TEDDY HEFLIN

I found the whole dealership sketchy. Eugene told us the original payment would be between 700-800 dollars a month with 5k down. Me and my mom explained to him the max I can do is 600 a m Eugene told us the original payment would be between 700-800 dollars a month with 5k down. Me and my mom explained to him the max I can do is 600 a month and 1.5k down or I wouldn’t get the car since I had a 2020 Vera with no issues and a car payment of 395 with 32 months left to go. He then said that he could do the 600 a month car payment with my max put down of 1,500 and that everything was approved with out the mention of tax exclusion. Then before we got pulled back to the financing office my credit karma informed me there was a hard pull on my credit so my mom then asked again if my 600 dollar a month car payment was approved with the 1.5k down and he said yes while other sales men and finance people said congrats on the new car. Eugene and another salesman then helped me set up the my Nissan app for the Nissan Altima I got. With all this I assumed I already had the car since it was my first ever car I was buying. Once I got in there the finance person told me that after taxes ( was never told the taxes where taken out and my mom has never bought a car where the taxes where not included) and warrantees it would be 705 for 75 months but I could put another 4.5k down to cover my taxes to get back to my 600 a month payment. So I told him I didn’t have that 4.5k and confusingly said ok to the payments since they made it seem like I already got the car. Then once I sign all the paper work which took forever since the financing guy kept making phone calls to people that had nothing to do with me buying the car. I got the keys and Eugene said that I would have to come back to the dealership to get help setting up the Bluetooth and a free gift and that you guys would call me to schedule a day since my schedule is so busy. Then After 5 days of waiting I just felt like that was yet another lie y’all told me. Only after writing a bad review did I get help from Michelle who helped me a lot and was the only one giving me a positive experience. She explained that no one told her she needed to call me and gave me several gifts to make up for all the trouble. I do really love my car and it is everything I needed I just felt the dealership as a whole could have been more honest. More

by KDENNING6867 Verified Customer Verified Customer

Helpful 0

Report | Print

A pleasant experience with the entire staff. I would recommend this dealership to all. Thank you I would recommend this dealership to all. Thank you More

by kennethrizzo Verified Customer Verified Customer

Helpful 0

Report | Print

This was a very easy and smooth transaction. Teddy Heflin was easy to deal with and made purchasing a vehicle very easy. Teddy Heflin was easy to deal with and made purchasing a vehicle very easy. More

by jackharari Verified Customer Verified Customer

Helpful 0

Report | Print

Worst Nissan dealership I have ever been to in my 38 years of being a Nissan customer They are greedy rip off snakes! I would not recommend this dealership to anyone! years of being a Nissan customer They are greedy rip off snakes! I would not recommend this dealership to anyone! More

Helpful 1

Report | Print

A great car buying experience, staff was very professional and friendly. I felt like they had my best interest in mind throughout the entire process. professional and friendly. I felt like they had my best interest in mind throughout the entire process. More

by EBRENDA123 Verified Customer Verified Customer

Helpful 0

Report | Print

All the guys were so nice and helpful Bill our salesman listened to what we needed and helped to get finance dept was awesome Thank-you for a great experience listened to what we needed and helped to get finance dept was awesome Thank-you for a great experience More

by Donna 2016 Verified Customer Verified Customer

Helpful 0

Report | Print

Had a great experience at Sutherlin Nissan! Teddy was great!! Very happy with my Nissan Rouge :) Teddy was great!! Very happy with my Nissan Rouge :) More

by JEZ11902 Verified Customer Verified Customer

Helpful 0

Report | Print

I was comfortable through the entire process. I had an opportunity to drive the car of my interest. There was no intense sales pressure. My questions were answered, we agreed on the price and the I had an opportunity to drive the car of my interest. There was no intense sales pressure. My questions were answered, we agreed on the price and the interest rate. It was a pleasant experience. I would recommend the dealership to friends and family. I worked with Teddy H. He was an excellent sales representative. More

by ritzcsp Verified Customer Verified Customer

Helpful 0

Report | Print

Pure rip off. Dont send your grandma there. Countless ridiculous fees. They keep a straight face and act they are looking out for you. Dont send your grandma there. Countless ridiculous fees. They keep a straight face and act they are looking out for you. More

Helpful 0

Report | Print

Great place for service. Everyone exceptional. Fast courteous service with great prices Will recommend this dealer to everyone Everyone exceptional. Fast courteous service with great prices Will recommend this dealer to everyone More

by saml Verified Customer Verified Customer

Helpful 0

Report | Print