Teddy Ervin

The personnel and dealer as a whole was prompt, courteous and professional. Thank you all and professional. Thank you all More

by lvberry Verified Customer Verified Customer

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Very good people to work with really tried to help. Thanks Clay Cooey for my new car. Thanks Clay Cooey for my new car. More

by mrbelfrey Verified Customer Verified Customer

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I was told Nissan would be notified of transaction. No draft for vehicle traded in but they did draft. Even I called Nissan, I was told they didn’t see a transaction or payoff. I was then told could ta No draft for vehicle traded in but they did draft. Even I called Nissan, I was told they didn’t see a transaction or payoff. I was then told could take up to 6 weeks for sale to be noted. This means they might draft my account again for the month of November too. More

by armatausa Verified Customer Verified Customer

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The dealership is only after the customer's money, not customer satisfaction, and they never honestly tell me about the car's problems. I have no satisfaction at all and I would not recommend this place t customer satisfaction, and they never honestly tell me about the car's problems. I have no satisfaction at all and I would not recommend this place to anyone. More

by HESSIH839 Verified Customer Verified Customer

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Reggie was really great to work with. Glad we made the trip out to Richardson! Glad we made the trip out to Richardson! More

by MARK.01.ALVAREZ Verified Customer Verified Customer

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Good service and took the time to explain all the details of the purchase and didn’t try to mislead me. of the purchase and didn’t try to mislead me. More

by stuart.schluter Verified Customer Verified Customer

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I recently purchased a vehicle from Courtesy Nissan, and the entire experience was nothing short of exceptional. From the moment I walked in, it felt like I was visiting the good relatives — warm, welcoming the entire experience was nothing short of exceptional. From the moment I walked in, it felt like I was visiting the good relatives — warm, welcoming, and genuinely attentive. Terry Ervin initially greeted me and got the ball rolling, then handed the sales responsibility over to Truen (True) Ebanks, who seamlessly continued the process. True, along with Teddy, went above and beyond to ensure I was comfortable and well-informed every step of the way. They answered all of my questions patiently, listened closely to my needs, and even brought me a fan to keep me cool while we talked through options. I never felt rushed or pressured — just supported by people who truly wanted me to leave with the vehicle that was right for me and my budget. And I did — a beautiful Nissan Rogue Platinum that checks every box. As True handled different parts of the sale, including negotiations and getting the car cleaned and ready, Jolby Butler and Mike White stopped by to keep me company. They brought laughter and good vibes, making the whole process feel more like catching up with family than waiting on a transaction. Gus, who I believe is the General Manager, also came over personally to assist. He made sure I was getting exactly what I wanted, helped finalize pricing, and ensured I received the best deal they could offer. Even though I planned to pay in cash — and he did try to encourage financing — he respected my decision and still treated me with the utmost professionalism and care. Sitting with Gus felt like hashing things out with a big brother who just wanted the best for me. His involvement really underscored how much this dealership values its customers. Rodrigo Ramos later walked me through the payment process, helped with the paperwork, and explained available packages to protect and maintain the longevity of my new Rogue. He made sure I had everything I needed and left with peace of mind. The dealership itself was spotless, and every staff member I interacted with was friendly, professional, and genuinely invested in making the experience a great one. Courtesy Nissan doesn’t just sell vehicles — they offer personalized, human-centered service that’s increasingly rare these days. If you’re shopping for a car and want to be treated with respect, honesty, and warmth, I highly recommend paying them a visit. I left with a great vehicle and an even better experience. More

by cmholland Verified Customer Verified Customer

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Teddy Irvin took lot of times to help me Rodrigo Ramos with the financing was great Jackie especially who invited me to come in Great job! with the financing was great Jackie especially who invited me to come in Great job! More

by sergealtieri1 Verified Customer Verified Customer

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Stop playing games with prices! ! And offer the extra that comes with the sale stop forcing it. ! And offer the extra that comes with the sale stop forcing it. More

by Loscgreer Verified Customer Verified Customer

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If I can give this dealership a 0 I would. have been waiting to post a review!! So, let’s start by saying they were upset because the car was posted at a wrong price. When I came in I told have been waiting to post a review!! So, let’s start by saying they were upset because the car was posted at a wrong price. When I came in I told them about the price and showed them the picture and they essentially honored the price. However they tried to up charge it to make up for loss money by adding the courtesy promise in there. I asked them why do I need this, they said because the price of the car was wrong they wanted to get as much money as they could. I asked them if they could take it off because that’s optional per their website. They told me they couldn’t take it off or I would have to just walk away without the car. Eventually I agreed to keeping the courtesy promise and adding it to my contract. They informed me that the courtesy promise is going to take at least 30 days for activation. However some of the little scuff marks I had on the car would be taken care of through the courtesy promise program that they have. After about 30 days I scheduled an appointment to get my car serviced to get the minor scratches repaired. When I arrived they told me I couldn’t get it serviced because I had to go through the courtesy promise third-party and provided me with a number. I called them and they asked for a contract number. I did not have the contract number on hand so I called courtesy Nissan and asked them to provide me with a contract or contract number. I waited a couple of weeks but I have been asking over and over again to give me a contract number. I’ve sat around and have now waited a couple of months but no response. My husband finally went up there and spoke with representative Jojo who sold us the car and has told us that he would put him in contact with the finance manager, Jose Rubio. My husband left the dealership and emailed Mr. Rubio and Mr. Rubio responded asking if I cancelled the courtesy promise. I asked Mr. Rubio why would I cancel the the contract if I have already paid for it and it’s written in my initial contract that I signed when I was buying the car. I did not receive a response from Mr. Rubio so I emailed him again with the follow up asking for the courtesy contract, no response. At this point JoJo had texted me and said that the contract is good and I should wait a couple of weeks to 30 days for it to be reactivated. I then reached out to the courtesy promise third-party who will repair my repairs and they told me that the contract is still inactive. I then reached out to JoJo and asked him what was going on and he responded with they don’t really tell him much so he does not know what is going on. He then told me he would put me in touch with his manager, so when I called and I talked to his manager specifically Teddy he laughed and hung up the phone twice. I told JoJo that I was getting the runaround and that his manager hung up on me twice. He then told me that he was going to send me the finance manager’s numbers, did not receive those numbers. He then told me that someone would reach out to me, still no one has reached out to me. I then emailed Mr. Rubio to see what is going on for a third time, with no response. It is very unfortunate that a dealership cannot fulfill their requirements even on a legal contract. I informed Mr. Rubio that all of my correspondence to him will be a paper trial leading up to possible legal action against the dealership. I have never been to a dealership that has not been able to fulfill their legal requirements owed to a customer. I’ve never been to a dealership with the amount of incompetent unprofessionals working in such department. I don’t ever post reviews but since they wanted to review so bad here is their review. I would never recommend this to dealership for the simple fact that you may not get what you paid for. I hope this helps somebody in the future. More

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