TJ Pardue

THEY LIED AND SAID THINGS WERE WRONG THAT WERE NOT. THEY STOLE OUT OF MY VEHICLE. THEY DO NOT DO THE WORK THEY ARE SUPPOSED TO DO. IF YOU CALL AND TRY TO COMPLAIN THEY WILL PUT YOU ON ETERNAL HOLD AND THEY STOLE OUT OF MY VEHICLE. THEY DO NOT DO THE WORK THEY ARE SUPPOSED TO DO. IF YOU CALL AND TRY TO COMPLAIN THEY WILL PUT YOU ON ETERNAL HOLD AND NOT COME BACK. By far the worst dealership I have ever seen. If you bought here due to the lifetime powertrain warranty they will not honor it since the buy out. Even when they were miracle, the head of customer relations told me they would do everything in their power to get out of honoring it. Be sure to take anything out of your car when dropped off for service as they will steal from you like they did to me the very first time I took it in for service. If you have something repaired by them IMMEDIATELY take it to another mechanic to be sure they actually did the work. They were supposed to fix a problem that was on both sides of the vehicle but only fixed one side. They also called telling me I needed things done that were not needed for another 25000 miles per the ford manual. I was told WE Auto bought them out so I will be calling them, ford corporate and a lawyer. PLEASE do yourself a favor and go somewhere else. They are liars, cheats and downright the worst dealership I have ever had the displeasure of dealing with. More

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Stephanie in the service dept greeted me when I pulled in. Got the maintenance done on my car very quick. Highly recommend. in. Got the maintenance done on my car very quick. Highly recommend. More

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Jessica and her team did a fantastic job! They even delivered my truck once they completed the job! Duane and Chris were very professional! Great experience!! They even delivered my truck once they completed the job! Duane and Chris were very professional! Great experience!! More

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Jessica was very helpful and professional . She gets 5 stars from me in all areas She gets 5 stars from me in all areas More

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Friendly, knowledgeable, professional people who don’t waste your time. The service department is the best Ford Service department in all of Davidson, Sumner, and Wilson Counies. waste your time. The service department is the best Ford Service department in all of Davidson, Sumner, and Wilson Counies. More

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He was polite and professional. He did the walk around with care and advised me where the waiting area was located. He let me know that he would come and get me when the car was rea He did the walk around with care and advised me where the waiting area was located. He let me know that he would come and get me when the car was ready More

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The Service Dept has been very thorough as well as kind to me over the years to me over the years More

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Staff was pleasant but did not complete the job I went in for and took much longer than anticipated. I waited three hours for an oil change. for and took much longer than anticipated. I waited three hours for an oil change. More

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Friendly greeting, prompt response, excellent customer service, technician cares about the cleanliness with seat covers and updates on the progress. service, technician cares about the cleanliness with seat covers and updates on the progress. More

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Always a great experience with Stephanie of Gallatin Ford when I take my vehicle to be serviced when I take my vehicle to be serviced More

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