Suburban Ford of Ferndale offers prompt and friendly
service! I will be recommending them to friends and family!
service! I will be recommending them to friends and family!
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by TaylorH
Mar 10, 2025 -
Suburban Ford of Ferndale responded
Hi Taylor, thank you for recommending Suburban Ford of Ferndale! We're delighted to hear about your positive experience with our team. We look forward to serving you and your referrals in the future!
My experience at this dealership was phenomenal, the
staff was kind, efficient and we were in and out in no time with our new truck!
staff was kind, efficient and we were in and out in no time with our new truck!
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by Jess
Mar 06, 2025 -
Suburban Ford of Ferndale responded
Hi Jess, we're delighted to hear about your fantastic experience at Suburban Ford of Ferndale! Enjoy the new truck and thank you for choosing us!
Theresa was a fantastic sales person!
She gave me all the information I needed and also let me take my time to make the right decision for me. She was thorough and patient but also persis
She gave me all the information I needed and also let me take my time to make the right decision for me. She was thorough and patient but also persistent. Highly recommend her!
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by Ed
Dec 02, 2024 -
Suburban Ford of Ferndale responded
Hi Ed, we're delighted to hear that Theresa provided you with such a thorough and patient experience at Suburban Ford of Ferndale. Thank you for recommending her!
I’m so glad I came here.
I saw my dream car online and drove off the lot in it the next day!
I saw my dream car online and drove off the lot in it the next day!
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by Mimi
Jul 15, 2024 -
Suburban Ford of Ferndale responded
Hi Mimi, we're so glad you came to see us! Enjoy your new ride and let us know if you need anything in the future.
Purchased a used F-150 with 20k miles that supposedly had
a 139pt inspection. They couldn't possibly have looked at Brake pad wear because I had Metal to Metal brakes in the REAR after only 8k miles. Rear pa
a 139pt inspection. They couldn't possibly have looked at Brake pad wear because I had Metal to Metal brakes in the REAR after only 8k miles. Rear pads only account for approx. 40% of Braking, no way they should be metal to metal this soon. $750 repair. Tried reaching Derrick Walker multiple times to speak about the warranty and the recall they sold it with that was specifically was about the parking brake applying while driving but he never called back. Clearly I will never use this dealership again and after owning SIX F-150s I may need to give GM or Dodge a try next time!
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by ron.vandekerckhove
Other Employees Tagged:
Derrick Walker
Feb 14, 2024 -
Suburban Ford of Ferndale responded
We're sorry to read about your experience with the F-150 and understand how frustrating this must be. It's concerning that you've had difficulty reaching out, as we strive for clear communication and customer satisfaction. We'd like to discuss the warranty, recall issue, and any other concerns directly with you if possible. Please reach out at your earliest convenience so we can work towards a resolution together.
Thank you,
Andrew Vultaggio - General Manager - andrewvultaggio@lithia.com
Service was professional.
Salesperson, Theresa is awesome. She goes above and beyond to help her customers.
If you're looking to purchase a good certified used vehicle. Vis
Salesperson, Theresa is awesome. She goes above and beyond to help her customers.
If you're looking to purchase a good certified used vehicle. Visit Suburban Ford of Ferndale.
Ask for, Theresa, she's a gem.
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by nathansw0208
Other Employees Tagged:
Derrick Walker
Dec 14, 2023 -
Suburban Ford of Ferndale responded
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
Dec 12, 2023 -
nathansw0208 responded
Thank you Suburban Ford.
I had an issue and I contacted Tom regarding it and he
handled it right away. When I came back to pick up my new purchase. He came over and introduced himself to me and let me know I can come to him anyti
handled it right away. When I came back to pick up my new purchase. He came over and introduced himself to me and let me know I can come to him anytime no questions asked. He is a man of his word and I greatly appreciate him.
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by Sophia
Dec 13, 2023 -
Suburban Ford of Ferndale responded
Hi Sophia, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
When i buy car it was in bad condition because 2 days
after ,i need to go in mechanic and I spend 3200$ .
after ,i need to go in mechanic and I spend 3200$ .
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by klementhoxhallari
Dec 09, 2023 -
Suburban Ford of Ferndale responded
Hi, we deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please give us a call at (248) 206-6800 and we will do our best to make this better. We hope to hear from you soon.
Theresa and Tom helped us getting everything we needed to
complete the sale we were happy with our purchase
complete the sale we were happy with our purchase
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by Kjb1010kb
Dec 02, 2023 -
Suburban Ford of Ferndale responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Ferndale! We are always more than happy to assist you if anything else comes up. Take care!
Dec 02, 2023 -
Suburban Ford of Ferndale responded
Hi, we are happy we could make your experience a positive one! Thank you again for choosing Suburban Ford of Ferndale, and we hope to see you again soon!
Ferndale Ford is the worst dealership I have ever used.
Finance officer screwed up the finance paperwork and warranty paperwork. It took almost 3 months to get everything straightened out. Numerous calls a
Finance officer screwed up the finance paperwork and warranty paperwork. It took almost 3 months to get everything straightened out. Numerous calls and messages and nothing was getting done. Some how by accident I wound up talking with Mr Antonio Sbrocca. He went to work on the problems and corrected them in a timely fashion. I am totally satisfied with the job Mr Sbrocca did he rates 5 stars plus. The dealership gets 1 star only because I can't leave 0 stars. Mr Sbrocca is the only positive thing about this purchase.
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by bacman3232
Other Employees Tagged:
Antonio Sbrocca, Derrick Walker
Nov 03, 2023 -
Suburban Ford of Ferndale responded
Hi, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (248) 399-1000. We look forward to hearing from you.
Nov 03, 2023 -
bacman3232 responded
I live 4 hours away from the dealership and I drove there just for a particular truck I couldn't find anywhere else. I have been trying to reach someone there since the middle of August when I discovered the problems. I've lost count of how many times that I called the dealership. I had talked to several people and left several messages on voicemail. And no one ever responded until I talked to Antonio Sbrocca. Nicole the original finance person changed the finance paperwork after I left and drove home. She also put in the wrong numbers on the extended warranty. Charging me but not giving me what I paid for. I understand that Nicole is no longer employed there but it begs the question, how many other deals did she screw up that haven't been discovered. Since the early 1990's I have purchased and leased over 2 dozen new vehicles from different dealerships. And never had there been anything like this. As I said Ferndale Ford is the worst dealership I've ever dealt with. Kinda funny that I never heard from the dealership until I posted several negative posts on a bunch of automotive media sites.
If you truly want to speak to me you have my contact info at the dealership. I'm done trying.