Terrence Persaud | Page 2

Kadir Karadoz is a great sales person and very helpful to provide a good price. The staff are very helpful and try to provide good service. provide a good price. The staff are very helpful and try to provide good service. More

Report | Print

Best service experience at a dealership I brought in my car for service and was fortunate enough to be assigned to Terrance Persaud. He made sure that my car was serviced as quickly and eff I brought in my car for service and was fortunate enough to be assigned to Terrance Persaud. He made sure that my car was serviced as quickly and efficiently as possible. In all my years of bringing my car to DCH Paramus Honda, this was by far the most pleasurable experience. He continually checked in with me to give me updates on my service. I could not have been happier! More

Report | Print

Service Fantastic customer service!! Quick.. very professional.. needed a battery replaced and Terrance took care of it . I definitely will be returning to he Fantastic customer service!! Quick.. very professional.. needed a battery replaced and Terrance took care of it . I definitely will be returning to here when my lease is up in June..This place was much nicer than Bronx Honda.. More

Report | Print

Kadir is the real dealer! Kadir made everything easy. He got me a great deal, hassle free, with no b.s. I highly recommend Kadir to anyone looking for an excellent experience Kadir made everything easy. He got me a great deal, hassle free, with no b.s. I highly recommend Kadir to anyone looking for an excellent experience with a true professional. Everyone else I came in contact with at this dealership was also phenomenal. More

Report | Print

Honest, Reliable and Affordable I had an issue with my car's heating/cooling fan. They were very accommodating, I dropped my car at night and the next morning Terrence called me with I had an issue with my car's heating/cooling fan. They were very accommodating, I dropped my car at night and the next morning Terrence called me with a diagnosis and a few recommendations. Most of the work was still covered by warranty so I did not have to pay for it, however, It was recommended to change my rear brakes, Terrence gave me a good price plus I was able to use a coupon and an additional discount on top of that. Service was very friendly, fast and I am very satisfied with the results. I would recommend this dealer/service to everyone i know. I have been coming back for years! More

Report | Print

Transmission problem My problem with the 2017 Honda Odyssey; I bought a new brand 2017 Honda Odyssey on May 31,2017.The first week I started to use the vehicle, there My problem with the 2017 Honda Odyssey; I bought a new brand 2017 Honda Odyssey on May 31,2017.The first week I started to use the vehicle, there was a vibrations throughout the vehicle. As I accelerated at high speed, the vehicle would vibrate and was felling like it was forcing the vehicle, and voices were coming from the engine. I reported this issue to the my sale representative.He told me to continue using the vehicle for 5K-10K to ses if the issue continues. Since its covered under warranty, I said ok. However, the problem with my vehicle could not be solved, I have brought my vehicle to the service numerous times. The service found that the problem was that every 15K miles I needed to change the Transmission oil. This is an absurd situation, for the first time in my life I need to change the transmission oil at 15K miles. Even though the transmission oil was changed the shaking and pressure coming from the vehicle was not resolved. I have encountered this issue situations 4 or more times in this vehicle and it is difficult to control the speed of the car and each time the service told me I had to change the transmission oil. I have to deal with this situation when the vehicle has 4 or more people in the vehicle the speed control is difficult. The car vibrations are very hard and the vehicle is struggling to go. As the vehicle speed increases this situations that can be dangerous. For example the vehicle when I press the brake the braking system is slow, there is no speed control. Until now I had 4 times transmission Oil change, software update for a few times and 3rd clutch pressure switch and my problems are still not resolved, your service is wasting my time. Every time your service test drive, and tells me the problem is resolved, but the test is done around a 2 miles block and the problems is not resolve. I’m having a difficulty time in understating how it’s possible to understanding a issue with a vehicle from a 2 mile test drive. I experience these problems at 40-45 mph, 50-55 mph, and 60 mph and more, how can the service test these limits within 2 miles. I do not understand. Last service with the same problems with the same vehicle was done on 7/11/2018, which was also a transmission oil change and software update, and He was not asked to pay for this service. Service Advisor said that Honda has this problem in two models, and these two models are not suitable for jobs that require excessive mileages. These two models (Odyssey and Pilot) are not suitable vehicles for taxi services and he said the problem would continue. If these two models are not suitable for taxi service, why did not they tell me. Why did they sell an extended warranty when I said I was a taxi driver and I would be using this car as a taxi? I’m paying $44,000 for this car. This is fraud, never have I ever had a problem such as transmission oil change in any of my other cars. This vehicle I bought from DCH honda, the service is expecting me to make a transmission oil change every 15K miles. This is a very ridiculous situation. When I mention this situation to my frinds who uses Toyota, Nissan, Volkswagen, Chevy, Honda, Hyundai brands they are surprised. When I took the car to another mechanic they are surprised and told me the service is misleading me. More

Report | Print

Paramus Honda all the way! Steven, Laura, and Brianna were awesome! Steven was a kind soul that made me feel like I was dealing with a old friend as opposed to feeling like deal Steven, Laura, and Brianna were awesome! Steven was a kind soul that made me feel like I was dealing with a old friend as opposed to feeling like dealing with a car salesman. Left me leaving the dealership ready to explore what adventures my new Honda CRV EX-L will lead me to. Couldn't recommend Paramus Honda enough to anyone looking for a fair, stress free, and enjoyable experience! More

Report | Print

Above and Beyond Service I have never seen a company care as much for customer service as have witnessed today. Earlier this week, I ran into an issue with my car. Water found I have never seen a company care as much for customer service as have witnessed today. Earlier this week, I ran into an issue with my car. Water found its way into my car due to a loose grommet. Not understanding how that could've happened or who was at fault, Bruce Laga explained to me my situation. He explained to me what was the best course of action and took care of problem. They immediately contacted me the same day to rectify my frustration. They kept me in the loop on the steps they needed to take to make sure that I remained satisfied. This team made sure that a valued customer is well taken care of. I'm sorry for ever doubting you guys and I will continue being a loyal customer. Thank you again to Bruce, Terrence, and Ralph. More

Report | Print

Great service Very friendly, knowledgeable, and helpful.. worked with me on everything I would recommend to anyone considering the Hudson Honda management suck Very friendly, knowledgeable, and helpful.. worked with me on everything I would recommend to anyone considering the Hudson Honda management sucked and was extremely rude so 5 stars for ray 😁 More

Report | Print

The BEST! I have been going to this dealer for many years. Purchasing new cars and using their servicedepartment There isn't another dealer I could recommend I have been going to this dealer for many years. Purchasing new cars and using their servicedepartment There isn't another dealer I could recommend this highly. They strive to be the top in everything they do. Sales, Customer service. all excellent. If you are planning on buying a car or need service visit this dealer. My only wish is that they would go back to offering loaner cars if they need to keep your car for service longer than expected. More

Report | Print