Susan Ward | Page 8

I’m happy to write this review because my experience with The BMW Store was truly outstanding. Even more impressive was my sales associate, Matt Swartz. Living about 214 miles away, I was initially hesita The BMW Store was truly outstanding. Even more impressive was my sales associate, Matt Swartz. Living about 214 miles away, I was initially hesitant about purchasing a vehicle without seeing it in person—especially since I was particular about the color. I was looking for a maroon shade, not a bright red, and Matt went above and beyond to give me peace of mind. He thoughtfully parked the vehicle next to a true “red” BMW and sent me photos so I could clearly see the difference. That level of attention to detail meant a lot. Matt was knowledgeable, kind, and incredibly patient throughout the entire process. Thanks to him, the purchase was seamless from start to finish. Everyone I interacted with at the dealership was friendly and professional. I would absolutely recommend The BMW Store—and especially Matt Swartz—for anyone considering a BMW. They made what could have been a stressful, long-distance purchase into an enjoyable and confident experience. More

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This was a super smooth and fairly quick experience from the initial placing of my special order X1, obtaining a value on my trade, followed by pickup of my vehicle in the timeframe stated. I will return to the initial placing of my special order X1, obtaining a value on my trade, followed by pickup of my vehicle in the timeframe stated. I will return to the BMW Store if/when I am ready for a 4th! Also special thanks to Susan for the time spent with me going over all of the new bells and whistles my new vehicle offers. This is my third BMW, and it never disappoints! More

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Paul was extremely knowledgeable, patient and accommodating during the sales process. I felt comfortable with my decisions and I never felt pressured. Susan guided me through the technology and d accommodating during the sales process. I felt comfortable with my decisions and I never felt pressured. Susan guided me through the technology and digital features of the car. She also was extremely knowledgeable and patient. More

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Paul and Susan did a wonderful job quickly getting me into an updated car! Thanks! into an updated car! Thanks! More

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The BMW Store is very impressive: clean, up to date, and welcoming. My salesperson, Mat Swartz, was very professional, considerate, and easy to deal with. I am very happy with my buying experiences at The B welcoming. My salesperson, Mat Swartz, was very professional, considerate, and easy to deal with. I am very happy with my buying experiences at The BMW Store! More

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Paul, Eric, and Susan always do a great job. It was another smooth and stress free transaction. Thanks to the BMW Team! It was another smooth and stress free transaction. Thanks to the BMW Team! More

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Emily Blose was easy to deal with . . . no pressure yet provided the best deal in town. Proactive with keeping me informed on the status of my built-to-order car, and very responsive wh . . no pressure yet provided the best deal in town. Proactive with keeping me informed on the status of my built-to-order car, and very responsive whenever I reached out. Susan Ward was on top of her game as a BMW Genius and responded immediately to any inquiries. More

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We worked with Jonathan Kumar who was extremely helpful in explaining the different EV models. And Susan helped us understand the technology once we purchased the car. Both are easy and fun to work with an in explaining the different EV models. And Susan helped us understand the technology once we purchased the car. Both are easy and fun to work with and we love the car! More

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From my initial contact on line to my final purchase day I was treated with utmost professionalism and respect. Paul had our test vehicles out and ready for our test drive day and answered all our questions I was treated with utmost professionalism and respect. Paul had our test vehicles out and ready for our test drive day and answered all our questions. Absolutely a different and positive experience after test driving vehicles from other dealerships no pressure just assistance from Paul. When we worked the deal there were no surprises and no pressure with gimmick add on’s like other manufacturers. Our trade in value was very fair. We special ordered our vehicle which took less than 30 days to receive. On the day of delivery our BMW was inside the show room waiting and Susan took her time setting up the car for the technical features. She was great at demonstrating the features of our new BMW. Eric in finance had all our paperwork ready by the time we finished the demonstration. Again no surprises and no pressure during signing. The deal we agreed on was exactly what was presented. Overall great experience! More

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I have purchased multiple cars from Paul at the BMW Store. He always does a fantastic job taking care of me and the service at the dealership is outstanding! Store. He always does a fantastic job taking care of me and the service at the dealership is outstanding! More

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