

133 Reviews
Write a ReviewDealership Experience
3 yrs, 8 mos
Industry Experience
21 yrs, 11 mos
Languages Spoken
English
133 Reviews of Susan Brown
June 22, 2025
I had a good experience purchasing my new vehicle at Subaru of Gwinnett. Kody Traylor provided me with quick and responsive replies to my online requests and located the exact vehicle package I was lo Subaru of Gwinnett. Kody Traylor provided me with quick and responsive replies to my online requests and located the exact vehicle package I was looking for. He also handled my on-site purchase process professionally and provided a thorough demonstration of the new vehicle. The entire purchasing process was completed within a week, hassle-free. Susan in the finance department also did a good job of handling my case. Everything was explained well. More
Other Employees Tagged: Kody Traylor
June 22, 2025
I have been a satisfied customer for twenty years. They are the best!! I really enjoyed working with Frankie and Susan! They are the best!! I really enjoyed working with Frankie and Susan! More
Other Employees Tagged: Frankie Mercardante
June 20, 2025
Pleasant Experience with Tyler . Listen to our needs. Overall a great experience. Would recommend for sure Listen to our needs. Overall a great experience. Would recommend for sure More
Other Employees Tagged: Tyler Jones
June 13, 2025
Lawrence Le was very pleasant and easy to work with. Unlike many car salesmen, there was nothing phony about him. After I explained what I was looking for and what I was willing to pay he didn't apply a Unlike many car salesmen, there was nothing phony about him. After I explained what I was looking for and what I was willing to pay he didn't apply any high pressure sales tactics. I would happily buy from Lawrence again and will definitely refer friends to him. Susan Brown was also a pleasure to interact with. She respected my choices about add-ons and processed the purchase promptly. She is a good reflection on the dealership. More
Other Employees Tagged: Lawrence Le
June 13, 2025
Best car buying experience I have ever had. Everyone I interacted with made it worth the trip! Everyone I interacted with made it worth the trip! More
Other Employees Tagged: Matthew Buckles, Caleb Wiedeman
June 12, 2025
Excellent service! Frankie went above and beyond to help get me in the car I wanted! Frankie went above and beyond to help get me in the car I wanted! More
Other Employees Tagged: Frankie Mercardante
June 06, 2025
We don't usually say this, but the staff we worked with at Subaru Gwinnett were outstanding! Everyone at Subaru of Gwinnett went out of their way to make our experience of buying a car there as pleasant a at Subaru Gwinnett were outstanding! Everyone at Subaru of Gwinnett went out of their way to make our experience of buying a car there as pleasant and helpful as possible. Definitely recommend! More
Other Employees Tagged: Emma Urquia, Tyler Jones , Caroline
May 14, 2025
Kody, Susan and Lance all treated me with great respect and positivity no matter how many times I visited. I'm a first time buyer and it was genuinely the best experience and I couldn't have had a better t and positivity no matter how many times I visited. I'm a first time buyer and it was genuinely the best experience and I couldn't have had a better time. All my questions were answered no matter how complex and I hope everyone gets an experience like me. More
Other Employees Tagged: Lance Willhite, Kody Traylor
May 12, 2025
I worked with Frankie and Rick. This was my first time buying a car and both were extremely helpful. I would absolutely work with them again. This was my first time buying a car and both were extremely helpful. I would absolutely work with them again. More
Other Employees Tagged: Frankie Mercardante, Rick Cobb
May 11, 2025
This was a great car buying experience. It was great working with Ana, she responded very quickly to my messages. I love my new Forester! It was great working with Ana, she responded very quickly to my messages. I love my new Forester! More
Other Employees Tagged: Emma Urquia, Ana Jones
