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Teresa Dixon
Teresa Dixon at Norm Reeves Mazda

Teresa Dixon

Service Director

Norm Reeves Mazda

1840 E Airport Freeway
Irving, TX 75062

4.8
25 Reviews
4.8

25 Reviews

Write a Review

25 Reviews of Teresa Dixon

July 15, 2025

Dealership Rating
Employee Rating

The service representatives are always friendly and attentive in keeping me apprised of the progress of the service. I love. It that they wash and vacuum your car after the service. More

by almuncy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela Engel, Bryan Guidry, Salvador Torres, Lyndsay Dooley, Yvette Soto, Salina Torres

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Jul 15, 2025

Norm Reeves Mazda responded

We’re so glad our friendly service and post‑service polish made your day! Nothing beats driving off in a sparkling clean car, and we can’t wait to make yours shine again next time. Thank you!

July 10, 2025

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Employee Rating

The best Mazda dealer in DFW - hands down! Recommend their services to everyone who is looking for the best service in town. More

by portales.nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Salvador Torres

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Jul 11, 2025

Norm Reeves Mazda responded

Thank you for the high praise. We’re honored to be known as the best Mazda dealer in Dallas-Fort Worth and grateful for your recommendation. We look forward to keeping you and your referrals well taken care of.

July 07, 2025

Dealership Rating
Employee Rating

Found Mark (who claims to be an asociate pastor) to be dishonest in dealings. Made a deal with him and he pulled a bait and switch after the fact. More

by Dnewman
Recommend Dealer
No

Other Employees Tagged: Trent Boe, Mark Wimberly, Stephanie Foreman , Todd Counts

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Jul 07, 2025

Norm Reeves Mazda responded

We take these concerns very seriously, as honesty and transparency are some of our core values as a dealership. Please contact our General Manager, Trenton Boe, with more details about what transpired. You can reach him at Trenton.boe@normreeves.com.

Jul 08, 2025

Dnewman responded

Everyone in the "worked with" section of this review knows who I am, how to reach me, and details of my experience to varying degrees. I also left a VM with Trenton over a week ago to which he has not responded. If he didnt get it for whatever reason and wants to reach out thats fine, but if he's just going to waste more of my time please don't. Ive been dealing with this issue regarding damaged trim on a new vehicle purchase for over a month now and am ready to just write it off as a bad experience/lesson learned, and move on. I'm simply providing honest feedback of my experience through reviews before doing so. Thank you..

July 04, 2025

Dealership Rating
Employee Rating

Everything went smoothly and was taken care of as usual! They have a great oil change service contract. More

by sdrodgers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nora Blackmon, Angela Engel

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Jul 07, 2025

Norm Reeves Mazda responded

We love hearing things went smoothly—just the way it should be! Maintenance ought to be easy, and we're glad your oil change earned five stars. See you next time!

June 18, 2025

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Employee Rating

No issues - work done when expected. Love the video recap you always send while looking at vehicle. More

by brendamadison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela Engel, Bryan Guidry, Salvador Torres, Lyndsay Dooley, Yvette Soto, Salina Torres

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Jun 20, 2025

Norm Reeves Mazda responded

It's great to hear you value the video recap, Brenda! Feedback like that helps ensure our customers receive the best possible service. Thanks for trusting our team!

June 13, 2025

Dealership Rating
Employee Rating

I have bought m2 of my Mazdas at this location 10 years apart and had the same sales person on both occasions. So that indicates to me a good place to work and trust in buying from here. More

by phylliscopeland55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Salvador Torres, Lyndsay Dooley

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Jun 13, 2025

Norm Reeves Mazda responded

Talk about longevity! Like our cars, we believe that the strength of our team lies in the cohesiveness we've been able to sustain! Thanks for the review!

June 06, 2025

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Employee Rating

In an emergency they helped me out and got me going. Very nice service department More

by Shearrer.sandra.k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela Engel, Bryan Guidry, Salvador Torres, Lyndsay Dooley, Yvette Soto, Salina Torres

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Jun 09, 2025

Norm Reeves Mazda responded

In a pinch, we’re always here with a wrench and a smile, Sandra! Thanks for trusting us to get you back on the road. Remember, we've got your back!

May 29, 2025

Dealership Rating
Employee Rating

Lindsay was very friendly and helpful. She kept me updated and was very nice. Please thank her, Terri and Josh for me. More

by Shawn H
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angela Engel, Lyndsay Dooley , Josh

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May 30, 2025

Norm Reeves Mazda responded

Woohoo, Shawn! We’ll be sure to give Lindsay, Terri, and Josh a big high-five from you. Thanks for letting us make your day a little brighter!

May 29, 2025

Dealership Rating
Employee Rating

Loved coming here, everyone was welcoming and friendly. I thought the video and guide made by the technician was great! More

by m52g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawnee Ocon, Angela Engel, Bryan Guidry, Salvador Torres, Lyndsay Dooley, Yvette Soto, Salina Torres

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May 30, 2025

Norm Reeves Mazda responded

Yay! So glad you felt at home and enjoyed the technician’s video guide. Swing by when you're ready for the sequel.

May 22, 2025

Dealership Rating
Employee Rating

Even before the dealership was purchased, I enjoyed the level of service. Exceptional personnel and attention to detail. More

by larg1112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Guidry

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May 23, 2025

Norm Reeves Mazda responded

It's always a good day when we hear from a happy customer! Thank you so much for this review, and we'll be here the next time you need us.

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