Suann Carrington

Always looking out for the customer. That's partially why I have bought six 4-Runners. That's partially why I have bought six 4-Runners. More

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Susann was exceptional, knowledgeable, and friendly. I have asked for her since 1996. The service technician knew what he was doing and repaired the brake booster. I have asked for her since 1996. The service technician knew what he was doing and repaired the brake booster. More

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Four years ago I purchased a battery with a "lifetime warranty". That battery now needs to be replaced. After 4 phone calls, being told my battery with the lifetime warranty (it actually says lifetime wa warranty". That battery now needs to be replaced. After 4 phone calls, being told my battery with the lifetime warranty (it actually says lifetime warranty on the battery) may not be able to be replaced with no charge because they can't tell if it a 5 year warranty or a 7 year warranty which doesn't make sense since the battery is about 4 years old, and it's supposed to be a LIFETIME WARRANTY. I was also told I would need to bring the vehicle to them to replace the battery instead of just bringing in old battery. So, I'm now supposed to have the vehicle towed to replace a battery which may/may not be covered under the lifetime warranty. No thank you, Stadium Toyota. More

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Everyone was very nice and pleasant , let me know what was going on with my car was going on with my car More

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Worst service communications ever experienced. Appointment set for fixing recalls, went in to find out parts required were not in house. Had to re schedule and still at time of check in was not Appointment set for fixing recalls, went in to find out parts required were not in house. Had to re schedule and still at time of check in was not assured parts were in. More

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It’s always accurate. Place is nice and clean. The entire staff there is very very friendly . Place is nice and clean. The entire staff there is very very friendly . More

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My experience wasn’t as great as usual since my usual service advisor was out sick, and the gentleman (Mr Sutton) who handled my ticket was a part-timer, very nice guy, but not familiar with the system, service advisor was out sick, and the gentleman (Mr Sutton) who handled my ticket was a part-timer, very nice guy, but not familiar with the system, wasn’t able to get me a proper quote, he was out by 3PM, worked 2 or 3 days, and locked my car key in his drawer without having a backup to it. The most frustrating part was having a service advisor who is not able to produce, email or text the client information to help make a decision. This is one experience with one backup advisor, my usual experience with my usual service advisor is excellent More

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Suann Carrington always takes good care of my car and me. She is thorough, knowledgeable, and kind. She is thorough, knowledgeable, and kind. More

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Normally good but this time she did not give the best service and my tire rotation was terrible off balance and a few hours later my tire light said low pressure service and my tire rotation was terrible off balance and a few hours later my tire light said low pressure More

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I pulled up to get my oil change was met by very friendly people and the service was good and quick. I also needed a window repair and they had somebody on site to help me with that as well. people and the service was good and quick. I also needed a window repair and they had somebody on site to help me with that as well. More

by CURTISSBARTLETT Verified Customer Verified Customer

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