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TJ Stream
TJ Stream at Larry H. Miller Chrysler Jeep Dodge Ram Surprise
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TJ Stream

Service Advisor

Larry H. Miller Chrysler Jeep Dodge Ram Surprise

13165 North Autoshow Ave.
Surprise, AZ 85388

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4.7
156 Reviews
4.7

156 Reviews

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156 Reviews of TJ Stream

November 20, 2024

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Employee Rating

Invoice stated about my concern of a noise on front end. Tech stated that the upper control arm is bad and rubber is torn. I was never told this. on the tech notes it says I declined repair. BULL I was neve More

by DiamondX
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Recommend Dealer
No
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Nov 21, 2024

Larry H. Miller Chrysler Jeep Dodge Ram Surprise responded

Hello, we are truly sorry to hear about the issues you encountered during your service appointment. This is certainly not the standard we strive for. We will go over this review with our service staff and management team so that we can learn from it and get better. We will be reaching out shortly so we can discuss with you and hopefully provide a better end result to your experience with us. Thank you and have a great day!

Nov 30, 2024

DiamondX responded

You stated I would be hearing from you soon. 8 days ago. I took car in for the primary problem of the clunk on the left side. Tech stated the control arm is bad and the bushing is torn. Then it was printed that " I DECLINE REPAIR" I never did. I was told it was OK and not to worry. Second - the stop/start was working fine, but now is not working. Third - The left head light is not working. it was when I entered the shop for service. You did change out the motor mounts that went bad in under 30,000 miles. You did a wheel alignment, but I question that also, for the fact, the left tire hangs out of center as the right one. It tilts out ward at the top. If I am to pay another deductible for these repairs, I might as well go to a service much closer. I bought this car here and thought that the service here would be trusted. I do not think I should pay ANOTHER deductible. But expected all work to be completed and no new problems in only a couple days out of shop. Please respond soon, as I have new tires and would hate to see one used up because of your alignment.

Nov 30, 2024

DiamondX responded

11/30/24 - Also as of today, the replaced water pump is leaking again. Batting 1000 on this service ! What do you want me to do? UPDATE 12/6/24 "" They asked me to return. 1. Replaced water pump again. 2. Replaced upper control arm. 3. Wheel alignment. 4. Replaced both batteries. 5. Honored warranty deductible I had paid last month, so that was great ! TJ did a fine job filling all my concerns. Back up to the normal of ***** stars,

Dec 08, 2024

DiamondX responded

UPDATE 12/6/24 "" They asked me to return. 1. Replaced water pump again. 2. Replaced upper control arm. 3. Wheel alignment. 4. Replaced both batteries. 5. Honored warranty deductible I had paid last month, so that was great ! TJ did a fine job filling all my concerns. Back up to the normal of ***** stars,

October 06, 2024

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Great service and support. TJ and the staff were great, efficient and my car was done timely. More

by E049418
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Recommend Dealer
Yes
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October 06, 2024

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I have serviced 2 Ram 1500s at this dealer over the last several years and they have always been exceptional! More

by TAZ
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Yes
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October 05, 2024

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Easy to schedule the appointment. Clean environment. Bathrooms clean. TJ is awesome and very helpful. Everyone is friendly More

by Nifer3
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Recommend Dealer
Yes
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October 02, 2024

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My truck is not running anymore after receiving my oil change I had to drop it off Because my truck was no longer running More

by crabappel13
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Recommend Dealer
No

Other Employees Tagged: Sean Clarke , Tom Rodriguez

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October 02, 2024

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Every time I take my truck in I get good service My questions are answered More

by Brandy Tucker
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Recommend Dealer
Yes

Other Employees Tagged: Sean Clarke , Tom Rodriguez

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September 30, 2024

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Very professional and courteous staff. They worked very hard to satisfy our needs. They were quick to complete the work. More

by ben0522palo
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Recommend Dealer
Yes

Other Employees Tagged: Sean Clarke , Tom Rodriguez

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September 28, 2024

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TJ is always great at communicating the status of repairs and is patient in answering any questions I have about the process. More

by Steve T
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Yes
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September 25, 2024

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TJ was awesome. I wasn’t happy that I got the truck back covered in water spots after spending over 2 hours detailing it Sunday. Truck was spotless when I dropped it More

by Alglenn
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Recommend Dealer
Yes
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September 23, 2024

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Friendly and helpful bought my Gladiator 2023 and absolutely love it! Serviced my Jeep 2 days ago with excellent customer service. More

by Raydee2020
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Recommend Dealer
Yes

Other Employees Tagged: Sean Clarke , Kyle Kreuziger, Tom Rodriguez

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