Tammy Kopp

We came in to have our vehicle serviced. We explained the issue we were having and it seemed like it was an issue with the recall of the valve. Getting up to highway speed when getting on th We explained the issue we were having and it seemed like it was an issue with the recall of the valve. Getting up to highway speed when getting on the freeway, when pressing on the gas the vehicle doesn't get up to speed it gets stuck trying to even get to 60 and the same with getting past 60. The vehicle also feels like it's running hard and has a vibrational feeling on/under the floorboard and while this issue doesn't happen every time, it does happen multiple times and every day. We explained all of the above to the rep and he said they would run the diagnostic. We waited and then a different rep came and said there wasn't anything showing on the diagnostic test but that a wheel bearing was needed and the vehicle ran fine. We asked where the mechanic drove the vehicle and was told just on some route but not the highway and on the highway, getting on and up to speed, is when the issue happens. The rep said he'd go back and speak to the mechanic, returned, and said the mechanic stands on his word and wouldn't take the vehicle on the freeway. We feel like we wasted $200 (or rather $198) and more specifically for me I liken it to when you go to the doctor because there's an issue but you're told there's nothing wrong or they can't find anything. A diagnostic test isn't absolute and it's possible it won't catch the issue that's happening with the vehicle. and since we're still having the same issue we think this is one of the times the diagnostic didn't catch it. We don't think it would have been the worst thing to actually take the vehicle on the freeway to see what the issue is since it's not an issue driving on the street. Our issue with the wheel bearing which was quoted over $600 is what if that wasn't/isn't the issue and the vehicle would still have the acceleration and vibration issue. But, the mechanic didn't feel the need to do any more than he did. I could have taken our vehicle to a closer dealership, however, for the last 7 years, I chose to come back to Sunnyside an hour away to have it serviced because I purchased it there. I would have recommended the dealership in the past, but now, I'm not so sure. I don't remember the fella that told us what the mechanic said or his/her name either. I'm sure the dealership service department can find out who it is in their system. The only person I have had contact with in the past is Tammy Kopp. I don't remember the others I'm sure I've had contact with but never an issue. More

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They got me in for an appointment fairly quickly. Did good work in a decent time. Did good work in a decent time. More

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I would highly recommend Rick Belsito and Sunnyside Chevrolet. I have leased 2 vehicles in the past and just recently purchased 1. Rick took the time to listen to what I wanted and needed from a vehicl Chevrolet. I have leased 2 vehicles in the past and just recently purchased 1. Rick took the time to listen to what I wanted and needed from a vehicle for my family. Friendly, curtious, honest and patient. His extensive knowledge of financing and leasing options was crucial for helping me get the right vehicle that I could afford. Never felt pressured, or rushed. He took time to make sure I understood all my options and was comfortable through the car buying process. Even after my transaction was complete he has been available to answer my questions. Truly a high level of customer service and I am so greatful. Sunnyside is really a fantastic dealership and has a welcoming sales and service department. The sales and service areas are clean and comfortable. I would also highly recommend their service department for maintenance. They are competent and knowledgeable and the pricing is reasonable. I went to them for any maintenance I needed with my last 2 vehicles and will continue to do so for my newest purchase. More

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Sunnyside is a great place for all of your vehicle needs including the purchase, service, body shop and parts. They really know how to do business and take care of their customers including the purchase, service, body shop and parts. They really know how to do business and take care of their customers More

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Sunnyside Chevrolet Elyria is the best dealer I have ever worked with. They have helped me in dealing with car purchases and repairs. They have earned my utmost trust and respect. Ashley Uszak was very h worked with. They have helped me in dealing with car purchases and repairs. They have earned my utmost trust and respect. Ashley Uszak was very helpful and professional in assisting me with my latest purchase. She really seemed to care about me and my family. She made me feel valued. More

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Took my 2014 impala in to have the sunshade replaced do to it ripping. I paid over $2100 for them to repair, went to pick it up and it wasn’t working correctly so left it for them to fix it correctly. Went to it ripping. I paid over $2100 for them to repair, went to pick it up and it wasn’t working correctly so left it for them to fix it correctly. Went and picked it up and took it to the car wash and now the sunroof is leaking. So I called them had to take the car back and the part they replaced is broken so now they have to get another part and replace it. Well this all started in June it is now November and they still haven’t fixed it. I have called and left Tammy the service sales woman I worked with and she doesn’t even return my call. So I reached out to the Manager, at first he didn’t return my call, so then I called and left a message that if I didn’t hear from someone that I would have to take further steps to get something done, he finally called me back. This is 11/4 and it still isn’t fixed. Can’t drive it in the rain because of the leak. And the guy that did the work didn’t even clean the door jams that he got all dirty from getting in and out of the vehicle. I came to Sunnyside because I wasn’t happy with slimans service department, well now it looks like I may have to find another service department to go to. More

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Denise Gurnack went above and beyond to get me my 2023 Chevy Colorado. She was awesome to work with! Chevy Colorado. She was awesome to work with! More

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I am a repeat customer and have always enjoyed the experience Sunnyside has provided. Denise Gurnack was sensational during the leasing procedure. experience Sunnyside has provided. Denise Gurnack was sensational during the leasing procedure. More

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I had a great time getting a good deal and a nice car! I was on my way to Sunnyside's service department to get an estimate on what it was going to take to keep my 2006 Malibu Maxx on the road. Out of curi I was on my way to Sunnyside's service department to get an estimate on what it was going to take to keep my 2006 Malibu Maxx on the road. Out of curiosity I decided to take a look at the cars on the lot. As I was thinking about the pros and cons of trading in my 2006, I met Denise. She showed me a couple of options to consider. There was no pressure, only suggestions and the consideration to allow me to think things through. I didn't even test drive a car on the initial visit. She called to offer me the opportunity for a test drive. Her personable, but not over-friendly or pushy, approach to the invitation made me feel comfortable. I took her up on the offer and I now own a low-mileage, like new 2019! She's good at her job! More

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Sunnyside Chevrolet has been my dealership and service center for years. I could not be happier with their service. Tammy Kopp and the entire staff are fantastic. I would recommend this dealership to anyo center for years. I could not be happier with their service. Tammy Kopp and the entire staff are fantastic. I would recommend this dealership to anyone. More

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