Great experience!
Tasha had what I was looking for waiting when we pulled on the lot. She was friendly and very knowledgeable. I got what I wanted at a great price.
Tasha had what I was looking for waiting when we pulled on the lot. She was friendly and very knowledgeable. I got what I wanted at a great price.
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by taylor.wesley100
Verified Customer
Verified Customer
Mar 05, 2026 -
Rivard Royall GMC responded
Thank you for your wonderful review, Taylor! We're thrilled to hear that you had a great experience with Tasha at Rivard-Royall GMC. It's fantastic to know she was able to help you find exactly what you were looking for at a great price. We appreciate your kind words and hope to see you again soon!
Sincerely
The Team at Rivard-Royall GMC
The actual car buying process was quick and easy, it’s
the after that was not acceptable. My wife and I both bought vehicles that day but I did not arrive at the dealership thinking I was going to make a
the after that was not acceptable. My wife and I both bought vehicles that day but I did not arrive at the dealership thinking I was going to make a deal. Although, the price was right and we made a deal, I did not have room in new truck for all my tools and personal items and was told it would be acceptable to return to get my stuff which included a decked tool box, seat covers and console safe, upon arrival to retrieve my stuff, the tool box was already removed, I removed the console safe and the seat covers were removed and no where to be found. No one in the service department could find them and I was told they were thrown away. The next day I contacted the manager and he said they found them. I returned only to find out that not even half was kept and for some reason the rest were thrown away. Mind you, these are $700 seat covers, just thrown away “because they didn’t know” even though I had contacted the sales person and manager letting them know I would be returning to retrieve my personal items. The service manager was unapologetic and offered zero compensation saying there’s nothing he can do. I won’t be doing business with this dealership again.
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by tstorywmfd
Verified Customer
Verified Customer
Feb 06, 2026 -
Rivard Royall GMC responded
Thank you for sharing your experience with us. We understand how frustrating it must be to deal with the loss of your personal items, especially after making a significant purchase at Rivard-Royall GMC. Our team appreciates your feedback regarding the communication issue and the handling of your belongings. We encourage you to reach out directly to our management team to discuss this matter further. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in us.
Sincerely
The Team at Rivard-Royall GMC
Feb 06, 2026 -
tstorywmfd responded
I already did as I was there today getting my vehicle detailed. I was given less than half of the seat cover pieces days prior because they were “found”. which let’s be honest, means nothing without the whole set. I Spoke with sales manager and the service manager who both claimed they “didn’t know they were there, and “didn’t know I was coming to get them” although they knew about the toolbox. I got no where with y’all’s management team and was told there was nothing that could be done. Even had one sales manager state that it didn’t make sense as to why they would throw some away and keep half. And also, I was told that the truck wouldn’t be touched until I came to retrieve my items and was in contact with the dealership prior to coming to get the items. Neither of the managers were of any help, neither owned up to the mistake, or even so much as offered an apology, much less compensation for loss of personal items. It’s unprofessional and ridiculous.
This is the third vehicle I purchased from this location
and they have been great to deal with. Natasha is always willing to go above and beyond to make sure the buying experience is a pleasure. A+
and they have been great to deal with. Natasha is always willing to go above and beyond to make sure the buying experience is a pleasure. A+
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by BOBBYMULLEN
Verified Customer
Verified Customer
Jan 24, 2026 -
Rivard Royall GMC responded
Thank you for your wonderful review, Bobby! We're thrilled to hear that your experiences at Rivard-Royall GMC have been so positive, and it's fantastic to know that Natasha has consistently gone above and beyond for you. We truly appreciate your loyalty and look forward to assisting you again in the future!
Sincerely
The Team at Rivard-Royall GMC
Low pressure, great price, thorough, professional, It was
the most pleasant buying experience I’ve had buying a vehicle.
the most pleasant buying experience I’ve had buying a vehicle.
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by troyrugsucker
Verified Customer
Verified Customer
Jan 02, 2026 -
Rivard Royall GMC responded
Thank you for your feedback, Troy! We’re glad you had such a pleasant experience at Rivard-Royall GMC. We strive to provide a low-pressure environment with great pricing and professionalism, and it's great to know we met your expectations. We look forward to serving you again!
Sincerely
The Team at Rivard-Royall GMC
Good deal great shipping good salesperson The delivery
folks were on time ! They also explained all of the features we were unfamiliar with! More than helpful! Overall great experience!
folks were on time ! They also explained all of the features we were unfamiliar with! More than helpful! Overall great experience!
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by rellington1
Verified Customer
Verified Customer
Jan 01, 2026 -
Rivard Royall GMC responded
Thank you for your review! We appreciate your feedback and are thrilled to hear that you had a great experience with us at Rivard-Royall GMC. It's wonderful to know that our team was helpful and provided you with a thorough explanation of your vehicle's features. We look forward to assisting you again in the future!
Sincerely
The Team at Rivard-Royall GMC
They was prompt and they got me out fast I didn't have to
wait long.
wait long.
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by JEANETTESANDERS89
Verified Customer
Verified Customer
Jan 01, 2026 -
Rivard Royall GMC responded
Thank you for your positive feedback, Jeanette! We're thrilled to hear that you had a prompt experience with us at Rivard-Royall GMC. We strive to make every visit as efficient as possible. We look forward to seeing you again next time!
Sincerely
The Team at Rivard-Royall GMC
Tasha was our salesperson and she was wonderful!
She listened and found us exactly what we wanted. Highly recommend her!
She listened and found us exactly what we wanted. Highly recommend her!
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by G. Willie
Dec 11, 2025 -
Rivard Royall GMC responded
Thank you for your great feedback! We're glad to hear that Tasha provided excellent service and helped you find exactly what you wanted. Your recommendation means a lot to us at Rivard-Royall GMC. We look forward to serving you again in the future!
Sincerely
The Team at Rivard-Royall GMC
Great experience purchasing a truck!
This location was the old Auto Nation. Looks like they are upgrading the facilities and making a commitment to the Memphis market. Thanks to Detas
This location was the old Auto Nation. Looks like they are upgrading the facilities and making a commitment to the Memphis market. Thanks to Detasha and the team for the great service.
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by jpeel1772
Verified Customer
Verified Customer
I inquired about a truck but it was at the dealership in
Tampa. They transferred it for me to Memphis without asking for a commitment to purchase. They gave me a good price over the phone so I purchased. Ea
Tampa. They transferred it for me to Memphis without asking for a commitment to purchase. They gave me a good price over the phone so I purchased. Easy transaction.
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by JONATHAN.T.WELCH
Verified Customer
Verified Customer
Oct 12, 2025 -
Rivard Royall GMC responded
Purchasing a vehicle does not have to be complicated. We appreciate your business!