Teresa Zarour
Teresa Zarour at Mercedes-Benz of Paramus
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Teresa Zarour

Service Advisor

Mercedes-Benz of Paramus

755 State Rt 17 South
Paramus, NJ 07652

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123 Reviews

Dealership Experience

9 yrs, 8 mos

Languages Spoken

Italian Italian

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123 Reviews

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123 Reviews of Teresa Zarour

December 22, 2023

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Employee Rating

Purchased a 2021 Sprinter 2500 and the factory has sent out 3 recalls on this vehicle. All related to software upgrade. Since this vehicle was purchased as a work van, I politely asked Mercedes-Benz of Par More

by Steven B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 22, 2023

Mercedes-Benz of Paramus responded

Steven, Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you've experienced. We understand the importance of addressing recall issues promptly, and we regret any frustration caused by the delay in resolving the software upgrade. Regarding your request for a loaner vehicle, we apologize for any miscommunication. At Mercedes-Benz of Paramus, we strive to provide exceptional service to our valued customers. We regret to inform you that, at this time, we do not offer loaner vehicles specifically for Mercedes-Benz Sprinter vans. We recognize the impact this may have on our customers, especially those relying on their vehicles for work, and we are actively reviewing our policies to find ways to better accommodate your needs in the future. We understand your concerns and assure you that our service team is committed to addressing the recall issues on your Sprinter 2500 promptly. Your satisfaction is of utmost importance to us, and we appreciate your patience during this process. If you have any further questions please feel free to reach out and we thank you for your patience.

May 02, 2023

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Employee Rating

Recently moved to the neighborhood. Called MB Paramus to drop off my S550 for service and fix a couple of things. They would not give me a loaner because the vehicle has not been there More

by Chris T
Service Communication
Recommend Dealer
No
May 05, 2023

Mercedes-Benz of Paramus responded

Chris, we apologize but our service advisor was mistaken as that was our old policy but is no longer the case since our new Service and Parts director was hired. Thank you, The Mercedes-Benz of Paramus Team

July 11, 2022

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Employee Rating

Worse customer service for service department. I have tried this dealership twice but was disappointed both times. Today, I called to make appointment for 40,000 mile service and was told “it’s $7 More

by deol.hardeep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Robert Lalli , Carol Dooley, Steve Dufalo, Scott Gordon, Veronica Heredia, Carlos Perez, Donna Thomas, Rebeca

Jul 12, 2022

Mercedes-Benz of Paramus responded

Please allow me to apologize for your negative experience. At a moment of your convenience, please contact me directly to further discuss. I look forward to speaking with you. Kind regards, Mark Mickens Fixed Operations Manager markmickens@driveprestige.com 201-597-7131 extension 1501

July 08, 2022

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Employee Rating

My experience with Mercedes Benz of Paramus was excellent. Robert Cocco my sales associate was professional, attentive and totally committed to customer satisfaction. More

by Verceglio
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Cocco

Jul 08, 2022

Mercedes-Benz of Paramus responded

Thank you for sharing your kind remarks for Robert Cocco. We're so glad to hear that he was was professional, attentive and totally committed to your satisfaction!

May 28, 2022

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Employee Rating

If you could avoid this dealership, you should. I have now purchased two cars (both CPO) and both had to be returned to service within 7 days of purchasing. My experience with my first sales associ More

by SadiyaB
Recommend Dealer
No

Other Employees Tagged: Megan Marcotte, Dennis Adams , Jieun Chun, Richard Leonardo

May 31, 2022

Mercedes-Benz of Paramus responded

Sadiya, it is to our understanding that you did have service issues with your first vehicle, and we agreed to refund your full purchase price toward another car. Unfortunately, there is an issue at highway speeds which we are taking care of. Thank you.

May 20, 2022

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Employee Rating

Teressa Zarour my advisor comprehensively went through the detail of work and took care of it in efficient manner. I appreciate her customer service and attention to details. More

by Naeem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 20, 2022

Mercedes-Benz of Paramus responded

It's such a pleasure to hear that Teressa Zarour was very helpful, and you appreciated the great customer service you received. Thanks for sharing your feedback.

May 18, 2022

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Employee Rating

Everything was well done I still suggest loaners for none Mercedes’ Benz owners if the vehicle will be there longer than a day More

by BIGJSWAGGA1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 18, 2022

Mercedes-Benz of Paramus responded

We're so glad to hear that everything was completed to your satisfaction and we appreciate your advice about loaner cars. Thank you for choosing Mercedes-Benz of Paramus for your service needs.

May 17, 2022

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Employee Rating

They are Always on top of all issues . Great communicators and timely excellent service consistently . More

by gregpavin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 17, 2022

Mercedes-Benz of Paramus responded

We're glad to hear that our team is always on top of all issues, and they are able to communicate well, and provide excellent service.

May 15, 2022

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Employee Rating

All was taken a care of as expected and professionally. They called me as soon as my car was completed. More

by Danaan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 15, 2022

Mercedes-Benz of Paramus responded

We're so glad to know that our team was professional and they followed up with you promptly. Thanks for choosing Mercedes-Benz of Paramus for your service needs.

May 14, 2022

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Employee Rating

fast appointment date - immediately taken care of when I arrived- super friendly and knowledgeable service person - continued by text, email and phone calls from service tech, fast service, car done as pr More

by Nelson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 14, 2022

Mercedes-Benz of Paramus responded

It's so great to hear that you needs were addressed promptly and our service team is super friendly and knowledgeable. Thanks for sharing you kind remarks and thanks for the great recommendation as well.

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