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Susan Roush
Susan Roush at Spitzer Ford Dubois, LLC
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Susan Roush

Service Advisor

Spitzer Ford Dubois, LLC

3007 Blinker Pkwy
Du Bois, PA 15801

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4.8
122 Reviews
4.8

122 Reviews

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122 Reviews of Susan Roush

January 28, 2025

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Employee Rating

Took my pickup up to get it looked at because of the doors freezing on it they tore it apart and fixed it the correct way and I'm very happy with the results. More

by Logan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley O'Ryan

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Jan 28, 2025

Spitzer Ford Dubois, LLC responded

Logan, We are delighted to hear Susan, Ashley, and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 27, 2025

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Employee Rating

The price wasn't what they quoted me when I ordered the part it was supposed to be $325.00 and ended up being $401.00 plus tax and labor at $460.00 More

by RMORRIS0039
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Jan 28, 2025

Spitzer Ford Dubois, LLC responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon, Safe travels!

January 24, 2025

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Employee Rating

I was a walk in. They got me in and out in about an hour. Great customer service! More

by hgillung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Gallaher, Kenneth Crana Jr., Robin Curry, Lauren Ball, Ashley O'Ryan

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Jan 26, 2025

Spitzer Ford Dubois, LLC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Ford Dubois, LLC to be a positive one. Please don't hesitate to reach out if you need anything else.

January 19, 2025

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Employee Rating

Dealer is close to my home. Service appointments are always on days i need. Sevice dept has greatly improved. More

by danno604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wade Lobbestael, Mitch Canby, Kenneth Crana Jr., Ashley O'Ryan , Morgan lingle, brian sachs

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Jan 20, 2025

Spitzer Ford Dubois, LLC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 17, 2025

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Employee Rating

Friendly, always there to answer your questions, always seem to know exactly what the problem is. More

by Tbumbarger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tammy McAllister, Brian Shaffer, Wade Lobbestael, Mitch Canby, Gary Gallaher, Kenneth Crana Jr., Robin Curry, Lauren Ball, Ashley O'Ryan

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Jan 17, 2025

Spitzer Ford Dubois, LLC responded

Thanks for sharing about your experience with Spitzer Ford Dubois, LLC. We appreciate your business and hope to see you again soon!

January 15, 2025

Dealership Rating
Employee Rating

They were very helpful and were able to get me in same day for service! More

by EHORNER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 15, 2025

Spitzer Ford Dubois, LLC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 10, 2025

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Employee Rating

Came out of work and had a nail in my tire, drove to the dealership and they took my Bronco right in More

by tmschunk
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2025

Spitzer Ford Dubois, LLC responded

We are very happy to hear Susan provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 10, 2025

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Employee Rating

Friendly staff. Able to get a quick appointment. Issue seems to be resolved. Thank you. More

by hgillung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Gallaher, Kenneth Crana Jr., Robin Curry, Lauren Ball, Ashley O'Ryan

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Jan 12, 2025

Spitzer Ford Dubois, LLC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Ford Dubois, LLC.

January 09, 2025

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Employee Rating

They did a good job on my vehicle. Keep me in the loop with my vehicle More

by chuckles1554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2025

Spitzer Ford Dubois, LLC responded

Thank you so much for your excellent review! We are so glad that Susan had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Ford Dubois, LLC to be a positive one. Please don't hesitate to reach out if you need anything else.

January 06, 2025

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Employee Rating

First time using Ford dealership since recently bought used F150. Had new set of tires mounted and balanced. Thanks for taking care of this job for me. More

by jeff.fischer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ashley O'Ryan

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Jan 06, 2025

Spitzer Ford Dubois, LLC responded

Thank you for taking the time to share your thoughts on working with our team, Jeff. We're glad to hear we delivered such a great experience!

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