Teddy Santoso

If you enjoy being gaslit and man-splained, this is your dealership. For 34k here’s what we got: Purchased a car, it got a flat they couldn’t explain in less than 15 miles. The car was all wheel d your dealership. For 34k here’s what we got: Purchased a car, it got a flat they couldn’t explain in less than 15 miles. The car was all wheel drive so you have to change all 4 tires at once. Their service manager put the tire that went flat back on and said it was “fine”. They begrudgingly agreed to put new tires on and only after I said I’d return the car if they didn’t put new tires on the car. Once we got the new tires, which took them 3 days, in the next 24 hours the check engine light came on and my independent mechanic pulled 3 codes. We had had enough and retuned the car. The crappy service continued. It took them 10 days to return our $15k down payment, even though the check had cleared and was in their account. They absolutely SUCK, except for the finance manager Hannah. She was great. Felt like they didn’t care it was a lemon and potentially unsafe for my family and I. More

Report | Print

We had a great team that was able to get a deal that worked for us. If it wasn't for Art texting me the night before and Kyle calling to comfirm our appointment we probably would have not came out to p worked for us. If it wasn't for Art texting me the night before and Kyle calling to comfirm our appointment we probably would have not came out to purchase a car. We meet with Teddy the Sales Rep and he was great and a very nice person. He knew everything about the vehicle and took us through the entire process of getting the car. Special thanks to Taelor she really knows her job and can work a great deal and Hannah for going above and beyond aswell very sweet ladys. (The Blackwell) More

Report | Print

They are awesome, I scheduled a time to check out a few cars and fell in love with the first one immediately. Teddy was friendly and very helpful! cars and fell in love with the first one immediately. Teddy was friendly and very helpful! More

Report | Print

Very easy and quick to work with. Incredibly friendly, made the car buying experience seamless. Teddy was great throughout everything, very personable Incredibly friendly, made the car buying experience seamless. Teddy was great throughout everything, very personable More

Report | Print

IT WAS A JOY,to have Teddy help me with the purchase of my car, being a person of color he made me feel comfortable, we had a good time while we waited for paperwork, I encourage your company to employ mor my car, being a person of color he made me feel comfortable, we had a good time while we waited for paperwork, I encourage your company to employ more people of different ethnicity, he spoke ❤️ really high of the Company, I enjoyed the experience Thank you More

Report | Print

We had an excellent experience at Groove Ford. Teddy made the buying process so mellow and easy. We planned a full day of test drives all over town but were so comfortable working with Teddy we di Teddy made the buying process so mellow and easy. We planned a full day of test drives all over town but were so comfortable working with Teddy we didn’t need to go anywhere else. We also had several rate quotes going into the dealership but Groove beat them by a mile and really brought our payment down. Teddy even followed up later in the week to make sure we had everything we needed. Thanks Teddy! More

Report | Print

Very professional. someone is out to help within minutes of Arriving to the dealership. Took care of me and my family and will be coming back!! someone is out to help within minutes of Arriving to the dealership. Took care of me and my family and will be coming back!! More

Report | Print

Teddy was GREAT to work with. Very personable and professional. He was even able to help me find a Jeep for my son! Very personable and professional. He was even able to help me find a Jeep for my son! More

Report | Print

Great service, and a very friendly, professional staff. Teddy went out of his way to make me feel comfortable while I made a a big decision. Highly recommend. I love my new used car! Teddy went out of his way to make me feel comfortable while I made a a big decision. Highly recommend. I love my new used car! More

Report | Print

Teddy was great! He really made my car buying experience great. He listened to my wants and needs in a vehicle, and got me safely on the road again. Thanks Teddy!! Th He really made my car buying experience great. He listened to my wants and needs in a vehicle, and got me safely on the road again. Thanks Teddy!! Thanks Groove! I'm so happy with my Edge! More

Report | Print