Terrell Small

James Young was awesome to work with. He was very personable, polite & to the point with his service suggestions as well as with the issues for which I brought my RAV4 in. They took care He was very personable, polite & to the point with his service suggestions as well as with the issues for which I brought my RAV4 in. They took care of my recall issue, oil change & tire rotation (a special running at the time) & an engine issue. Several other suggestions were made to do at a later time. He was just so nice & personable, answered all of my questions & made me feel comfortable in a usually uncomfortable situation....especially being a female in the "service world." Highly recommen this dealership & this service advisor. More

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We were greeted by several sales associates when we arrived. We asked for Zachary Hughes because we dealt with him a couple months ago when we bought a used car for our granddaughter. He worked very ha arrived. We asked for Zachary Hughes because we dealt with him a couple months ago when we bought a used car for our granddaughter. He worked very hard to get the car to the amount we would spend on the used car. Zachary was available to assist us again. We are very pleased with Zackery and will recommend him and Toyota to anyone we hear of that is looking for a vehicle. He was so kind and patient. More

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Excellent customer service! Friendly, courteous, professional service. Rodney and Terrell were great. Love my Toyota! Friendly, courteous, professional service. Rodney and Terrell were great. Love my Toyota! More

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Very satisfied with service as always. Marty was great. My first time with dealing with him. Great addition to your service department. Marty was great. My first time with dealing with him. Great addition to your service department. More

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Everyone at this dealership was so helpful! They were able to answer any questions I had and explained the whole process in a way I could understand, as I've never bought a car on my own before. None of able to answer any questions I had and explained the whole process in a way I could understand, as I've never bought a car on my own before. None of the jargon you may hear from other places. They made everything very simple. I'll definitely be back! More

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Great Experience They will make sure you leave with a vehicle and they won’t stop until you leave satisfied with your choice of vehicle great work They will make sure you leave with a vehicle and they won’t stop until you leave satisfied with your choice of vehicle great work More

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Third Time Was Truly a Charm. Although I'm late on submission, however I would like to say that Terrell Small was such a blessing my husband and myself for purchasing the Toyota Ve Although I'm late on submission, however I would like to say that Terrell Small was such a blessing my husband and myself for purchasing the Toyota Venza in June. Terrell was very informative and helpful. Explained details about the car and what I actually like most was he wasn't pushy at all. The Venza is the third vehicle that I have purchased from Toyota and I recommend anyone who needs a vehicle to go see Terrell Small. I promise you, he won't disappoint you. More

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Great Customer Service From the time I arrived at the dealership until the time I left to go home I received outstanding customer service. The sales associates made sure my From the time I arrived at the dealership until the time I left to go home I received outstanding customer service. The sales associates made sure my needs were met. More

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I purchased a 2011 Toyota Camry LE from Florence Toyota on Friday, October 11 2013. I found the car on their website and submitted my phone number, on Thursday, and within the hour I had a phone call from on Friday, October 11 2013. I found the car on their website and submitted my phone number, on Thursday, and within the hour I had a phone call from Terrell Small telling me I was welcome to come take a look at the car at my convenience. From the time I arrived at the dealership, Mr. Small was friendly and knowledgeable. He was able to give me information about the car's interior and exterior features that were crucial in my deciding to buy the car. He rode along with me on the test drive and rather than spending that time pushing me toward a purchase, Mr. Small just made friendly conversation with me. At no point during the process of buying this car did I feel pushed or rushed into making a decision. I was impressed with Mr. Small's knowledge and character throughout this process. When I arrived at the dealership the day of the actual purchase, Mr. Small informed me that he had the service team clean the interior of the car again as well as waxing the exterior. He made sure I knew how to work the features of the car before I left the dealership with it, and I found the price I paid for the car to be more than fair, especially after researching the True Market Value of the vehicle. This was my very first car purchase; I've driven old, high-mileage, hand-me-down cars throughout high school and college; Mr. Small made my first car-buying experience enjoyable and easy for me, and I would send my friends and family to him no questions asked. Thank you, Terrell Small and Florence Toyota for a wonderful and, more importantly, hassle-free experience. More

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I would just like to say that this is the second vehicle my family has purchased with Florence Toyota in the last 2 months. The first was a pre-owned and the second was brand new. The entire experience f my family has purchased with Florence Toyota in the last 2 months. The first was a pre-owned and the second was brand new. The entire experience from start to finish with both vehicles was absolutely incredible. Not only did Terrell demonstrate his professionalism, but his knowledge of the vehicles was outstanding. We feel Terrell went way above and beyond what was expected of him. Due to the hours that my husband works and I work, he made it convenient for us instead of him and for that we were most impressed. We cannot express the gratitude and satisfaction that we feel. More

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