Susan Coolen

Susan was wonderful, very nice & helpful. Extremely knowledgable & greast at explaining complicated technical things. She t eated me with respect & NEVER pressured me to buy anything that di Extremely knowledgable & greast at explaining complicated technical things. She t eated me with respect & NEVER pressured me to buy anything that did not suit me. She was a oleasure to do business with. More

by cynthia_dove Verified Customer Verified Customer

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The whole experience was pleasant, efficient, and hassle-free! Susan was kind, knowledgeable, and worked with us to get a fair price right from the start. After the sale she spent extra time going th hassle-free! Susan was kind, knowledgeable, and worked with us to get a fair price right from the start. After the sale she spent extra time going through the owner’s manual and features with us and answered all the questions we had. Best and smoothest car buying experience I’ve ever had! More

by Cyrix Verified Customer Verified Customer

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Great experience from start to finish. Susan was great to work with and answered all of my questions. I will definitely recommend Susan and your dealership to anyone looking for a Subaru. Susan was great to work with and answered all of my questions. I will definitely recommend Susan and your dealership to anyone looking for a Subaru. More

by duncan5 Verified Customer Verified Customer

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By far the most efficient dealership I have ever experienced. Everyone I interacted with was professional, super nice and helpful. I drove over an hour to get there and would do it again in a heartb experienced. Everyone I interacted with was professional, super nice and helpful. I drove over an hour to get there and would do it again in a heartbeat based on what I experienced!!!! More

by broadstreet12 Verified Customer Verified Customer

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Susan was great. All good. A big thanks to All. We’re enjoying our new car! All good. A big thanks to All. We’re enjoying our new car! More

by godfreycb Verified Customer Verified Customer

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She was polite and very knowledgeable about the outback and limited. She answered all my questions and was quick to point out what each car offered. This was my first Subaru and Susan was very patient wi and limited. She answered all my questions and was quick to point out what each car offered. This was my first Subaru and Susan was very patient with all my questions and concerns. This was the best experience I have every had at a card dealership!! Her assistant was equally knowledgeable and helpful. I would highly recommend them to anyone interested in purchasing a vehicle! More

by sewcrafte Verified Customer Verified Customer

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The best car purchase experience EVER! We were so impressed with everyone with whom we met at Annapolis Subaru and the transaction that we are still talking about it. Previously had not We were so impressed with everyone with whom we met at Annapolis Subaru and the transaction that we are still talking about it. Previously had not planned to service our new Subaru Forester Wilderness there as we have dealerships much closer but, after our experience there, we have decided to service it there too. My husband says his next car will definitely be purchased there. No pressure whatsoever to purchase and we felt Iike we were more than acquaintances by the time we left. Absolutely awesome experience. Highly recommend!!! More

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I was on the hunt for a used car for my newly high school graduate. I had a whole team working for me- Andre,Tom,Susan,Marissa & William-they couldn't have made it any easier! They helped me find a used car graduate. I had a whole team working for me- Andre,Tom,Susan,Marissa & William-they couldn't have made it any easier! They helped me find a used car suitable for a soon to be college freshman and made the financing process a breeze and didn't spam me out to a lot of lenders. We got the best rate possible. Just a fantastic crew all around!! Thanks so much!! More

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Nothing but positive vibes from the team at Annapolis Subaru when buying my new Crosstrek. I shopped several dealers in Maryland & Virginia for weeks, & Annapolis gave me the best out-the-door price, a g Subaru when buying my new Crosstrek. I shopped several dealers in Maryland & Virginia for weeks, & Annapolis gave me the best out-the-door price, a generous offer for my trade-in, better financing than my credit union, & exceptional customer service. Working with Susan, Andrew, & Marissa was a pleasure from start to finish. More

by SimplyDawn Verified Customer Verified Customer

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Susan is incredible. She deserves all the good that comes her way, as does the whole team at Annapolis Subaru. Susan has never pushed or made me uncomfortable, and that’s She deserves all the good that comes her way, as does the whole team at Annapolis Subaru. Susan has never pushed or made me uncomfortable, and that’s the reason I’ve gone to her for 7 years and 3 cars. And Marissa and the finance team have also played a huge role. I am so grateful for Annapolis Subaru. More

by liam18haviv Verified Customer Verified Customer

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