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Susan Roush

Overview Reviews (174) Inventory (156)

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Susan Roush

Service Advisor

Spitzer Ford Dubois, LLC

3007 Blinker Pkwy
Du Bois, PA 15801

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4.8

174 Reviews

Overview Reviews (174) Inventory (156)

4.8

174 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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174 Reviews of Susan Roush

July 05, 2025

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Employee Rating

Friendly staff. Nice to see video of the truck inspection. Need donuts with coffee lol! Nice to see video of the truck inspection. Need donuts with coffee lol! More

by FCA1231

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 05, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spitzer Ford Dubois, LLC. We look forward to having you as one of our valued customers for many more years to come!

July 05, 2025

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Employee Rating

Everything was excellent with my service visit. They started on time of my appointment and completed the work efficiently They started on time of my appointment and completed the work efficiently More

by dennisblakley

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 05, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 01, 2025

Dealership Rating

Employee Rating

Absolutely outstanding service department. They treated me like family even though I hadn’t purchased my truck there. I will definitely be back ! They treated me like family even though I hadn’t purchased my truck there. I will definitely be back ! More

by jayson_bish

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gary Gallaher, Kenneth Crana Jr., Robin Curry, Lauren Dietz, Ashley O'Ryan

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Jul 01, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Ford Dubois, LLC.

July 01, 2025

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Employee Rating

Professional and courteous. On time and fairly quick service. A video was also sent checking tires and brakes. On time and fairly quick service. A video was also sent checking tires and brakes. More

by Jshilala

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 02, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you! Susan and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Ford Dubois, LLC.

June 30, 2025

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Employee Rating

They did what needed to be done, it was done in a reasonable amount of time, they have a comfortable area where I can plug in my laptop and do work reasonable amount of time, they have a comfortable area where I can plug in my laptop and do work More

by Bob B

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 30, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Ford Dubois, LLC.

June 30, 2025

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Employee Rating

Good service reps both cars and truck depts had numerous recall visit always treated great recall visit always treated great More

by noebrink

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gary Gallaher

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Jun 30, 2025 -

Spitzer Ford Dubois, LLC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Ford Dubois, LLC!

June 29, 2025

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Employee Rating

Very helpful with an emergency situation at the end of the day. Got me in and taken care of. the day. Got me in and taken care of. More

by Jacobmcneish

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 29, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 26, 2025

Dealership Rating

Employee Rating

Treated me great, got me in in a hurry took a look at the problem. We're all good moving forward. problem. We're all good moving forward. More

by Sam Strano

Verified Customer

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kenneth Crana Jr.

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Jun 26, 2025 -

Spitzer Ford Dubois, LLC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Ford Dubois, LLC, we look forward to having you as a valued customer for many years to come!

June 25, 2025

Dealership Rating

Employee Rating

The service was easy to schedule online and pick up and delivery was super convenient. Great place to have your vehicle serviced. delivery was super convenient. Great place to have your vehicle serviced. More

by Mike

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kenneth Crana Jr. , Issac Gallagher

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Jun 25, 2025 -

Spitzer Ford Dubois, LLC responded

Thanks for sharing about your experience with Spitzer Ford Dubois, LLC. We appreciate your business and hope to see you again soon!

June 19, 2025

Dealership Rating

Employee Rating

Fantastic service department, fantastic all around. I will always use them for any service and will always buy my vehicles from them. I will always use them for any service and will always buy my vehicles from them. More

by MISMITH1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 19, 2025 -

Spitzer Ford Dubois, LLC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Ford Dubois, LLC!

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