Susan Pozniak

I recently had the pleasure of purchasing a car with the help of Lance, and I can genuinely say it was one of the best car-buying experiences I've ever had. From the moment I walked into the dealership, Lan help of Lance, and I can genuinely say it was one of the best car-buying experiences I've ever had. From the moment I walked into the dealership, Lance's friendly demeanor put me at ease. He greeted me with a warm smile and made me feel welcome, which is something that can really set the tone for the entire experience. What stood out most about Lance was his extensive knowledge of the cars on the lot. He was not only familiar with the specifications and features of each vehicle, but he also took the time to understand my individual needs and preferences. Rather than simply pushing sales pitches, he asked thoughtful questions that helped me articulate what I was looking for. This personalized approach made all the difference, as I felt like I was being guided by someone who truly cared about finding the right match rather than just making a sale. Lance was also incredibly informative, providing clear and detailed explanations of the vehicles I was interested in, as well as insights about their performance, safety ratings, and resale value. He took time to compare different models and explained the pros and cons of each without any pressure. I appreciated his honesty; he never made me feel rushed or overwhelmed, which can often happen during the car-buying process. Communication was another area where Lance excelled. He maintained an open dialogue throughout the entire process, eagerly answering any questions I had and ensuring I felt informed every step of the way. His approachable nature made it easy to communicate, making me feel comfortable voicing any concerns or doubts I might have had. In summary, my experience with Lance as my car salesman was nothing short of exceptional. His knowledge, friendliness, and informative style made the car-buying process enjoyable and stress-free. I walked away not only with a fantastic new vehicle but also with the feeling that I had made a well-informed decision. I highly recommend seeking out Lance if you’re in the market for a car – he is a true asset to the dealership! More

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My experience is with the used car department so to sum it up - Straight forward used car dealer. I went in, test drove. Looked up the car and told them where I wanted to be at. Weren’t too far apart. We it up - Straight forward used car dealer. I went in, test drove. Looked up the car and told them where I wanted to be at. Weren’t too far apart. We met at my target and we went to get paperwork. No games were played. They didn’t require me to finances as they knew I was a cash buyer. It was price plus doc and tax title and license. Super clean transaction. The car was a 8 year old high mileage m4, not exactly flying off the shelf but it was perfect for me as I self maintain my cars and I know the bmw stack fairly well. For them. It was a trade in and they didn’t know much about it. They just wanted it off their books. In the end both sides were happy. I got a car in a condition I was comfortable with and they got their target margin of 8-10%. Ultimately I appreciate the straightforward candidness and no games were played. More

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Nice! Got greeted in a nice way. "Good afternoon" How may I help you. Thats what counts for me. Got greeted in a nice way. "Good afternoon" How may I help you. Thats what counts for me. More

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This was our first time at Mueller Woodfield Acura and we had a great experience. John was awesome to work with. had a great experience. John was awesome to work with. More

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What a wonderful experience Muller’s Acura put together for me and my wife! It felt like I wasn’t even at a car dealership, and the key was Lance! From start to finish transparency and kindness are what le for me and my wife! It felt like I wasn’t even at a car dealership, and the key was Lance! From start to finish transparency and kindness are what led our entire interaction. I highly recommend anyone looking for the un-dealership experience head over to see Lance and the rest of the team at Muller’s Woodfield Acura. More

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The staff made it so easy to purchase the car that I would gladly recommend Muller’s Woodfield Acura to anyone Great place to do business would gladly recommend Muller’s Woodfield Acura to anyone Great place to do business More

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The staff was kind, professional, and answered all questions. They are also so fast! This was the quickest car purchase I’ve ever made. questions. They are also so fast! This was the quickest car purchase I’ve ever made. More

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This was my third lease with Lance and was a super pleasant experience. Lance and his team were very professional and the process was smooth as silk. pleasant experience. Lance and his team were very professional and the process was smooth as silk. More

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Very honest straight forward experience. I felt comfortable during the entire process and after a few bad experiences this dealership and its ethical business practice will have me coming ba I felt comfortable during the entire process and after a few bad experiences this dealership and its ethical business practice will have me coming back ! More

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Just want to thank everyone at Muller Acura. I came in just to browse for a vehicle and everyone was so helpful and nice that I ended up leaving with a new Integra. Thank you Sue for getting I came in just to browse for a vehicle and everyone was so helpful and nice that I ended up leaving with a new Integra. Thank you Sue for getting back with me from my internet inquiry. Thank you Justin for the test drive and showing me all the features. Thank you Chris and Lance for helping me with all the paperwork and explaining everything well. Thank you Miles for helping me with the financing. More

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