Susan Ward | Page 51

X5 purchase experience BMW probably manufactures the best automobile in the world. However, the reason I continue to return to BMW is Paul Kolleck. Paul is very professional BMW probably manufactures the best automobile in the world. However, the reason I continue to return to BMW is Paul Kolleck. Paul is very professional, knowledgeable and seems to know exactly what I am looking for in a vehicle. He is a great asset to The BMW Store. More

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Easy going and friendly. Paul Kolleck is a very knowledgeable, and helpful salesperson, friendly and easy to talk to about what we were looking to buy. He got us into the car Paul Kolleck is a very knowledgeable, and helpful salesperson, friendly and easy to talk to about what we were looking to buy. He got us into the car that was the best fit for us. Susan Ward was a wonderful help in getting us familiar with how to best utilize all the new features of our car. Thank-you both Paul and Susan. More

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Excellent Professional Service Dean Stathes is the most knowledgeable and professional salesman I have ever worked with when buying a car. Dean helped me build my car customized to Dean Stathes is the most knowledgeable and professional salesman I have ever worked with when buying a car. Dean helped me build my car customized to what features were important to me. The end result was my best BMW ever. Susan Ward really knows her stuff when explaining all the high tech features and is happy to help any time. Ric Koresky made a special effort to thank me for my purchase and seemed genuinely grateful for my loyalty to the BMW Store and did not forget my face after the sale. I love BMWs and stop by frequently to see new cars and features and are always welcomed by the entire BWW Store crew. Best Dealership!! More

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True Professional! I emailed my Build Code to 4 dealerships and ask for an initial quote. Dean replied quickly with a professional tone and competitive pricing. We work I emailed my Build Code to 4 dealerships and ask for an initial quote. Dean replied quickly with a professional tone and competitive pricing. We worked out details via email so when I stopped in to order the process was quick and seamless. In person, I found Dean friendly and enjoyable to chat with. The delivery process at The BMW Store was the best I’ve ever experienced. It was thorough yet not too time consuming and no annoying high pressure finance manager at the end. Well Done BMW Store! More

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Easiest car buying experience ever I drove over 300 miles from Nashville to The BMW Store to get my M3 and after the experience I’d drive double that to work with Dean and the crew agai I drove over 300 miles from Nashville to The BMW Store to get my M3 and after the experience I’d drive double that to work with Dean and the crew again. Literally two emails and a phone call was all that was needed to get my dream car. On top of that I drove up that same day to get my car and the team had it waiting on me in pristine condition. Within an hour I was through finance , set up in the car by Susan, and out enjoying my M3. BMW is lucky to have a dealership and associates like Dean and Susan in their organization. The BMW store has earned a customer for life. More

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Easy, pleasant buying experience Excellent experience. Getting a new car is fun, shopping for one is generally not. Working with Paul was a breath of fresh air. He was knowledgeabl Excellent experience. Getting a new car is fun, shopping for one is generally not. Working with Paul was a breath of fresh air. He was knowledgeable and professional, but managed to interject some fun into the process. He guided, but didn't pressure, and suggested features he thought I would use. Conversely, he steered me away from other features he thought I wouldn't find necessary. The absence of up selling was what sold me. Would definitely recommend the BMW Store and Paul Kolleck. Also want to mention Susan Ward who explained the options in succinct but clear fashion and Eric Fender who got us through the paperwork quickly and easily. More

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Outstanding customer service with X7 purchase Paul Kolleck, Susan Ward, and Eric Fender provided us truly outstanding customer service with our purchase of a new BMW X7. Paul helped us with our tr Paul Kolleck, Susan Ward, and Eric Fender provided us truly outstanding customer service with our purchase of a new BMW X7. Paul helped us with our trade and answered all of our questions about the many options available on the new car. We came from out of state to deal with Paul again based on prior experience with him. He and his team go above and beyond to make things work for the customer and to make the buying experience special, exciting and memorable. Once we arrived to pick up the new car, Susan fully explained and demonstrated all of the options and capabilities of the car and answered all of our many questions. Eric helped us with the purchase paper work, explained all of the details, provided us excellent choices, and answered all of our questions. This dealership is welcoming and very pleasant to deal with. As repeat customers we highly recommend them! More

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A painless buying experience The BMW Store is a beautiful and welcoming facility making it a comfortable shopping experience. Paul Kolleck did a great job of telling us about the The BMW Store is a beautiful and welcoming facility making it a comfortable shopping experience. Paul Kolleck did a great job of telling us about the new X7 and putting us with experts who knew the car inside and out. We made a number of changes regarding pickup and Paul always responded quickly to accommodate us. We look forward to working with The BMW Store in the future. More

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Great experience with Paul Kolleck and Susan Ward! I love BMW because Paul Kolleck showed me what a BMW can do and is. I am forever in appreciation of his ability to help me self discover what I did no I love BMW because Paul Kolleck showed me what a BMW can do and is. I am forever in appreciation of his ability to help me self discover what I did not know I needed! I love my custom built X5 M sports package with amazing options, trims and accessories. I almost purchased another car but Paul helped show the light and I couldn't be happier. Also shout out to Susan Ward who provides excellence with the onboard training of all the bells and whistles on my fine new vehicle. What an amazing car and an amazing team. Great customer service and professionalism. Thank you!! Cheers! New BMW gal for life. I will recommend you to all my friends! More

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Jeff Capano 2019 X7 This is my 4th BMW from Paul K. Each time I go to him to go through everything prior to purchase / order he always goes out of his way to get all of This is my 4th BMW from Paul K. Each time I go to him to go through everything prior to purchase / order he always goes out of his way to get all of the answers needed. I will continue to go to Paul at the BMW Store in Cincinnati. There is never any run around like at the other dealership in Cincinnati BMW North. More

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