TONI LYNN WYMAN

Service Rep Patrick was quick to tell me I’m out of warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do warranty and I have to pay for diagnostic but mentioned they noticed it might be my battery. Instead of checking the battery first he was going to do the diagnostic but luckily I told him not to do the diagnostic first and he told me he check and see if it wasn’t too late if the guys had already done the diagnostic first. Then they held me for two hours just to tell me it was just a battery even after I received the video and that I owed 475 if I wanted a new battery when I explained that I could not afford that and asked for the information to purchase a battery somewhere else, he said he wasn’t able to get any information from the tech or from looking at the battery to help me.. if that was not enough, he proceeded to take my key from the driver and not give me my key back, saying he wanted to test my car to see if it started up. He never asked me my permission. I told him to give me my keys, and that I was able and capable of checking if my car started for myself. Afterwards, I called the general manager of VW at Morgan auto Works and left a message and he never returned my call. My family, my friends, and I have all been long time customers of Reeves, but now that I see that Morgan is not a reputable and honest group I will no longer be coming to Morgan More

by Hennie Moss Verified Customer Verified Customer

Report | Print

Excellent service. Will use again. The service writer did an excellent job and they washed my dirty car Will use again. The service writer did an excellent job and they washed my dirty car More

by chib.uwalaka Verified Customer Verified Customer

Report | Print

From the salesperson to the service team, Volkswagen of North Tampa has been my best experience. Many smiles to find, friendly interactions during service visits, and customer satisfaction at the highest l North Tampa has been my best experience. Many smiles to find, friendly interactions during service visits, and customer satisfaction at the highest levels. More

by mikar01 Verified Customer Verified Customer

Report | Print

Anita Kennedy and service quickly checked me in, and started the service of my car. started the service of my car. More

by mikar01 Verified Customer Verified Customer

Report | Print

Excellent customer service from start to finish. Check in was fast and easy. Staff was friendly and knowledgeable. Check in was fast and easy. Staff was friendly and knowledgeable. More

by timka323 Verified Customer Verified Customer

Report | Print

Dustin is always professional and courteous while providing excellent customer service. He keeps me informed of my cars need during all of my service visits providing excellent customer service. He keeps me informed of my cars need during all of my service visits More

by M10ESTEVEZ Verified Customer Verified Customer

Report | Print

Anita was a huge help with getting my car fixed and back to me in a timely manner. She was very communicative and honest about all the work my car needed. to me in a timely manner. She was very communicative and honest about all the work my car needed. More

by stellpflugmatt Verified Customer Verified Customer

Report | Print

The work was done on a timely basis, despite having to order the parts from out of state. My service advisor, Anita Kennedy was very friendly and helpful. She helped me take advantage of all of the coupon order the parts from out of state. My service advisor, Anita Kennedy was very friendly and helpful. She helped me take advantage of all of the coupons I brought in. More

by jjerome10 Verified Customer Verified Customer

Report | Print

I've been a customer for way over a decade. Every employee I have had an encounter with has been excellent, from sales, finance, and service. Dustin was outstanding Every employee I have had an encounter with has been excellent, from sales, finance, and service. Dustin was outstanding More

by rsugar1 Verified Customer Verified Customer

Report | Print

Pleasant service experience. Wish it was closer to my home location in Fort Myers. Long ride to reach dealership. Wish it was closer to my home location in Fort Myers. Long ride to reach dealership. More

by YELLOWDUCK1391 Verified Customer Verified Customer

Report | Print