Susan Ward | Page 63

Great experience The staff was prompt, knowledgeable and helpful. This dealership has a great variety of inventory to choose from and the staff is top notch. While we The staff was prompt, knowledgeable and helpful. This dealership has a great variety of inventory to choose from and the staff is top notch. While we were not planning on buying a car the day we stopped in the The BMW Store, our salesperson, Brian DiPaolo, was so informative on our test drive that we bought the vehicle on the spot! Thanks, Brian and team! More

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Well organized from park to drive. We were looking at a used 540 and saw the new 2017 540i x-drive M Package on the show room floor. Tim began to show my wife and me the car and it sold We were looking at a used 540 and saw the new 2017 540i x-drive M Package on the show room floor. Tim began to show my wife and me the car and it sold itself. (Obviously it's BMW, although Tim helped with a lot of info on the new tech, we already own a 2008 528i) Tim Morrison took us through the sales process and was very well informed about the car and it's specs. I think I've found a good salesman for life. We were greeted at the door and helped as soon as we showed up, very comfortable, with no pressure, and Tim is a super likable guy so he fits well with the brand. All in all a great experience. Will definitely use them again!!! More

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Great experience! I had a wonderful experience recently purchasing my first BMW! Tom Wellbaum and the whole team were wonderful to deal with, they made the whole car b I had a wonderful experience recently purchasing my first BMW! Tom Wellbaum and the whole team were wonderful to deal with, they made the whole car buying process very easy without any pressure. Thanks to Tom and the team- I LOVE MY X3! More

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perfect! all was handled wonderfully! staff friendly, knowledgeable , and efficient. love the new BMW timeliness in getting vehicle not so timely though all was handled wonderfully! staff friendly, knowledgeable , and efficient. love the new BMW timeliness in getting vehicle not so timely though all in all , great ! More

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Great Service from Brian DiPaolo Brian DiPaolo went above and beyond to make sure my needs were met. He kept me in the loop regarding the delivery date and was very obliging. Susan Brian DiPaolo went above and beyond to make sure my needs were met. He kept me in the loop regarding the delivery date and was very obliging. Susan Ward was also very helpful. More

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Memorable Customer Experience Brian DiPaolo and the rest of the team at the BMW Store were very easy and helpful to work with. Brian answered all of my questions respectfully and I Brian DiPaolo and the rest of the team at the BMW Store were very easy and helpful to work with. Brian answered all of my questions respectfully and I never felt pressured into making a decision. The whole process was painless and I left very satisfied with my buying experience. I would definitely recommend this dealership! More

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Excellent experience from start to finish My purchase experience working with Brian and Rick was excellent. I ordered a car, which I had never done before, and they were very helpful in expla My purchase experience working with Brian and Rick was excellent. I ordered a car, which I had never done before, and they were very helpful in explaining the process, assisting with feature selection, and updating me along the way. Each person with whom I interacted was extremely pleasant and eager to assist. The BMW Store team went out of their way to ensure my car was perfect when it arrived. The delivery experience was fantastic. From Brian's presentation of my car, to Susan's care in explaining all the features and teaching me the system. I couldn't imagine a better car buying experience. More

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Great Dealership, Great Service, Great Car I walked into the BMW store just over two weeks interested in a pre-owned BMW X3. I met Tim Morrison who listened patiently to what I was looking for I walked into the BMW store just over two weeks interested in a pre-owned BMW X3. I met Tim Morrison who listened patiently to what I was looking for and my needs. Tim was truly OUTSTANDING, in that their was no salesmanship and his #1 goal was to ensure he understood what I wanted and had a great experience. Within 48 hours he found exactly what I was looking for and we were able to quickly get to a great and fair price on the pre-owned X3 and my trade in. There was no hassle and fuss, and Tim went the extra mile to ensure I was 150% a happy customer. I love my BMW X3, and working with the BMW Store and Tim reset my car buying expectations. I even stopped by one week later and Susan was ready to help with any questions on the technology or capabilities of the X3. Everytime I walk into the dealership I feel like a valued customer. I am now a BMW convert for life. More

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Excellent experience The BMW Store is a well run organization with quality personnel. They have an excellent facility and do not use high pressure sales tactics. My firs The BMW Store is a well run organization with quality personnel. They have an excellent facility and do not use high pressure sales tactics. My first visit was in October just to get a feel for the different models BMW offered. A second visit in November to drive a 430 to see how I liked it. A third visit in December where I told them I was not going to spend time negotiating I just wanted their best offer and that's exactly what they provided. I highly recommend visiting the BMW Store if you are interested in a BMW. Even if your not, BMW's selection of vehicles is worth seeing. More

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Helpful & patient I knew in the spring that I was going to buy another BMW but wasn't in a hurry to get it done. I told Tim I would be back and I would contact him whe I knew in the spring that I was going to buy another BMW but wasn't in a hurry to get it done. I told Tim I would be back and I would contact him when I knew what I wanted. He didn't pressure me & when I came back, he helped me get the car with all the features that I wanted. I just picked it up last week & I love it! More

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