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Susie Scadden
Refer Me
91 Reviews
Susie has been with us since 2006, who calls Hallsville, TX her hometown. Susie has been married to her husband for 31 years, and together they have a 26 year old son. As a family, they enjoy competing in RC Racing and going to NASCAR events all over the country. Susie loves to read, and loves animals even more (especially cats)! Her favorite vehicle is the Chevy Equinox because it's not too big & it's not too small! Susie is multi-talented and is willing to go beyond the call of duty. Her creative problem solving approach and winning attitude, coupled with her outstanding customer service, make her an invaluable asset to our company. In addition to her Chief Financial Officer duties, she also handles all of our MIS systems, technology issues and "Continuous Improvement" programs to help us provide better solutions!
Read moreDealership Experience
20 yrs
Industry Experience
20 yrs
Languages Spoken
English
91 Reviews
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91 Reviews of Susie Scadden
February 27, 2025
Took too long to make a deal. After the purchase of a pre owned they promised my daughter a early delivery but it was after 5pm., plus the car was not detailed on the inside as pr After the purchase of a pre owned they promised my daughter a early delivery but it was after 5pm., plus the car was not detailed on the inside as promised and no one is taking her calls. More
by tlwalla2
Verified CustomerOther Employees Tagged: Faye Hinds, Amber Klinefelter, Michael Scott, Nathan McClain, Brandon Jefferson
February 15, 2025
Worst dealer I've ever been to in my entire life. Horrible management, good staff. Horrible management, good staff. More
by Nunyabiz
Other Employees Tagged: Faye Hinds, Lisa Bryant, Brycen Rachell, Amber Klinefelter, Michael Scott, Nathan McClain , Troy Ansley, Kaylon 5 star
January 26, 2025
Fast and efficient. Comfortable and hospitable place to wait for oil change. Will be back Comfortable and hospitable place to wait for oil change. Will be back More
by dlkp0927
Other Employees Tagged: Faye Hinds, Lisa Bryant, Amber Klinefelter, Michael Scott, Nathan McClain , Troy Ansley, Kaylon
January 11, 2025
Friendly, knowledgeable and caring dealership. I was there priority while purchasing my new automobile . Service department excellent as well I was there priority while purchasing my new automobile . Service department excellent as well More
by dlkp0927
Other Employees Tagged: Faye Hinds, Nathan McClain
December 30, 2024
Went there to get horn fixed, inspection, and oil change. Had an appointment. 12/11/2024 5 hours, and $263.59 I was told it was fixed and ready to go. Horn did work when I left. This is not my daily change. Had an appointment. 12/11/2024 5 hours, and $263.59 I was told it was fixed and ready to go. Horn did work when I left. This is not my daily driver. 12/21/2024 drove it to Longview and noticed the horn no longer worked. Contacted Faye Hinds my "service relation manager" when I got home via email. She responded on 12/23/2024 stating she had given my information to her manager. Here it is 12/30/2024 and I have not heard back from her "manager" I gave this group a 1 star because I could not give a lower rating. If you want a good over priced screwing this is the place for you. If you want good honest service I strongly recommend you go elsewhere. Sincerely Charles Caldwell Gilmer Texas. More
by chuck caldwell
Other Employees Tagged: Faye Hinds, Amber Klinefelter, Michael Scott, Nathan McClain , Buzzy "service advisor "
October 25, 2024
Was a great exsperience and will defiantly do business with them again.Very professional and prompt! with them again.Very professional and prompt! More
by rmcd726
Other Employees Tagged: Faye Hinds, Brycen Rachell, Amber Klinefelter, Michael Scott, Nathan McClain , Mariela Hernandez
September 08, 2024
Awesome service. Always great!! Fast, efficient and staff are great. Check them out if you need service!!! Always great!! Fast, efficient and staff are great. Check them out if you need service!!! More
by Jgregory
Other Employees Tagged: Faye Hinds, Lisa Bryant, Amber Klinefelter, Michael Scott , Joel Freijo, Mariela Hernandez
August 27, 2024
I scheduled maintenance for my truck 1 week prior to bringing it in. I was promised everything would be completed in 1 day. At 4pm, I called for an update since no one bothered to call me. I was infor bringing it in. I was promised everything would be completed in 1 day. At 4pm, I called for an update since no one bothered to call me. I was informed only 1 thing was completed in that time. This is the second time I was lied to regarding completion of service work. To top this off, after asking for the service manager to call me, I have yet to have ANYONE contact me. It would seem that no one at Bill Dickason understands customer service. SHAME ON ALL MANAGERS AT THAT LOCATION!!! More
by mfinityac
Other Employees Tagged: Faye Hinds, Lisa Bryant, Amber Klinefelter, Michael Scott , Mariela Hernandez, Chris Williams
July 21, 2024
It was GREAT ! They made it so easy & fast. Adrian has the experience & cares, HE'S THE REAL DEAL!! He introduced me to a vehicle that I wasn't sure I wanted. Bu They made it so easy & fast. Adrian has the experience & cares, HE'S THE REAL DEAL!! He introduced me to a vehicle that I wasn't sure I wanted. But after the test drive & showing me all the extras, I knew I wanted it!He had the whole experience very comfortable & he wanted to be sure this was the one for me & my needs. I don't do pressure & there was none. We have always purchased & serviced our vehicles at Bill Dickason Chevy. It's simple, they care. Michael in Finance, made no demands to buy any extras during the signing. Although we did take the Axiom plan because of the value & the cost. Love my new Equinox, thanks Adrian & the entire team on a job well done!!! More
by jdhinds159
Other Employees Tagged: Adrian Cortes, Tim Lumpkin, Amber Klinefelter, Michael Scott
