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Ted Roesner
Ted Roesner at Napleton Chevrolet St. Charles

Ted Roesner

Service Advisor

Napleton Chevrolet St. Charles

2015 E Main St.
St. Charles, IL 60174

4.7
31 Reviews

I started in this business as a junior in high school on a work program in 1977, about the time the metric system was introduced to American cars. That's a few years short of half a century of experience, most of which was as a master technician. I have been a service advisor for several years now. Having a master technician background helps tremendously with guidance for your vehicle's service needs!

4.7

31 Reviews

Write a Review

Dealership Experience

3 yrs, 3 mos

Industry Experience

48 yrs, 5 mos

31 Reviews of Ted Roesner

January 24, 2026

Dealership Rating
Employee Rating

Very nice and clean dealership. Treat customers good. Great location. I’ve bought vehicles from the dealership. Good inventory More

by monteenoch73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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January 06, 2026

Dealership Rating
Employee Rating

The service team at Napleton Chev rolet sprang into action to help me with a last second repair and did a great job for me. More

by clones_liquids_9j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rafael

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Jan 06, 2026

Napleton Chevrolet St. Charles responded

We are grateful for your business and feedback! It means a lot to the team at Napleton Chevrolet St. Charles. We wish you safe travels!

December 31, 2025

Dealership Rating
Employee Rating

Service team is first rate and very trustworthy. I’m confident that they will repair my car promptly. More

by ricky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Briant

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Jan 05, 2026

Napleton Chevrolet St. Charles responded

Ricky, we're glad you feel confident with our service team at Napleton Chevrolet St. Charles! Thank you for sharing your experience.

December 18, 2025

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Employee Rating

Theodore in service department was awesome. Very helpful. Went above and beyond. Couldn’t be better More

by Klimey28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 18, 2025

Napleton Chevrolet St. Charles responded

Thank you so much for leaving Napleton Chevrolet St. Charles a five-star review! We are pleased to hear that Theodor was fantastic!

December 13, 2025

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Best dealer of chevy in chicago land area and sale & services are very excellent place. More

by kyawkhine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocky Sanchez, Bill Briant

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Dec 15, 2025

Napleton Chevrolet St. Charles responded

Thank you for stopping by to leave Napleton Chevrolet St. Charles a wonderful review!

November 22, 2025

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Employee Rating

Thought I had a technical problem with the display, but the technition showed me, and very politely, explained how a power button works. They didnt charge me because apparently the warranty covers my inept More

by thirdover4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Briant

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Nov 24, 2025

Napleton Chevrolet St. Charles responded

Thank you for sharing this wonderful feedback! We’re glad you received such knowledgeable service from our team, and we hope to welcome you back to Napleton Chevrolet St. Charles next time.

November 20, 2025

Dealership Rating
Employee Rating

Unfortunately my tire rotation and tire repair did not go well at all. It took 3 trips to get my tire fixed. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bill Briant

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Nov 20, 2025

Napleton Chevrolet St. Charles responded

Matt, I'm really sorry to hear about the trouble you experienced with your tire repair and rotation. That's certainly not the level of service we aim to provide, and I can understand why you'd be frustrated after three trips. We'd like to learn more about what happened so that we can ensure it doesn't happen again. Please reach out directly to stcharlesfeedback@napleton.autos - Napleton Chevrolet St. Charles

November 14, 2025

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Employee Rating

Great customer service from sales and service department. Came in for first oil Change since purchasing vehicle last December. More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael De Paolo

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Nov 17, 2025

Napleton Chevrolet St. Charles responded

Hi Susan, thank you for choosing Napleton Chevrolet St. Charles and for sharing your support of our team! It means a lot to us and we hope to see you again down the road!

November 11, 2025

Dealership Rating
Employee Rating

Ted was very professional and helpful, it was a seamless service visit. Thank you so much Ted. More

by RH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 12, 2025

Napleton Chevrolet St. Charles responded

Thank you for reviewing Napleton Chevrolet St. Charles! It was so kind of you to share your experience with Ted.

October 22, 2025

Dealership Rating
Employee Rating

Very knowledgeable and friendly staff; good communication; works to find and fix the problem; cost efficient More

by Jarzynski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Briant

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Oct 22, 2025

Napleton Chevrolet St. Charles responded

Your feedback means a lot! Thanks for sharing your experience with our team at Napleton Chevrolet St. Charles. We hope to see you back!

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