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TJ Telesco
TJ Telesco at BMW of Darien
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TJ Telesco

Service Advisor

BMW of Darien

140 Ledge Rd
Darien, CT 06820

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4.7
71 Reviews
4.7

71 Reviews

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71 Reviews of TJ Telesco

December 03, 2024

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Employee Rating

Service staff is knowledgeable. Prices are exorbitant. $800.00 for a new battery? And I don’t need 15 words… More

by paulchennessy
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Zarembski

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Dec 09, 2024

BMW of Darien responded

Paul, thank you for your feedback. While we're glad to hear our staff was knowledgeable, we understand your concern about pricing and appreciate the input. If you'd like to discuss this further or have any questions, please feel free to reach out. Thank you, Trevor Martin - Service Manager - 203-662-2027

November 12, 2024

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Great service. Nice people. They handled everything efficiently and in a timely manner. I was very pleased. More

by marjogold
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jaime Gonzalez

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Nov 13, 2024

BMW of Darien responded

Thank you for sharing your positive experience with us at BMW of Darien! We're delighted to hear that our team provided efficient and timely service. We appreciate your support and look forward to serving you again in the future!

November 07, 2024

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Perfect service as usual. My service advisor, TJ, was excellent at addressing any questions I had. I’ve been going to this dealership since 2011 and will continue to do so. More

by LeifW
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Recommend Dealer
Yes
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Nov 08, 2024

BMW of Darien responded

Thank you for your continued trust in BMW of Darien! We're delighted to hear that TJ provided excellent service and addressed all your questions. Looking forward to seeing you again soon!

October 22, 2024

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Very thorough and pleasant people at front desk . However I requested a free appraisal and it has been 24 hours with no response so have to mark down a star. More

by Rstrue123
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Service Time
Service Communication
Recommend Dealer
Yes
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Oct 25, 2024

BMW of Darien responded

Thank you for your feedback! We're glad to hear our front desk team made a positive impression, but we're sorry about the delay with your appraisal at BMW of Darien. We'll look into this to ensure someone reaches out to you soon, but in case we have trouble locating your contact information, please also reach out to me directly. Best, Trevor Martin - Service Manager - 203-662-2027

October 15, 2024

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Employee Rating

They were extremely helpful regarding the option to get a ride back and forth to my home as I couldn’t wait for a loaner car and my husband is unable to drive anymore. Also car running great with new front More

by faithalaie
Recommend Dealer
Yes
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Oct 16, 2024

BMW of Darien responded

We're delighted to hear that our team at BMW of Darien could assist with your transportation needs and get your car running smoothly. Thank you for sharing this positive experience, and we're here if you need anything else!

October 10, 2024

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The service was done professionally and quickly. Had a new SUV rental to accommodate me. Very pleased as usual with the service provided at this location and especially with Trevor Martin the Manage More

by Mahvash Mirzai
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Trevor Martin, Jaime Gonzalez

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Oct 10, 2024

BMW of Darien responded

Mahvash, we're delighted to hear that Trevor and the BMW of Darien team provided you with professional service and a convenient rental. Thank you for your continued trust in us!

October 10, 2024

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They were very thorough and honest about what I needed to be done and suggested different options More

by Ptel54
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Martin

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Oct 11, 2024

BMW of Darien responded

We love seeing 5-star reviews. Thanks!

September 13, 2024

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Easy to get an appointment. The team was very crisp ... no wait when I got there. Explained the services that needed to be performed and the cost. Arranged a reid home for me More

by cemanion
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Service Communication
Recommend Dealer
Yes
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Sep 16, 2024

BMW of Darien responded

Thank you for sharing your experience! We're glad to hear that our team at BMW of Darien provided efficient service and clear communication. We appreciate your support and look forward to serving you again!

September 12, 2024

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Service was excellent, TJ kept me well informed of work being done, loaner car provided More

by RAB
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 12, 2024

BMW of Darien responded

Thanks a bunch from the BMW of Darien Team! We are happy to hear that TJ was informative and ensured you were accommodated with a loaner!

September 12, 2024

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Nice, friendly, and professional! My service advisor explained exactly what needed to be done. Thank you! More

by Rmarber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 13, 2024

BMW of Darien responded

We're glad to hear you had a positive experience with our team at BMW of Darien. Thanks for the kind words!

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