Sue Hall

I noticed my vehicle was due for an oil change (on Tuesday), I called Gilchrist to schedule an appointment to get this done because my sales experience with Kris, Chris and Luis was amazing and I want Tuesday), I called Gilchrist to schedule an appointment to get this done because my sales experience with Kris, Chris and Luis was amazing and I wanted to give their service department an opportunity. Haley answered the phone, she was so sweet and told me she could get me in for an oil change on Thursday. I dropped my vehicle off Thursday morning with Sue and had a ride to work so they were able to keep my vehicle all day with no pressure of me waiting for it to get done ASAP. Sue was very helpful, funny and a pleasure to work with. The gentleman sitting next to her (I believe his name was James) was very chatty and also very kind. Sue called me shortly after I left to let me know that they didn’t have an oil filter in stock for my vehicle but would have one from their local supplier within an hour, I appreciate the honesty and great communication. During a break at work I noticed I’d missed Sue’s phone call but she left me a message to let me know that they’d received my filter and that my vehicle was ready for me to pick up. My experience with the service department was as great as I could expect and I will definitely be back for any future service needs. More

by PULCHRA1782 Verified Customer Verified Customer

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Done ahead of estimated time with friendly service department. Worked with my warrenty directly and made repair in timely manner. department. Worked with my warrenty directly and made repair in timely manner. More

by HAINESCA Verified Customer Verified Customer

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Sue was very helpful. got my running boards on in a timely manner and professional job. got my running boards on in a timely manner and professional job. More

by dkchristofferson52 Verified Customer Verified Customer

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The service writer was awesome. I just wish the service tech would have read the note of why I was there and talked to me. I also wish I was informed while making my appointment tha I just wish the service tech would have read the note of why I was there and talked to me. I also wish I was informed while making my appointment that my truck wouldn't fit on their service racks. My truck has been serviced at this dealership multiply times so they are familiar with what I drive. So needless to say I was pretty unhappy when I was told that they didn't have a rack that would fit my truck. My truck is a 3500 crew cab dually with a flatbed. More

by LUGARBASEBALL Verified Customer Verified Customer

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Sue, was an excellent service advisor who got our truck in on very short notice for a warranty issue. Sue is very knowledgeable and ensured to the repair on our truck was taken care of in very professional in on very short notice for a warranty issue. Sue is very knowledgeable and ensured to the repair on our truck was taken care of in very professional manner. Sue kept us informed of technicians findings and repair as soon as the technician determined what they foind. More

by HEBR1014 Verified Customer Verified Customer

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Every thing was all good I hope it go that way the the next time next time More

by BARRYSOLADA16 Verified Customer Verified Customer

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They seemed to work with our needs and seemed like alot of help. They did great of help. They did great More

by GALEFAMILY2 Verified Customer Verified Customer

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Quick Service, Friendly People and close to home. It's nice to be able to get service this good and not have to drive all over the place searching for it. It's nice to be able to get service this good and not have to drive all over the place searching for it. More

by RBSTEDMAN Verified Customer Verified Customer

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Good car dealership everyone was very friendly, Have bought several cars from this dealership in Port Orchard bought several cars from this dealership in Port Orchard More

by KDSPOILED12358 Verified Customer Verified Customer

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Excellent service! I called for an oil change and they got me scheduled that same day! I called for an oil change and they got me scheduled that same day! More

by create0 Verified Customer Verified Customer

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