Susan Coolen

She made the process easy and efficient. We spent about three hours start to finish getting our new Outback. What was an arduous process in years past was actually very pleasant. We apprecia We spent about three hours start to finish getting our new Outback. What was an arduous process in years past was actually very pleasant. We appreciated her no nonsense approach. This is our fourth Subaru and we are very pleased with the car and the purchase experience. Thank you Susan. More

by SFREDER01 Verified Customer Verified Customer

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It was a great process - easy and painless. Susan was friendly and easy to work with. Susan was friendly and easy to work with. More

by elena.d.mack Verified Customer Verified Customer

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Susan Coolen was recommended by a friend. Susan was great; the whole car purchase experience was wonderful. Susan was great; the whole car purchase experience was wonderful. More

by lindaberc Verified Customer Verified Customer

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The dealership was recommended by an expert in the field. We drove from the r Shenandoah Valley specifically to use this dealership. Susan was great and met by zoom before our trip to set up the vehicle. It We drove from the r Shenandoah Valley specifically to use this dealership. Susan was great and met by zoom before our trip to set up the vehicle. It was a wonderful experience and I love my new blue outback wilderness! More

by carolynathlone Verified Customer Verified Customer

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By far the best car buying experience of my life! Susan was amazing! She took time to listen to what I wanted and boy did she deliver. Susan was amazing! She took time to listen to what I wanted and boy did she deliver. More

by RW Verified Customer Verified Customer

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Susan made my purchase experience smooth and enjoyable. All around excellent customer service at Annapolis Subaru. All around excellent customer service at Annapolis Subaru. More

by mscanlon713 Verified Customer Verified Customer

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Susan Coolen was awesome. She was knowledgeable, friendly, and helpful. I was in and out in less than two hours which for me was amazing. The dealership was running like a She was knowledgeable, friendly, and helpful. I was in and out in less than two hours which for me was amazing. The dealership was running like a well-oiled machine with the financing and document signing processes. More

by sandyfrederick Verified Customer Verified Customer

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Susan was very knowledgeable very friendly and since we were a 1st time buyer, she took her time and was very patient with us. She answered all of our questions and explained each model and the differences were a 1st time buyer, she took her time and was very patient with us. She answered all of our questions and explained each model and the differences between them. She was just awesome. Everyone at this dealership was very friendly, helpful and put us at ease. Now, we are very happy Subaru owners. More

by bobandchrise Verified Customer Verified Customer

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The staff was friendly and helpful! I really appreciated how they included my son (4 year old) and gave him a “job” to do so he wasn’t bored when we were signing the contracts. The car I really appreciated how they included my son (4 year old) and gave him a “job” to do so he wasn’t bored when we were signing the contracts. The car is great too! More

by LKLEINFELDER1983 Verified Customer Verified Customer

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Awesome. Made the process of getting a car flawless. Showed my wife key features of our Ascent and even paired her phone to the vehicle. We have gotten 3 cars Made the process of getting a car flawless. Showed my wife key features of our Ascent and even paired her phone to the vehicle. We have gotten 3 cars from her and will definitely return. More

by Mike L. Verified Customer Verified Customer

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