Ted Roesner

The best I can describe my experience is with your sales service dept and I deal with Ted because I feel hi is interested in helping me receive the best Napleton has to offer very honest and forthright. Bob service dept and I deal with Ted because I feel hi is interested in helping me receive the best Napleton has to offer very honest and forthright. BobPerri More

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Ted was great and communicated very well on the status of my vehicle and when it would be completed etc. my vehicle and when it would be completed etc. More

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My Chev Bolt was not working. The dealership had a mechanic check over my batteries and found the 12 volt battery was bad. They replaced the battery, which cost me $450.00. Found The dealership had a mechanic check over my batteries and found the 12 volt battery was bad. They replaced the battery, which cost me $450.00. Found that to be lots more then I thought it would be, but my Bolt is back in full running condition. More

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The service department is outstanding, they always go above and beyond to accommodate me. I enjoy scheduling my service calls online and the communication that is received back. above and beyond to accommodate me. I enjoy scheduling my service calls online and the communication that is received back. More

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Ted was thorough and courteous. The service transaction was smooth and timely. Ted kept me informed of what was required for the vehicle the entire time. The service transaction was smooth and timely. Ted kept me informed of what was required for the vehicle the entire time. More

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Ted was great explained everything and was done when promised and exactly as promised truck was even washed thanks Ted promised and exactly as promised truck was even washed thanks Ted More

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Excellent work staff Repair was completed promptly and vehicle was washed after 4 tire replacement vehicle was washed after 4 tire replacement More

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All around great car buying experience. Great service department. I am very pleased with this business. Great service department. I am very pleased with this business. More

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I was very impressed with how efficiently my problem was dealt with. We drove into the service bay at 5:15 on a weekday without an appointment and drive out 30 minutes later a nice loaner car and a service dealt with. We drove into the service bay at 5:15 on a weekday without an appointment and drive out 30 minutes later a nice loaner car and a service order for my car. Really great service! More

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I’m from Alabama visiting my daughter in Geneva and scheduled a service appointment at the closest dealer. I’ve owned Chevrolets for years and the experience at Napleton Chev was the most pleasant ever scheduled a service appointment at the closest dealer. I’ve owned Chevrolets for years and the experience at Napleton Chev was the most pleasant ever. I was greeted by Amanda. She was very polite, positive and asked so many key questions that made me feel that she wanted to be sure I was getting all concerns addressed. My GM points were not working on the site . Another Service writer and the Service Mgr got involved and handled the software issue. I really appreciate the whole experience. Definitely way above any of my local dealers. . Thanks to Amanda and her teams attitude and professionalism , I’ll get my future service done when I visit my daughter. I’ve owned several BMW’s and Mercedes and none of them ever me feel better cared for than these people did. I’m not even a regular customer. I didn’t purchase my Silverado there and received substantial superior treatment. Donald Parton 256-310-0156 donparton11@yahoo.com More

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