Susanna Yim
Susanna Yim at Norm Reeves Honda Superstore Cerritos

Susanna Yim

6 Years Honda Platinum Internet Sales Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

4.9
982 Reviews

Enjoy assisting the customers to drive off our dealership with the big smiles in a new or preowned vehicle they were dreaming for. 😊

4.9

982 Reviews

Write a Review

Dealership Experience

13 yrs, 4 mos

Industry Experience

18 yrs, 4 mos

Languages Spoken

English English

Korean Korean

982 Reviews of Susanna Yim

December 28, 2025

Dealership Rating
Employee Rating

Susanna was so fast and diligent in getting back to me when I was looking for a new 2026 Honda CRV. It was my first time buying a new car, I got the exact color and interior I wanted for a great price. Sh More

by ElAk02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 29, 2025

Norm Reeves Honda Superstore Cerritos responded

Your car-buying journey sounds like a perfectly planned debut, and Susanna was right there as the calm director behind the scenes. From tracking down your exact color to answering every question, she made sure your first new-car experience felt confident and exciting. We love knowing you drove off feeling comfortable and cared for.

December 23, 2025

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Great customer service. Great vehicle price. Professional and very friendly Would definitely recommend Susanna Yim. More

by Joelavalos2008
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 24, 2025

Norm Reeves Honda Superstore Cerritos responded

It sounds like everything lined up just right. Susanna brings care and confidence to every interaction, and we are glad it showed. We appreciate you taking the time to share.

December 22, 2025

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Very helpful and knowledgeable getting the best payment possible Have leased 2 cars and purchased 1 i would recommend to anyone More

by maylenrangel
Recommend Dealer
Yes

Other Employees Tagged: Susanna Yim

Dec 22, 2025

maylenrangel responded

Absolutely I have recommended family and friends

December 17, 2025

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Susanna Yim is excellent! She made puchasing a new car super easy and stress free. She is very courteous, professional, and knowledgeable. Susanna sets the bar for what a grea More

by thfshman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 17, 2025

Norm Reeves Honda Superstore Cerritos responded

If gold stars were handed out daily, Susanna would be running out of space to display them. ⭐ She has a gift for making the car-buying process feel easy, comfortable, and genuinely enjoyable. We love hearing how her professionalism and knowledge set the bar high. Thank you for the recommendation and for sharing such kind words.

December 13, 2025

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Susan was very helpful and knowledgeable and helped us get the best deal for our new car i recommend her for your future car purchasing More

by Ell0n3ly0n3
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Dec 15, 2025

Norm Reeves Honda Superstore Cerritos responded

We love a recommendation that comes with a smile. Susan will be thrilled to hear she helped you get the best deal, and we’re excited for all your future adventures in your new car. Enjoy!

December 13, 2025

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Very courteous very mindful of time very helpful as well this is our 3rd time coming back from Blythe and will be back in the future love doing business here especially with Susanna she’s very nice and help More

by maylenrangel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 15, 2025

Norm Reeves Honda Superstore Cerritos responded

Coming back feels like visiting family, and we’re glad you do! Susanna will be happy that her care and friendliness made each visit memorable. Thanks for trusting us again and again!

Dec 22, 2025

maylenrangel responded

Best experience great service and everyone very friendly and courteous

December 08, 2025

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Susanna Yim was excellent. Very courteous, and professional. Helped me and my mom find the exact car eventhough it took much of her time. Great service from beginning until the More

by Minagc72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 08, 2025

Norm Reeves Honda Superstore Cerritos responded

We’re smiling, picturing Susanna guiding you and your mom through the search until the perfect match appeared. She puts a lot of heart into moments like these, and your review really shows it. Thanks for letting us be part of your day.

December 06, 2025

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Susanna is truly an exceptional person. I asked countless questions about the 2026 Honda CR-V EX, and she patiently answered every single one with kindness and professionalism. She also gav More

by mohshinsung
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes
Dec 08, 2025

Norm Reeves Honda Superstore Cerritos responded

Your review makes it sound like Susanna became a walking CR-V encyclopedia just for you, and we love that. The fact that she answered every question and brought you the best price is the perfect combo. Thanks for recommending her with so much confidence.

December 06, 2025

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Susanna was amazing! She took the time to understand what I needed, answered all my questions, and never made me feel pressured. More

by joh17095
Recommend Dealer
Yes

Other Employees Tagged: Susanna Yim

Dec 08, 2025

Norm Reeves Honda Superstore Cerritos responded

Your review feels like watching Susanna pull the perfect car-buying experience out of a hat: thoughtful listening, clear answers, zero pressure. We’re so glad the whole moment felt comfortable. Thanks for letting us know she made the day special.

December 05, 2025

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I had a good experience thank you would come back again to this dealership ! Great opportunity More

by tripham0279
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 08, 2025

Norm Reeves Honda Superstore Cerritos responded

We love the energy in your note: short, cheerful, and full of appreciation. We’re glad your experience felt worthwhile, and we’ll be ready to welcome you back anytime. Thanks for the kind words.

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