Terence Brake

I wasn’t the one communicating directly with the dealership, but I’ve watched my fiancée attempt for days to obtain simple documentation and clarification from management. The questions were straig dealership, but I’ve watched my fiancée attempt for days to obtain simple documentation and clarification from management. The questions were straightforward — written proof and explanation regarding aftermarket products we were charged for at purchase. Instead of providing this information clearly, management repeatedly pushed phone calls and avoided addressing the requests in writing. From an outside perspective, this was frustrating to observe. If products are being sold and charged to customers, supporting documentation should be easy to provide. This experience significantly undermined our confidence in the dealership’s transparency and customer communication. We will not be doing business here again. More

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I’m leaving this review after making repeated attempts to resolve concerns directly with dealership management. My fiancé and I traveled nearly 7 hours to purchase a used vehicle from Lithia Toyota of Billi resolve concerns directly with dealership management. My fiancé and I traveled nearly 7 hours to purchase a used vehicle from Lithia Toyota of Billings. While the vehicle itself was acceptable, the post-sale experience and handling of basic questions left a very negative impression. We were charged for aftermarket products (Permaplate and Pulse) that were presented as non-negotiable. After the purchase, I made multiple requests for written documentation and clarification regarding these items — specifically what protections or limitations applied to our vehicle. Rather than receiving direct answers, I was repeatedly told to call and redirected away from providing information in writing. When I continued asking for straightforward documentation, responses became minimal and ultimately stopped. Asking for clear records regarding charges added to a purchase should not be this difficult. The lack of transparency and communication from management was extremely frustrating. Based on this experience, we will not return for future business. More

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I'm trying to see if I can afford to buy a Toyota. Terence Brake was so helpful and patient. I'll definitely come back to see Terence when I'm ready to buy. Terence Brake was so helpful and patient. I'll definitely come back to see Terence when I'm ready to buy. More

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I appreciate the helpful but not pushy assistance I got in selecting a car. Good job! in selecting a car. Good job! More

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When we first went in the first salesman we worked with was terrible and we expected to leave empty handed but then TJ the GOAT was able to step in and make our experience 100x better. was terrible and we expected to leave empty handed but then TJ the GOAT was able to step in and make our experience 100x better. More

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We had a wonderful experience at the Lithia Toyota of Billings. Our salesman TJ Hintz made this process efficient and enjoyable. We felt like TJ really understood what we were looking for as we are about Billings. Our salesman TJ Hintz made this process efficient and enjoyable. We felt like TJ really understood what we were looking for as we are about to become a family of three and didn’t ever make us feel like we were just a paycheck. We look forward to continued business with Lithia Toyota of Billings and our favorite salesman TJ. More

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Bought a Corolla from TJ a few months ago. I came back to get something faster, and he was quick, efficient, and worked with my schedule.10/10 I came back to get something faster, and he was quick, efficient, and worked with my schedule.10/10 More

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TJ was great! Very personable and made the car buying experience much nicer! Thanks TJ, I love my car Very personable and made the car buying experience much nicer! Thanks TJ, I love my car More

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Was impressed at first, but then it all just seemed like a show to make you trust them. Telling you the vehicle has a warranty then saying it doesn’t when they need to sell one and increase commissions. S a show to make you trust them. Telling you the vehicle has a warranty then saying it doesn’t when they need to sell one and increase commissions. Seems like a good staff just unfortunately not the “so great dealership” they tell you they are more like what you expect from a used car salesman. More

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I drove 5 hrs and past 2 other toyota dealers and ot was worth every mile. Best price best trade in worth every mile. Best price best trade in More

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