business and look forward to assisting you again in the future! /MM

March 06, 2025

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Employee Rating

I visited the dealership to see if I could trade a 3 week old Honda CRV b/c it was too big and the dash board too complicated for me. I left with a VW Taos More

by pattykoch17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacob Z

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Mar 06, 2025

O'Steen Volkswagen responded

Thank you so much for your wonderful 5-star review! We're thrilled to hear that we were able to help you find the perfect fit with the VW Taos. It's great to know that we could assist in making your transition from the Honda CRV smooth and easy. If you ever need anything in the future or have any questions about your new vehicle, don’t hesitate to reach out. Enjoy your new ride! 😊🚗 *AS

February 24, 2025

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Employee Rating

Jakob was amazing! He and the Sales Manager Mr. Matt got me the exact car I wanted!! Mr. Justin in Service was amazing as well and Mr. John in Parts and Julie the Recep More

by Bilbrey.justin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Wrye, Chris N, Justin B, Marc T, Jacob Z, Matthew D, Marquis B , John Scoville, Julie Smith, Trey Miller, Andrew Limbrick, Ana G, Quan, Kelvin

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Feb 24, 2025

O'Steen Volkswagen responded

Thank you so much for sharing your experience! We’re so happy to hear that Jakob, Mr. Matt, Mr. Justin, Mr. John, and Julie made your visit enjoyable and helped you find the perfect car. It’s wonderful to know you felt like part of the family during your time with us! We’ll be sure to pass along your kind words to the team. If you need anything else, don’t hesitate to reach out. Enjoy your new car! 😊 *AS

February 24, 2025

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Employee Rating

Worked with me to find a car that met our family’s needs. When they didn’t have one, the reached out to other dealerships. More

by Bari F
Recommend Dealer
Yes

Other Employees Tagged: Justin B, Marquis B

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Feb 24, 2025

O'Steen Volkswagen responded

Bari, Thank you so much for your kind review! We're thrilled to hear that we could help you find a car that fits your family’s needs. Let us know if you ever need anything else! /MM

February 23, 2025

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Employee Rating

The sales man weren’t very pushy and I loved that. And the manager was very nice and helpful More

by mackensiebrown01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Leo Hill

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Feb 24, 2025

O'Steen Volkswagen responded

Thank you for your kind words! We’re so glad to hear that you appreciated the no-pressure approach from our sales team and that our manager was able to assist you in a helpful and friendly way. We always strive to create a relaxed and supportive environment for our customers. If you need anything else, don’t hesitate to reach out! *AS

February 16, 2025

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Employee Rating

Kelvin is the best salesman he will definitely get you right and will work to get u into the car your wanting More

by msoates88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Feb 17, 2025

O'Steen Volkswagen responded

Thank you for the 5-STAR review! /MM

February 14, 2025

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Employee Rating

The managers of this store care solely about the money, not the safety or comfortability of their customers. They sold me a 6500 Cadillac with a bad transmission…and knew it! More

by Wayne
Recommend Dealer
No

Other Employees Tagged: Marquis B , Steven..the used car sales manager

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Feb 20, 2025

O'Steen Volkswagen responded

Tommy/Wayne. Thank you for the review. We stand behind the offer we gave you with your recent purchase. We will give you what you paid for this vehicle towards the trade of another purchase. Thank you!

February 04, 2025

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Employee Rating

Everyone was friendly and welcoming. Quan was awesome and has patience because I know I was a mess! Thank you all so much More

by kenneshag31
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Quan R

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Feb 04, 2025

O'Steen Volkswagen responded

Thank you for your kind words! We're so glad to hear that everyone made you feel welcome and that Quan was able to assist you with patience and care. We know the car-buying process can be overwhelming, but we're here to make it as easy as possible for you. Don’t hesitate to reach out if you need anything else. /MM

January 31, 2025

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Employee Rating

Great experience, Marquis was excellent! I will recommend Osteen to all my family and friends. More

by chrismuller9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew D, Marquis B

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Jan 31, 2025

O'Steen Volkswagen responded

Thank you for the 5-STAR review! /MM

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