Tee Amaral

On August 5, 2025 I brought my new vehicle, Dodge Challenger to Elmwood Dodge for an oil change after scheduling an appointment. Upon entering the service area I noticed a female and three service pe Challenger to Elmwood Dodge for an oil change after scheduling an appointment. Upon entering the service area I noticed a female and three service personnel joking around. I only noticed one person in the waiting area, a woman. After my vehicle was allegedly serviced, I received the invoice and paid the cashier inclusive of a 3% credit card fee as she smiled. I placed a carpet over my driver side mat with the Dodge logo to avoid any soiling from the technicians feet. When I received the vehicle back, I noticed the mat I placed in the driver compartment was folded and placed on the passenger side compartment. The Dodge logo was soiled with what appeared to be some type of grease and/or oil. I did not appreciate this fact at all. In addition, the technician was wearing silver chains and was playing my radio and also using the windshield wipers. Secondarily, the technician entered my EVIC changing my park sense rear assist and activating the assist. I have no idea why he was playing with the EVIC nor did I give anyone permission to enter the EVIC. On August 5, 2025 I sent an email to Elmwood Dodge specifically citing what had occurred. I also left two voice mails for the toll free number Elmwood Dodge listed in their email to me. On August 7, 2025 at 10:14 A:M I left Tia a detailed message and for her to return my call. I left a second message to Tia on August 8, 2025 at 10:38 A:M and never heard from her or any from Elmwood Dodge. As to this date of October 10, 2025 I have never heard from Elmwood Dodge either by email or phone. Finally, Elmwood Dodge placed the wrong city and street address on my invoice. I do not wish to deal with ineptness. My vehicle is a Dodge Challenger SXT Plus purchased brand new in 2013 and has only 2275 miles. We shall surely bring this to the attention of our friends and family alike to stay clear of this dealership. We shall never bring any of our vehicles to be serviced at Elmwood Dodge and we shall never purchase anything from them ever. Elmwood Dodge tries to entrap the unsuspecting when in fact their demeanor says enough. We would not at all recommend Elmwood Dodge to any: NONE! * I have enclosed the invoice yet hid our phone number, name, email, and vehicle vin. * All information has been fully documented for future reference. ** I cannot submit the invoice nor pictures! More

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I have been buying my cars at Elmwood Dodge for 20 years I would tell everyone I know to but with them . they have always been good to me and my family and friends I the service department is fantastic gre I would tell everyone I know to but with them . they have always been good to me and my family and friends I the service department is fantastic great environment and always trying to help . More

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Everything‘s been great so far since the purchase of my ram pro master van. The service department has always taken care of me with oil changes and any other things needed. Thanks ram pro master van. The service department has always taken care of me with oil changes and any other things needed. Thanks More

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Awesome dealership and very friendly people. would recommend them to anyone.will use again. Thanks would recommend them to anyone.will use again. Thanks More

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Enjoyed my experience at Elmwood Ram. Vinny was a pleasure to work with. I will definitely return in the future. Vinny was a pleasure to work with. I will definitely return in the future. More

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Great job from start to finish. Fair assessment and trade in deal, right pricing on new vehicle. A plus. Fair assessment and trade in deal, right pricing on new vehicle. A plus. More

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Incredible team. From tip to tail the Elmwood crew took wonderful care of me. I worked mostly with Ron Cadet who heard me out and went above and to make sure findi From tip to tail the Elmwood crew took wonderful care of me. I worked mostly with Ron Cadet who heard me out and went above and to make sure finding and getting the right vehicle went as smooth as possible. If you’re looking for a new or used car I recommend checking this place out. More

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I was going to Elmwood for many years and couldn’t say enough good things about both sales and service. They have been amazing. I moved back to MA a few years ago and tried a local Jeep dealership for ser enough good things about both sales and service. They have been amazing. I moved back to MA a few years ago and tried a local Jeep dealership for service. They tried to lie on what needed to be done and wanted to charge me $10,000 to fix the vehicle! Since I worked so well with Scott in the past, I immediately called him to tell him what happened as he is very familiar with my Jeep. I drove the 40 minutes back to have him take a look and amazingly Elmwood's team had us up and going in no time and repairs were just over $600 for an 13 year old vehicle with multiple issues! Far from the $10k quoted. In the future we plan to drive the 40 minutes to continue getting great service and feeling like a valued customer. Never again will I go to another Jeep dealer. I’ll also do a shout out to Dee-dee and Tee. Over the years they have Aldo worked with me and they are just as amazing. They are all fair, honest and don’t try to sell you on things you don’t need. They treat all customers fairly and with respect. Being a single female, car dealerships can be intimidating and I have experienced folks treating me like I’m just a girl that can be taken advantage of. Scott and team have never once made me feel this way. If I could give him 10 stars I would! More

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From the moment I stepped on the grounds . I was treated with respect. A gentleman Matt whom guided me through the grounds to show me the different options I had for my tastes..to afew men and I was treated with respect. A gentleman Matt whom guided me through the grounds to show me the different options I had for my tastes..to afew men and women that he introduced me to..whom also had guiding words...not once did I feel like a dollar sign ..in which yes I know it's about a sale..but they put that to the side while I was weighing all my options. Then I ended up at the corner lot with James ...after about an hour or more ...and afew ☕️ coffees later ...not only did I leave there with the best vehicle I've ever owed , but also made a group of ...if I my say friends that are still there if I need anything. Anyone looking for their next vehicle owes it to themselves to stop by the family at Elmwood . Thank you Matt.... More

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Great dealership by far the best, great deals and awesome employees all around. If you need see marcio or Ron. employees all around. If you need see marcio or Ron. More

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