Terrence R
Terrence R at O'Steen Volkswagen

Terrence R

Sales Manager

O'Steen Volkswagen

11401 Philips Hwy
Jacksonville, FL 32256

4.7
56 Reviews
4.7

56 Reviews

Write a Review

56 Reviews of Terrence R

February 24, 2025

Dealership Rating
Employee Rating

Worked with me to find a car that met our family’s needs. When they didn’t have one, the reached out to other dealerships. More

by Bari F
Recommend Dealer
Yes

Other Employees Tagged: Justin B, Marquis B

Feb 24, 2025

O'Steen Volkswagen responded

Bari, Thank you so much for your kind review! We're thrilled to hear that we could help you find a car that fits your family’s needs. Let us know if you ever need anything else! /MM

February 24, 2025

Dealership Rating
Employee Rating

Jakob was amazing! He and the Sales Manager Mr. Matt got me the exact car I wanted!! Mr. Justin in Service was amazing as well and Mr. John in Parts and Julie the Recep More

by Bilbrey.justin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Wrye, Chris N, Justin B, Marc T, Jacob Z, Matthew D, Marquis B , John Scoville, Julie Smith, Trey Miller, Andrew Limbrick, Ana G, Quan, Kelvin

Feb 24, 2025

O'Steen Volkswagen responded

Thank you so much for sharing your experience! We’re so happy to hear that Jakob, Mr. Matt, Mr. Justin, Mr. John, and Julie made your visit enjoyable and helped you find the perfect car. It’s wonderful to know you felt like part of the family during your time with us! We’ll be sure to pass along your kind words to the team. If you need anything else, don’t hesitate to reach out. Enjoy your new car! 😊 *AS

February 23, 2025

Dealership Rating
Employee Rating

The sales man weren’t very pushy and I loved that. And the manager was very nice and helpful More

by mackensiebrown01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Leo H

Feb 24, 2025

O'Steen Volkswagen responded

Thank you for your kind words! We’re so glad to hear that you appreciated the no-pressure approach from our sales team and that our manager was able to assist you in a helpful and friendly way. We always strive to create a relaxed and supportive environment for our customers. If you need anything else, don’t hesitate to reach out! *AS

February 16, 2025

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Employee Rating

Kelvin is the best salesman he will definitely get you right and will work to get u into the car your wanting More

by msoates88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 17, 2025

O'Steen Volkswagen responded

Thank you for the 5-STAR review! /MM

February 14, 2025

Dealership Rating
Employee Rating

The managers of this store care solely about the money, not the safety or comfortability of their customers. They sold me a 6500 Cadillac with a bad transmission…and knew it! More

by Wayne
Recommend Dealer
No

Other Employees Tagged: Marquis B , Steven..the used car sales manager

Feb 20, 2025

O'Steen Volkswagen responded

Tommy/Wayne. Thank you for the review. We stand behind the offer we gave you with your recent purchase. We will give you what you paid for this vehicle towards the trade of another purchase. Thank you!

February 04, 2025

Dealership Rating
Employee Rating

Everyone was friendly and welcoming. Quan was awesome and has patience because I know I was a mess! Thank you all so much More

by kenneshag31
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Quan R

Feb 04, 2025

O'Steen Volkswagen responded

Thank you for your kind words! We're so glad to hear that everyone made you feel welcome and that Quan was able to assist you with patience and care. We know the car-buying process can be overwhelming, but we're here to make it as easy as possible for you. Don’t hesitate to reach out if you need anything else. /MM

January 31, 2025

Dealership Rating
Employee Rating

Great experience, Marquis was excellent! I will recommend Osteen to all my family and friends. More

by chrismuller9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew D, Marquis B

Jan 31, 2025

O'Steen Volkswagen responded

Thank you for the 5-STAR review! /MM

January 28, 2025

Dealership Rating
Employee Rating

This dealership had the best customer service and really great car options. I worked with Marquise and he helped me secure a really nice car with great mileage. They were able to get me an affordable monthl More

by Saldanakimberly55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris N, Marquis B, Quan R

Jan 29, 2025

O'Steen Volkswagen responded

Thank you so much for sharing your experience! We're thrilled to hear that Marquise and the team were able to help you find the perfect car at a great price. It’s always our goal to make the process smooth and enjoyable for our customers. We truly appreciate your kind words, and we’re so happy to have been a part of you finding your dream car! /MM

January 24, 2025

Dealership Rating
Employee Rating

Very welcoming. They explained everything thoroughly and was very understanding. Didn’t push the purchase on me. More

by bryan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Leo H

Jan 24, 2025

O'Steen Volkswagen responded

Thank you so much for your kind words! We're thrilled to hear you felt welcomed and well-informed. Our goal is always to make sure you have all the information you need without any pressure. If you have any questions or need further assistance, don’t hesitate to reach out! /MM

January 21, 2025

Dealership Rating
Employee Rating

The staff and service is absolutely customer friendly. The service on my prior vehicle was always completed with the confidence that a job was well done. The purchase of my new vehicle has made me conf More

by ariesjkc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris N, Marquis B

Jan 23, 2025

O'Steen Volkswagen responded

Thank you for sharing your experience! We’re so happy to hear Quan and Matt made the process smooth and easy for you. Trust is everything when buying a car, and we’re glad you felt that with our team. Enjoy your new VW GLI, and let us know if you need anything! /MM

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