Tanja Jones

I, Elizabeth Gilliam purchased a 2017 Kia Soul and an extended warranty from this business, and brought my vehicle to them for scheduled maintenance. A week ago I paid for a diagnostic test at the Kia pl extended warranty from this business, and brought my vehicle to them for scheduled maintenance. A week ago I paid for a diagnostic test at the Kia place this business instructed me to, and had to pay for that. The findings were that the engine was consuming excessive oil, or oil was being placed in the wrong area. A few days later, while driving, my vehicle starts driving funny, I pull over, have vehicle towed back to Kia, call selling dealership to inform them. I start warranty claim, Tim Short Mitsubishi just on the 16th of December sent over necessary paperwork to warranty company. The process is at a stand still because in order for Kia to do any repairs, they need to do a combustion cleaning that is $1000, and that is not covered in the extended warranty unless repairs are being done. Technically if Tim Short Mitsubishi was servicing the vehicle and doing the maintenance oil changes, they should rightfully cover the cleaning in order for me to be on the road to having my vehicle fixed, instead of saying it's out of their hands after they were the only ones doing maintenance on my vehicle. This has been a troublesome process with this business. At this point I want to inform people of how this company does business and let people know that the company they're pushing for an extended warranty is very low class, and not worth it. At this point the only resolution is for Tim Short Mitsubishi to cover any necessary testing in order for my vehicle to be repaired, instead of trying to get around it. More

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The dealership is wonderful and so are all of the employees. I was treated very nicely. employees. I was treated very nicely. More

by SOFTBALLAUNT.NW Verified Customer Verified Customer

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These guys are always awesome. Great techs and managers, Honest discussion of issues. They actually care. Lighthearted atmosphere. If I do take my car to the dealer, it is to Tim S Great techs and managers, Honest discussion of issues. They actually care. Lighthearted atmosphere. If I do take my car to the dealer, it is to Tim Short. More

by METALSOFT2011 Verified Customer Verified Customer

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He was very knowledgeable and very friendly. He went above and beyond is job. Very friendly guy with a very great attitude. He is a great addition to the dealership. He went above and beyond is job. Very friendly guy with a very great attitude. He is a great addition to the dealership. More

by DKALBEA Verified Customer Verified Customer

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great to do business with and they have actual nice and affordable and clean vehicles affordable and clean vehicles More

by dangeloblake Verified Customer Verified Customer

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Got me right in every one was nice and took care of my ride out in a hour ride out in a hour More

by STONETRAIN65 Verified Customer Verified Customer

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Best auto experience ever, people were great, service was great, all concerns were addressed and taken care of, I am very happy and will purchase again when needed. great, all concerns were addressed and taken care of, I am very happy and will purchase again when needed. More

by WILLIAMMARTIS013 Verified Customer Verified Customer

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great service excellent people to work with fair and honest will deal with again and again honest will deal with again and again More

by TBREWER6 Verified Customer Verified Customer

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amazing customer service and great prices , will be returning for all of my automotive needs returning for all of my automotive needs More

by johnadams16 Verified Customer Verified Customer

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Quality Cars, lifetime warranties and wonderful people! The Best that Clarksville has to offer all in one place! The Best that Clarksville has to offer all in one place! More

by tayesjoseph Verified Customer Verified Customer

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