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Susan Roush

Overview Reviews (144) Inventory (178)

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Susan Roush

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Susan Roush

Service Advisor

Spitzer Ford Dubois, LLC

3007 Blinker Pkwy
Du Bois, PA 15801

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4.8

144 Reviews

Overview Reviews (144) Inventory (178)

4.8

144 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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144 Reviews of Susan Roush

March 25, 2025

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Employee Rating

They were kind and courteous, work performed was done well...vehicle was repaired on time...very happy with the experience well...vehicle was repaired on time...very happy with the experience More

by randy.divins

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Wade Lobbestael, Mitch Canby, Gary Gallaher

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Mar 25, 2025 -

Spitzer Ford Dubois, LLC responded

Randy, thank you for sharing your positive experience with us. Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

March 25, 2025

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It was easy and convenient ,service was great! Everything explained in detail. Service was great!! Everything explained in detail. Service was great!! More

by LEXLTHR

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 25, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you for your wonderful review! We are glad that our team was both helpful and informative. We wish you safe travels and we hope to see you again the next time you are in need of automotive service.

March 22, 2025

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Employee Rating

Everyone in service is awesome, and they always treat me well when my Jeep needs anything :) well when my Jeep needs anything :) More

by gardenofivy31

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kenneth Crana Jr., Ashley O'Ryan , Isaac Gallaher

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Mar 24, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you for your wonderful review! Providing top-notch service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your Jeep's needs in any way possible. Take care!

March 22, 2025

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Employee Rating

The services manager was very Ignorant and has an attitude. So We took the truck to a different ford And they didn't flush itdealership And they diagnostic and the truck Needs a new motor. There wa attitude. So We took the truck to a different ford And they didn't flush itdealership And they diagnostic and the truck Needs a new motor. There was anna freezing the oil. And they asked my husband if Flush it and my husband said yes Of course if there's anna freeze in the oil. And they didn't fashion More

by TRICIAWRIGHT00

Verified Customer

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Mar 25, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 16, 2025

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Employee Rating

All good, took care of me in a timely manner and were very polite . Nice job very polite . Nice job More

by dennisblakley

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Gary Gallaher

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Mar 17, 2025 -

Spitzer Ford Dubois, LLC responded

Dennis, Thanks for sharing your thoughts about your experience with Spitzer Ford Dubois, LLC. We appreciate your business and hope to see you again soon!

March 15, 2025

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They always squeeze me in withing days of calling, and they do a good job! they do a good job! More

by teddy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mitch Canby, Kenneth Crana Jr.

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Mar 17, 2025 -

Spitzer Ford Dubois, LLC responded

Teddy, Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 14, 2025

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Employee Rating

They were very thorough and advised me of any problems. Isaac was very nice to work with. Isaac was very nice to work with. More

by Pat

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brad Giraud , Isaac

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Mar 17, 2025 -

Spitzer Ford Dubois, LLC responded

Pat, We are very happy to hear Brad, Susan, and Isaac provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 11, 2025

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Employee Rating

They had called and made the arrangements for the service work and scheduled it quickly. Work was completed fast and service was great work and scheduled it quickly. Work was completed fast and service was great More

by dandmhaag

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kenneth Crana Jr.

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Mar 12, 2025 -

Spitzer Ford Dubois, LLC responded

We are very happy to hear Kenneth, Susan, and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 10, 2025

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Employee Rating

It was good except you never knowledge that I have premium care unless I tell you! premium care unless I tell you! More

by LOUPACHETTI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 11, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Lou, feel free to contact us at your convenience.

March 07, 2025

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Employee Rating

Got to the appointment early, Service dept said it would be an hour. They were done in 45 mins.. Nice. No drama, no excuses. be an hour. They were done in 45 mins.. Nice. No drama, no excuses. More

by 30810x

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kenneth Crana Jr.

Report | Print

Mar 07, 2025 -

Spitzer Ford Dubois, LLC responded

Thank you for sharing your positive experience with us. We are happy to hear that our team got your automotive needs efficiently taken care of. It is our pleasure to serve you. Safe travels!

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