Suzi Cronin

Slow service. I was told an hour for standard oil change which took 2. Called multiple times to check in as I was waiting nearby. I called & was transferred & disc I was told an hour for standard oil change which took 2. Called multiple times to check in as I was waiting nearby. I called & was transferred & disconnected 3x before I decided to just show up. Setting expectations ahead of time is immensely important. If I would have been told a 20 minute oil change would take 3 hours i could have planned for that. Realistic expectations were not offered as I was told 1 hour. This is now the 3rd time for my maintenance oil change on my new car purchased there. If this continues I will buy next car elsewhere More

by j_bell43 Verified Customer Verified Customer

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I can't rate it higher than fair. I arrived 15 mins before my appointment. Service on my car didn't begin for one full hour. I was there 2hrs for an oil change, complimentary servic I arrived 15 mins before my appointment. Service on my car didn't begin for one full hour. I was there 2hrs for an oil change, complimentary servicing provided with the purchase of my car. All the staff was very pleasant. More

by jas037ellis Verified Customer Verified Customer

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Very professional business. Only issue: vending machines empty. Having alternate waiting rooms is very good as some of us need to sequester to phone/work. Only issue: vending machines empty. Having alternate waiting rooms is very good as some of us need to sequester to phone/work. More

by jandcbraden Verified Customer Verified Customer

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Very pleasant to deal with Susie is amazing also Robin and Brenda in the parts department know there stuff. and Brenda in the parts department know there stuff. More

by Chucksters73 Verified Customer Verified Customer

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Very grateful for the wonderful experience in having my dream car Buick. With the zero interest and lifetime free oil change is the best offer we ever had. dream car Buick. With the zero interest and lifetime free oil change is the best offer we ever had. More

by leonibelle501 Verified Customer Verified Customer

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My service advisor for my last couple of visits was very pleasant to deal with. In don’t remember her name . pleasant to deal with. In don’t remember her name . More

by crash0811 Verified Customer Verified Customer

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I had a set appointment for some recall issues. All issues were resolved in a timely and business like manner. Hooray for Gilchrist GMC! All issues were resolved in a timely and business like manner. Hooray for Gilchrist GMC! More

by robertgeppert Verified Customer Verified Customer

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Honest & reliable. Told me my brakes did not need replacement yet.Reputable company. Thank you. Told me my brakes did not need replacement yet.Reputable company. Thank you. More

by pinky99 Verified Customer Verified Customer

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Service department was great, as they kept me informed through the process. Would highly recommend.. through the process. Would highly recommend.. More

by danielramirez19 Verified Customer Verified Customer

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Very kind check in friendly and helpful Suzi was extra helpful. Picking up the car was also pleasant. Didn't get her name helpful. Picking up the car was also pleasant. Didn't get her name More

by kellienie1979 Verified Customer Verified Customer

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